Business ProfileforSunbelt Auto Parts Group, Inc

In late March 2022 I contacted Sunbelt directly via phone call after messaging their authorized **** retailer- Automotive- Cooling regarding a Lifetime Warranty replacement for the radiator I purchased from them on May 8, 2018 Order # ************-225980697601. The radiator was leaking and spitting coolant. I messaged with an **** at Automotive Cooling and coincidentally I spoke with another **** at Sunbelt who confirmed Automotive Cooling was their authorized retailer and rudely confirmed the required warranty steps as they, Sunbelt, are who set the warranty submission requirements and process the warranty submissions. I delayed submission as one requirement is removing the radiator to get a picture of a hidden # and pictures from all angles including the leaking areas. This places consumers with double labor fees and leaves them without transportation just to get a replacement. Which I never received. I submitted the warranty replacement request to Automotive-Cooling on 8/1/22 & 8/10/22 after being instructed to do it through email by **** at Automotive-cooling, not through ****. Very shady. No confirmation, no replacement received, no reply at all after the submissions. I then submitted the request for warranty replacement on 8/28/22 directly to Sunbelt as they would be the ones processing the warranty submission from Automotive-Cooling anyway. No confirmation, no replacement received, no reply at all after that submission. And Yes, I have checked my spam/junk mail. I just want them to honor their brightly advertised LIFETIME WARRANTY promise. Not much to ask after spending money with them, now triple labor fees, and the continued inconvenience it has caused ******* family.