ComplaintsforWomen to Women OB GYN Care, LLC
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Complaint Details
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Initial Complaint
12/06/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I was seen as a new patient at Women to Women OBGYN in March 2022. I presented for my annual women's health visit in which I also completed my annual blood work in ******. All charges for a women's annual visit is covered by my insurance at the time *********** Blue Shield). A few months later I received a bill from Quest Diagnostics stating that I owe $244.10 for lab charges. I contacted Quest and they stated that based on how the coding was sent over to them, they were incorrect and that is why I was charged. The representative stated I would need to contact the Dr ****** to have them send the correct coding/billing info over to Quest. In July 2022, I spoke with one of the front desk girls at the Dr ****** who told me I would need to contact ******, who is the person in charge of billing and coding. I spoke with ****** in which she told me that I needed to send a copy of the bill to her email and she will take care of the issue. I sent the email on 07/19/2022 and I have yet to hear back from her. I have called numerous times, in which I have left voicemails. I have also left messages at the front desk for her to return my phone call with the most recent being on 11/28/2022. I have been receiving reminder billing statements from Quest stating that payment is due and I just received a final notice in which they said after that, they will forward my bill to the collection agency. Now I am at risk of ruining my credit for non-communication on the Dr ******'s part. I need this resolved ASAP before further damage is done.Business response
02/28/2023
***Business Has Responded***
Good afternoon.
This email is to state that the compliant from **************** has already been resolved. The patient was contacted by the physician's Medical Assistant with regards to the bill from Quest Diagnostics. Coding was corrected and resent to the lab for re-billing.
Thank you.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.