ComplaintsforBody HD Fitness Inc.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 23, 2024 I had a zoom meeting with *********************** of Body HD Fitness to get help losing weight in a vegan program.I decided to sign up with him for a 4 month program of information and coaching from him. The cost was $2997. He said to spread out the payments I could sign up via Affirm. That was done through my wife's account. After agreeing to the program he sent documents that included a "no refunds" policy. I figured that was for buyers remorse or not getting the results or something reasonable like that. Thats not how he saw it.After just under 4 weeks of information + coaching (such as it is-he conducted one "coaching session" while driving in his car) my 11 month old dog died suddenly. I was devastated. I told ***** & said I needed to take a break from the program to grieve - to please lets stop the ****************** for a little bit until I can pull myself together to get back to focusing on the diet and eating program and all that. He very briefly & very coldly "expressed condolences" & went right into how payments cant stop because thats between ************ I asked him who to contact. He was of no help. I found the info on my own and found out that I could get payments to stop if he would process a refund. I told him this & said I would pay him for the 1 month I coached with him, and can I please get a refund for the remaining 3 months. And come back once I was done grieving and ready to focus again. He refused. I told him that based on his cold and heartless response I didn't want to be coached by him because I'd lost all respect for him. In fact I now hated him. He didnt care.There was back & forth for 3 weeks, he kept refusing. He even asked if I wanted to quit the program. I said YES. He said he'd keep the $2997, I just wouldn't get coached anymore. I told him that was thievery. He didn't care. All I want is a refund for the unused 3 months. I told him this repeatedly. He just stopped responding to all communication on June 12, 2024.

  Business response

  06/21/2024

  To Whom It May ******** Here are all the documents explaining ***********************************
  complaint. Sorry that ******************************* feels this way, but on April 23rd at 6:03 PM, ******
  ********* spoke with *********************** at BodyHD Fitness because he wanted to aim to lose belly
  fat, gain more energy, and develop more cut muscles in the next six months. ******
  ********* also told *********************** that he struggles to maintain a caloric deficit and is looking
  for primary help with accountability, nutritional science, sustainable weight loss, and longevity.
  *********************** discussed how he could help ******************************* accomplish these goals and
  offered many programs to help him.
  ******************************* could only decide at the end of the call once he spoke with his wife. On
  April 23rd, at 7:29 PM, ******************************* chose to start with *********************** using Affirm
  Services to pay for the BodyHD Fitness 16-Week Transformation Program.
  On May 19th, ******************************* sent a voice note explaining his 11-month-old puppy ate
  poison and died. ******************************* requested to pause the program with BodyHD Fitness of
  the 16-week Transformation and his payments with Affirm. *********************** gave his condolences,
  understood the situation, and gave him options on what he could do through BodyHD Fitness.
  *********************** explained that he could pause the 16-week transformation or keep the program
  going and add weeks if he did not do so well throughout this period. *********************** also
  explained his terms and commitment with ****** and said he needed to contact Affirm to see if
  they would pause the payments.
  On May 21st, ******************************* wrote a statement to *********************** explaining that he looked at
  Affirm and wanted a full refund, which would stop the payments, and he would pay back
  BodyHD Fitness separately for the few weeks he was in the program. *********************** explains the
  terms, conditions, refund, and cancellations policy of the contract that *******************************
  signed with BodyHD Fitness and apologizes that Affirm disagreed with the request to pause
  the payments for the death of his dog.
  ******************************* explains in anger through a voice note that he wants a full refund. ******
  ********* starts using profanity and threats to *********************** and BodyHD Fitness that he will
  be a "Poison Pill" in the business. ******************************* continues to use derogatory words and
  statements to ***********************.
  *********************** apologizes for his feelings but continues to explain the cancellation policy. He tells
  ******************************* that if he disagrees with the terms, he can dispute them with his bank but
  cannot issue a full refund.
  On May 21st, ******************************* started sending spam messages to *************************** YouTube
  page in multiple videos, stating, " Don't be a client. " He's cold-hearted and a money-grubbing
  dude." *********************** knows he is upset, so he blocked ******************************* from all social media
  platforms to stop the spamming and hate messaging from continuing.
  On May 23rd, ******************************* continued to make complaints to ***********************. He started to
  spam *************************** appointment calendar with false Zoom call appointments to block out his
  calendar. *********************** reached out to ******************************* to clarify if this was a mistake, but
  ****** replied that he wanted a refund and threatened *********************** that he would continue to
  do this until he got a full refund. *********************** deleted multiple appointment attempts and kept
  one appointment available to see if ******************************* would show up or decide to pause the
  program or make a dispute. *********************** told ******************************* to make a dispute and stop
  spamming if he disagreed with BodyHD Fitness's Terms and Cancellation Policy.
  On May 27th, ******************************* continues to make multiple false Zoom call appointments in
  an attempt to block out his appointment calendar. Again, *********************** deletes multipleappointments and keeps one appointment available to see if ******************************* will show up or
  decides to pause the program or make a dispute. *********************** made special links for ******
  ********* so he can only make one appointment at a time and can't make repeated attempts.
  A few appointments were made on May 30th with the wrong emails and contact information,
  but we need proof that ***************************** is involved.
  On May 31st, ******************************* complained about *********************** for not attending the
  appointments he had set up. *********************** explains that he shows up to the calls, leaving one
  appointment available each week out of the spam appointments attempt. *********************** also
  explains that he waited 10 mins on those calls and didn't see ******************************* show up to
  the Zoom calls. ******************************* also started to complain about not getting an updated meal
  plan; *********************** explained to ******************************* that if he wanted an updated meal plan, he
  had to update his bio-metrics, which included body fat, weight, measurements of his body, and
  progress photos. ****** must also be highly compliant with the meals and workouts in his
  profile because this shows that he is following the program.
  ******************************* was not pleased and continued to complain, name-call, and body-shame
  *********************** and his demeanor. *********************** explains to ******************************* to please stop and
  again to stop spamming. ******************************* continues to make demands, telling ***********************
  to tell Affirm that ******************************* has canceled and returned the product and agrees to a
  refund. *********************** continues telling him about the cancellation policy and ends the
  conversation.
  ******************************* can pause the program, but Affirm will not pause the payments.
  Please let us know if more evidence needs to be sent, and we will be happy to send more
  documentation or anything else.

  Customer response

  06/24/2024

   
  Complaint: 21874916
  
  I am rejecting this response because:

  *********************** makes it seem like Affirm rejected the full or partial refund request. That is not so. Affirm WILL process a refund IF ***** says that yes the program was returned and is not being used. ***** refused. Right now ***** seems to think that getting $2997 for one month of service is fair. Nobody is trying to cheat him out of fair compensation for his service, I have offered repeatedly to pay him for the one month, but he seems perfectly okay with being paid for a 4 month program that was quit after 1 month and getting paid for 3 months for absolutely nothing. Yes, I am frustrated. His approach is thievery and unfair. I noticed that others have filed complaints against him for the same thing. So this seems to be a pattern and his way of doing business-unethical.

   

  Once again, all I am requesting is that he be paid for the 1 month of coaching and return the money for the 3 completely unused months. His only response has been "no" that he is keeping the money for the 4 months whether I am using it or not. Knowing full well that after 1 month I lost all respect for him and cannot get coached by someone I find to be cold, unethical, and uncaring. He doesn't seem to care. He just wants to keep the money. He has stopped all communication that's why I have resorted to this. I find *********************** to be a thief [definition is: a person who steals another person's property, especially by stealth and without using force or violence]. Which is sad, as I had high hopes for working with him.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I approached **************** after his post of being vegan and a professional trainer. On 1/15/24 he contacted me back and informed me he could help me with macros and training me with my medical conditions of: TKR, THR, Scoliosis, spinal stenosis, herniated disc and shoulder injuries. During this 1st Zoom meeting he informed me he had a Masters in Exercise Science. The fee was high $6997, but *************** encouraged me to use Affirm which was one of the payment methods. I decided to go with the program since this was my health and I was investing in my future recovery. I reviewed his contract which indicated I could cancel as long as I informed him by email and I signed the waiver if I by any chance would end up with injuries. Two weeks into the program I ended up with Snapping Hip Syndrome and Hip Bursitis which are very painful. My Orthopedic who informed me some of the exercises were the cause of my injuries. I contacted *************** to cancel by email and messenger through his ********** app but he just completely ignored my request to cancel and wanted to talk instead TO SEE WHAT WE COULD DO.On 2/19/24 we had a Zoom meeting, I participated by phone ONLY but recorded the conversation as I now did not trust him. **************** completely ignored the injuries and brought up the waiver. I informed him I was not looking to *** him but just wanted to cancel. It became contentious but in the end, he said OK SO YOU JUST WANT TO CANCEL in which I said yes. I asked him about Affirm in which he responded that's YOUR PROBLEM AND I DO NOT DEAL WITH THEM. This id ODD as he has to sign up with them and money goes directly to him.*************** has completely ignored any email sent to him. A few days ago I received an email by Affirm telling me I'm responsible for the loan because *************** had told Affirm of the cancellation "CANCELLATION or RETURN NOT PROCESSED". I am now sitting here with a debt of appx. $8000 NOW (if paid off now) and NO service through Breach of Contract.

  Business response

  03/15/2024

  To Whom it may concern, Sorry ******************* feels this way but, in Jan. 16th when *********************** spoke to ******************* at BodyHD Fitness, many things were discussed. *******************, explained having a total knee replacement 10 months ago and hip replacement in September. She continue to explained that she was already experiencing pinching sensation in the groin area and the left side of her knee. Which caused her to have a lot of stiffness and mobility. She also explained to ***** that she has a lot of scar tissue, herniated disc, stenosis, and scoliosis. ******************* also mentioned that after hip surgery  she did little to none physical therapy because of her insurance and money issues, neglected to used crutches or walkers. She just walked and limped majority of the time which aggravated more pain and problems within her body where she couldn't work. *********************** started to explain how he can help her through corrective training and did say that he has a degree in exercise science and physiology. ***** does have many credentials. When it comes to corrective training. He is a Master Fitness Trainer through ISSA and an Exercise Therapy Specialist which can work with a client's medical team to implement exercise protocols to reduce or prevent chronic health conditions and keep people moving well. *********************** continued to explain how he can help her and she agreed to work with him. Jan. 23rd. was her first check in to review the program. *********************** explained specific workouts too lookout for because it can create aggravation to the chronic conditions she was already experiencing this was done through via Zoom Video Call so she can witness how to modify the specific workouts that would cause aggravation which was the hip hinge and lateral movements using ankle bands. He explained to her if there is too much pain or aggravation please regress or stop doing the exercise all together and notify him immediately so he can make modifications to the workout program.  He also explained about other features when it comes to the program and nutritional program that ******************* received. 
  On Feb. 5th ******************* stated that she was having snapping hip syndrome and she made an appointment with her doctor. ***** did mention to rest and ice using the RICE technique which is rest, ice, compression, and elevate. Feb. 7th ******************* explains to ***** that she has developed hip bursitis. *********************** continues to explain to rest and ice using the RICE technique and wanted to schedule a call. 
  On Feb. 15th. Via BodyHD Fitness app ******************* explained about the injuries and *********************** tried to explain to her that maybe she went to aggressive in the exercise. When ******************* explained that she wanted to quit the program or modify the purchase that she made. *********************** acknowledges her frustration but does emphasizes importance of rest and being easy on the corrective training. *********************** continues to explain that this injury can heal up and within 2 - 6 weeks and he is willing to extend the program or pause so she can heal up and continue. *********************** continues to explain about the clauses of the contract that she signed when it comes to Refund and Cancellation Policy as well the Liability Waiver form.  *********************** did mention some of the progress that ******************* did receive within the program such as losing 10 lbs and she was making great progress overall. 
  On Feb. 19th ******************* and *********************** met on the call to discuss on a resolution. Both parties wasn't able to reach an agreement. *********************** explained again and acknowledges her frustration, but continues to explain about how corrective training can help ******************* and how individuals can get hurt in an exercise workout routine even though that is not what *********************** is trying to do. *********************** continues to explain about clauses of the contract which she can't get a refund but it can be paused or use the extension that he offered. ******************* refused again and wanted to cancel the program and get a refund. *********************** states that she needs to go through Affirm if she doesn't agree with the terms and policy of BodyHD Fitness. 
  On Feb. 19th ******************* did go through affirm and made a dispute. On Feb. 21st. *********************** did provide evidence to counter the dispute. On Mar. 4th payment facilitator resolved the dispute in BodyHD Fitness favor. 
  *******************, can still come back to the program and use the remaining time she has from the date she cancelled. 
  Please let us know if there needs to be any more evidence to send and we will be happy to send more documentation. 

  Customer response

  03/18/2024

   
  Complaint: 21427963
  
  I am rejecting this response because:

  I didn't sign ANY agreement NOR DID I receive any agreement which stipulates I can ONLY pause the program. It is clear in ALL DOCUMENTS PROVIDED.

  Provide agreement which I signed which stipulate I ******************* can only pause program 
  
  *******************

  Business response

  04/01/2024

  To whom it may concern, here is the signed documents of terms and agreements.

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