ComplaintsforQuality Custom Homes
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/16/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I have tried to reach Rafael at The ******* Company many times and he never calls me back. 1. I have attached a copy of our original contract. Rafael told me that a lift would not be needed. I crossed that off and initialed the contract prior to signing on page 6. The ******* Company is insisting that we provide a material lift, which totals almost $500 to rent. 2. Rafael had me send him my deposit via *****, likely to avoid paying taxes. He told me that “the owner was old school and doesn’t accept any other form of payment.” However, the ***** payment went directly to Rafael. 3. Rafael provided me with the drawing necessary to go to Polk County and obtain a permit. I ordered the plans on Feb 22nd. 4. I went to Bartow 3/13 to obtain the permit. I was denied because I don't live on the land. I was instructed to have my contractor pull the permit. I spoke with the woman at Custom Homes. She did not allow me to speak to Rafael, but she asked me the nature of my call. I explained to her that we need them to pull the permit. After arguing with me about Polk County permitting policies, she told me that they “don’t have anyone to pull the permit.” 5. I then called Brenda at The ******* Company and explained my situation. She understood, but also said they do not pull permits. I asked why the construction crew that will install the building couldn’t pull the permit and I was told that they “do not use licensed contractors.” She did offer to call somewhere else to see if we could “hire a licensed contractor to pull the permit.” Because I declined to rent a lift on our original signed contract, I was told that I could get a permit and was given explicit instructions with an original drawing-and I can't, and neither business is capable of pulling the necessary permit or utilizing contractors that can pull the permit for me, I demand a full refund of my $1472.32 deposit from Custom Homes and my $154.50 payment to The ******* Company for building plans.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.