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            Business ProfileCrunch Fitness

            Gymnasium

            Contact Information

            16024 Pines Blvd

            Hollywood, FL 33027-1163

            Visit Website
            Email this Business
            (754) 663-0110

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            16024 Pines Blvd, Hollywood, FL 33027-1163
            Email this Business
            BBB File Opened:
            3/9/2023
            Business Management
            • General Manager
            Contact Information

            Principal

            • General Manager

            Customer Contact

            • General Manager
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

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            File a Complaint

            Most Recent Customer Complaint

            10/14/2024

            Complaint Type:
            Billing Issues
            Status:
            Unanswered
            I am writing to you today with extreme dissatisfaction regarding the level of service I have received from Crunch Fitness. This situation has led to a distressing financial predicament for me, and I am urgently seeking a resolution.Despite terminating my membership in accordance with the contract, I was shocked to discover that a total of $876.00 had been wrongfully withdrawn from my account without authorization for the months of May and June. After contacting Crunch Fitness to resolve this issue, I received no satisfactory resolution. Subsequently, I took the necessary step of contacting my credit card company to stop all transactions from ************************* has come to my attention that Crunch Fitness attempted to process another unauthorized transaction of $438.00, which was rightfully blocked. However, I was deeply troubled to learn that Crunch Fitness proceeded to report this incident to a credit bureau. This action has not only caused significant financial distress but has also had a detrimental impact on my credit standing due to the unjust reporting.The lack of responsiveness and accountability from Crunch Fitness throughout this ordeal has only exacerbated the situation. I have encountered rude and inefficient employees, and no one has taken responsibility for the unauthorized charges and the subsequent impact on my financial well-being.
            Read 2 More Complaints

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Consuelo M

            01/29/2024

            Terrible service, the worst customer service when you have a problem or complaint, rude employees, inefficient, no one responds, or take responsibility. I had my membership. But I needed to cancel it since my schedules changed. Went there, I cancelled, received the email with the cancellation confirmation, and I needed to ******** 1 month, since you need to cancel. 1 month in advance. My credit card was hacked, for the second time, so the last payment didn't go through. Since I already canceled, I didn't want t give them my new credit card information, so I went there to pay the month I owed. The surprise, they renew my membership, and they were charging me for the renewal fee, one extra month plus the month I owe. I told them I needed to talk to someone since I didn't renew. They told me they were going to speak to someone and call me back. I kept calling, no one response, no message, no reason, every time they said they were going to call me back. Months passed, and they are still charging me for a subscription I cancelled. I wanted to be responsible and paid for what I owe, but nothing else. If I call, they hang up the phone, don't pass the manager, they are completely rude and unprofessional. But if they want your money or enroll you, then they are so nice.

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