Business ProfileforFlorida Health Care Plan, Inc.

On 01/01/24 my card was charged $79.65 by FHCP without my knowledge or permission. My current coverage had renewed automatically which I didn't mind. However, my monthly health insurance cost went from 0.68 a month to $79.65. This is not something I can afford.I called to request a refund on 01/02/24. I was told it would be issued. I called again on 01/26/24 to check the status on my refund and I was told it was waiting to be approved by management but that he was out of the office. I was told I should receive it in the next two weeks. Nothing. I called again today 02/09/24 and was told a paper check had been issued and would be sent out soon. This is the first I heard of a paper check instead of the money going back to my account. Nobody verified my address before sending the check so now they sent it to the wrong place.The lady on the phone was extremely rude to me and acted like it was my fault. She told me she will have more information and I should call again on Monday. She also informed me that it will take 4 weeks to recover the check after the resend it.This is absolutely ridiculous. I should not have to call 4 times over the course of 6 weeks. And wait almost 3 months in total to get my money that I did not authorize to be taken. Nobody at FHCP seems to care that I am living paycheck to paycheck and I need my money that was stolen from **** have been extremely patient with these people and have gotten nowhere