ComplaintsforCampus USA Credit Union
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Complaint Details
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Initial Complaint
09/17/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 9/5/2024 around 3:03pm i contacted Campus USA credit union asking for a Overnight Address which would be a Physical address so the Auto Loan i have with them can be paid off as i traded in the vehicle for a New vehicle with a new lender the representative a Male I didnt catch his name provided we only have a ** Box to accept payoffs I told him hes wrong can you please provide me a Physical address to send this ********* he insisted we only have and accept Payoffs at the ** BOX I called later that day and spoke with a Lady to cancel my auto pay she advised that there should be sufficient time for the payoff to post and not affect credit I called on 9/13/2024 to check on the payoff posting still hasnt posted asked the question do you have a physical/ overnight address to send payoffs she advised yes they do because of this lack of communication and professionalism of this company this now has me in a state of financial distress as I now have 2 loans open to this date 9/17/2024 I called again to check on the status of my loan and still the loan hasnt been paid off Im attempting in good faith to work with the Lender but causing much stressBusiness response
09/18/2024
To Whom It May Concern,
Thank you for the opportunity to address this complaint and concern from our Campus USA Credit Union (Campus) member, ******* ********. In his complaint, Mr. ******** states on September 5, 2024, he requested Campus' overnight mailing address to send a payoff for an auto loan. During the call, the representative assisting Mr. ******** provided the standard mailing address, which is a post office box, instead of the physical address used for overnight mail. Mr. ******** called several more times and spoke with other employees and a supervisor who explained that our representative made an error by not providing the physical address during Mr. ********* initial brief call. Campus apologizes for this error and any miscommunication regarding the correct address. On September 18, 2024 Campus received and processed Mr. ********* check for the auto loan payoff. Campus effective dated the payoff check for September 15, 2024 and closed the auto loan. The member did not incur a late fee or any additional charges related to the auto loan payoff. Campus affirms Mr. ******** is a member in good standing and considers this matter resolved.
Thank you again for bringing this matter to Campus' attention. If you have further questions, please do no hesitate to contact the Campus USA Credit Union **************** at ************.
Initial Complaint
02/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I was getting unknown bills paid for out of my checking account from camp *** so I contacted campus *** paid the outstanding balance so my account will not be overdrawn and then went into the office and closed the account since then I have taken campus *** off of my Apple Pay but they continue to pay for these charges that I have no clue about Even though I have closed my bank accountInitial Complaint
01/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Campus USA computer system games transactions in which it holds my deposits longer than withdraw transactions that were placed on the same day. This continues to cause erroneous over draft or "courtesy pay" fees. When the money would have been in the account had it processed the transactions as they were submitted.
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Customer Complaints Summary
7 total complaints in the last 3 years.
3 complaints closed in the last 12 months.