ComplaintsforElectronic Cigarette USA Inc.
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Complaint Details
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Initial Complaint
05/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On May 2, 2023 I placed an order and received an email confirmation. My credit card was charged. Now all communication has stopped. No one answers their phone and email contact ** area has been disabled. I want my order or my money back. This place is in ******* also. Thank youBusiness response
05/06/2023
Dear *************************,
I regret to inform you that we are currently unable to ship to ********. As a result, your order has been cancelled. Please be assured that the funds for your order will be available in your account within ***** hours.
We apologize for any inconvenience this may have caused and hope to be able to serve you in the future when we are able to expand our shipping capabilities to include ********.
Thank you for considering our products and we hope to have the opportunity to serve you in the future.
Sincerely,E-Cigarette-***.
Initial Complaint
01/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order and then tried to cancel the next day so i could place a different order but cannot get ahold of anyone by phone or email. It looks like the company has quietly closed their doors.Business response
02/07/2023
Dear **** and Better Business Bureau,
Thank you for bringing this matter to our attention. We take all customer complaints seriously and are committed to providing a resolution.
Our records indicate that you placed an order and then requested to cancel it the same day. We have processed the cancelation and sent a confirmation email to you. Our customer service team has also attempted to reach you over the phone to confirm the cancelation and address any concerns.
We apologize for any inconvenience this may have caused and would like to offer our assistance in resolving this issue. If you have not received a response to your inquiry, it is possible that your email may have been directed to our spam folder or there may have been a miscommunication.
We value your business and strive to provide excellent customer service. If you have any further questions or concerns, please don't hesitate to reach out to us. We would appreciate the opportunity to speak with you directly and find a solution that meets your needs.
Best regards,
E Cigarette USA, Inc.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.