Customer ReviewsforThe AC Outlet LLC.

Valued Customer,

We sincerely apologize that the wrong accessories were sent with your order. Indeed, the matched system you had purchased with the upgrade to the newer R-32 equipment changed the size of the service valves on the unit from 3/4" to 7/8" which our fulfillment agent did not catch. While we do always strive to avoid these type of errors, they can happen. We understand that it is an inconvenience and our records to do show that a credit was issued to your original payment method for the incorrect line set you received.

Dear Valued Customer,

We sincerely apologize that there was an issue with your order. As per our records, we see that firstly, the wrong accessories were labeled to ship to you at our fulfillment warehouse. Secondly, an older model air handler was also picked in error. The reason we ask for photos is to see what item(s) were received in error so that we can possibly track down the item(s) that you were supposed to receive and intercept them in transit as most of the time this rare occurrence happens when items from other orders are mislabeled. We understand that this is inconvenient, but having those photos allowed us to figure out exactly what had transpired and expedite the process. The incorrect accessories received was first brought to our attention on 9/20, photos provided on 9/23 and replacements shipped on 9/26. As to the incorrect air handler, we received that report on 9/26 and replacement was shipped on 10/3. Again, we sincerely apologize that the replacement process took so long, this was a very rare occurrence. It does not, however, excuse poor communication by our team and we strive to provide excellent customer service always. We greatly appreciate your business and hope we can have the chance to earn your trust again in the future.