ComplaintsforHaims Motors, Inc.

• Initial Complaint

  07/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I purchased a 2017 ***** Nx200t on April 2024 for 22k. I was out state the car wasnt driven till now, notice ac is not working, the car is making a sound!Contacted the dealership spoke to the ***** the manager today, hes answer was this is not a new car, I asked to check it and fix it, this is a 22k not 2k.He replied that its mine car not theirs, there no mechanic in their promises to repairs the car? Please help me this is lemon law?I just want my car to get fix, Im not asking for a refund? Please help me Thank you.

• Initial Complaint

  05/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Whatever you do, don't buy a car from these crooks. They'll avoid every call from you and try to dodge you for months. The whole place is infested with cockroaches working for the s*** dealership. Their whole business model is finding middle-high-end cars with problems and selling them at a disguised discount to consumers under a clean car-fax. After my purchase, I wasn't able to get a hold of anyone for two months, the business will comment on this to cover their tracks but save yourself, don't do business here.

  Business response

  06/18/2024

  Good afternoon, you did not list any detail complaints except for insults. After further review, you purchased a vehicle from Haims Motors 1 year ago and all vehicles are sold "AS-IS". 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was recently interested in purchasing an automobile from this dealership and kept getting the runaround after giving the deposit requested. I decided not to do business because of this. I requested my funds back but still no avail. I was told by *********************** to put a deposit to hold the vehicle I selected. I can't seem to get my money and want this resolved.

  Customer response

  05/24/2024

  I have  finally received my refund of 500.00  on 5/23/24 after  continuously speaking with an accounting  manager at Haims.  Thank you.  

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  When I purchased this vehicle which is a 2017 jaguar XE, with 48k miles. I was told that it was taking to a jaguar dealership for maintenance and inspection. And the car is in good condition. But a week after purchasing this vehicle the kept overheating and a radiator hose blew causing my coolant to leak. I noticed the color of the coolant was green which is not suppose to be in the car. I proceeded to bring the car back to the dealership so they could fix the problem but they made it serious. They added more green coolant to my car and said the problem was fixed. I was told that I cant come back if anymore problems occurred. A few days later the same problem happened. Causing some significant damage to the engine. Havent been driving the car for 7 months.

• Initial Complaint

  02/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing this letter to express my profound dissatisfaction and to lodge a formal complaint against Haim Motors for their deceptive practices and abysmal customer service. My experience with this dealership has been nothing short of a nightmare. After purchasing a car from them, it failed to start the very next day, revealing a slew of hidden issues. The tires were inflated to an alarming 48psi, a deceitful tactic used to mask the fact that the vehicle was resting on three bent rims. Additionally, the air conditioning system was faulty, further compounding my frustration. My efforts to address these issues with Haim Motors have been met with consistent disregard and procrastination. I have contacted the dealership multiple times and made numerous in-person visits, only to be brushed aside and forced to endure a resolution process that has dragged on for months. This situation was further aggravated by *****, the financial manager, who, after promising to resolve my issues, conveniently took a four-week vacation to *********, leaving me in limbo. During one of my visits for paperwork, I also witnessed another customer in a dispute with the dealership staff, an incident that I initially overlooked but now recognize as a likely indication of a broader pattern of customer mistreatment and unethical behavior at Haim Motors. I strongly urge the BBB to take my complaint seriously and to investigate Haim Motors, as it is imperative to warn potential customers about their dubious practices and prevent others from falling victim to similar experiences.

  Business response

  03/22/2024

  ************************ purchased a 2015 ******** CLA on May 3, 2023 . The customer signed an "AS-IS" Buyers Guide No Dealer Warranty. At time of delivery, the customer test drove and inspected the vehicle and declined to purchase an Extended Warranty. The only we-owe promised to the customer was to paint the panel and bumper. All written repairs promised has been addressed. Please see attached.

  At Haims Motors we try our best to address any issues.  Our Sales Manager, ************************* has been in contact with Mr. **************** and gave him the option to trade in the vehicle. If the customer is still interested, I can set up an appointment to work something out.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It seems that this is repetitive with this business. I bought a 2016 Range Rover sport td6 on February 4th from them and once I left the lot they gave me gas voucher since the vehicle was at low gas. Once I put fuel it stopped pumping at 5 gallons. But the vehicle gauge stayed the same low level fuel. They said to bring in and they would fix it and made me come in to check. After that they also pushed me back and couldnt give a date to get the garage to schedule me in. Finally I had to get the part and have it installed myself. Couple days later the check engine came on and warning messages. I dropped off vehicle on February 19th and till now they have yet to fix and return vehicle. They blamed my certified mechanic that he did a bad job. They are looking for ways out. No one there can give me a date to pick up vehicle. The problem I see they do is they dont care cause they have already sold vehicle and have no customer service after sale is final. Its been 3 weeks and they told me they received the part yesterday but still cant give me timeframe to pick up. They also say they will bill me for parts and labor. They never gave an estimation on price till today even though *** asked multiple times. They will eventually bill me an excessive amount even though they had my car for 3 weeks and never gave invoice. Bad service no follow up. No compensation. They get their money and kept my suv while Im paying bank loan. ****** off customer.

  Business response

  03/10/2023

  Mr. *****************************

   

  Unfortunately your complaint is false and inaccurate. You bought a vehicle from ** and declined to add any type of extended warranty to the car. About 3 1/2 weeks later you called the store to notify us that you took your vehicle to your own mechanic for a routine maintenance check and now you vehicle is not running right. ************ agreed that the job that YOUR mechanic did caused the malfunction on the unit. You told us that you preferred us to fix it at our price rather then taking it to the guy that did the job. Yes the car has now been here for about a week because we are waiting on parts from range rover to be delivered. We don't control parts availability. Either way this was a job that you would be liable out of pocket since we did not cause the issue.

  Now after reading this complaint, Haims Motors is not willing to help fix the situation and request for you to pick up the car immediately. Sometimes trying to help someone back fires.
  

  Customer response

  03/10/2023

   
  Complaint: 19577052
  Lies I have all proof for you including videos when you took in the vehicle by your agent *** that took keys for ***** your manager that I clearly kept writing back and forth.  You will battle will me and lose.  
  

  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business response

  03/29/2023

  Not understanding your response nor how to answer your "Battle" threat. Either way, if you have proof that My sales associate took the keys what does that prove? We were more than happy to help you fix the car that "your mechanic" messed up, that why we took your keys. But then you decided to write a BBB complaint since we had to wait for a part and now, we are not interested in helping you. BTW, your Mechanic that worked on your car broke a bunch of things and damaged your car, that's why it's not working properly. We have pictures of the damage, but your attitude is what caused us not to want to help you anymore. Have a great day.

• Initial Complaint

  06/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased ************** **** E-class silver 2d Convertible E400 VIN ***************** -on April 23, 2022 - found out it was damage -before I purchased it on 04-23-2022- was told by ******************************** to seek Attorney. The car was involved in accident and was sold to me. ********* **** estimate damages of total $ ******** and my extended warranty company (********************) wouldn't Authorized the repairs, stating this damage caused here something happen before in such a way as to impair the value caused extensive damage. The car was badly damaged in an accident, prior to sale to ************************* on 04-23-2022. Front lock cylinder (soft top) Need Cylinder and ********** Torn soft top. Estimate damages $ *******.

  Business response

  06/21/2022

  We sold this 2017 ******** **** E400 CV to ************** on 04/23/22 and the convertible top was functioning properly as you can see in the pictures.  This vehicle was sold in As Is condition since it was a used car and a protection plan was offered to her so she would be protected by a warranty in the event of any problems (including the convertible top) but she declined it.  At some point the following month her husband brought the car over because the convertible top would not close and after inspecting it a hydraulic leak was found to be the problem and he said they would have it fixed by the Warranty they had purchased on their own.  They took the car to a ******** dealership and apparently that warranty did not authorized the repair.  We understand that having problems with their car can be frustrating but Haims Motors did not do anything wrong.  We are willing out of good faith to see what we can do to help.  Please have her reach me directly at ************ or come by the store so we can discuss some options.   

  Sincerely,

  *************************.  Mgr

• Initial Complaint

  06/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is notice that I have sent a default notice to ELAN AUTO FINANCE, their registered agent and car dealership HAIMS MOTORS **** I sent a notice of recession to HAIMS MOTORS including other documentation on MAY 4TH 2022 , THEY SIGNED FOR THIS NOTICE ON MAY 4TH 2022. PURSUANT TO 15 U.S. Code 1635(b) , HAIMS MOTORS HAD 20 DAYS AFTER RECIEVING THIS NOTICE TO ABIDE BY THE OBLIGATIONS OF THE ***** AS OF MAY 25TH 2022, HAIMS MOTORS *** HAS DEFAULTED PURSUANT TO THE ABOVE SUBSECTION BY NOT FUFILLING THE OBLIGATIONS NECESSARY AND HAVE FAILED TO RETURN ANY DOWNPAYMENT TO ME. I have attached supporting documents to show have cfpb assist me with this issue .For Haims Motors *** to remit down payment funds back to me and to abide by the documentations and laws sent .

  Business response

  06/10/2022

  *********************. 

  We have made many attempts in trying to get a hold of you, but you will not make contact with us. Please let it be known for the record that we do not accept any bogus and frivolous claims that you are attempting to send us. Whatever fraud you are trying to accomplish by sending these complaints will be met with a harsh and legal response. We recommend that if you feel you need to get out attention legally, please do so with proper counsel. Or better yet, next time you finance a vehicle, make all the payments on time. You are no longer an active customer of ours so unless you want to open up a real dialogue with us, please refrain from sending us frivolous claims. 

  Customer response

  06/17/2022

   
  Complaint: 17407341
  
  I am rejecting this response because:  Please have your legal counsel reach out to me , I would much rather speak to someone who is NOT ignorant of the fact * If you are not educated on federal statues , refrain from responding to this complaint as you HAVE NO IDEA of what I am discussing or even what this matter is about * I have consulted with legal counsel long before reaching out to your business to rectify this issue *Your company has failed to provide me with my right to rescind pursuant to 12 CFR ****** and also committed fraud by not telling me that a CASH transaction was not allowed in a credit transaction(down payment)  pursuant to 12 CFR ****** and 15 USC ***** Your company has also committed several other federal violations in this car transaction, so before you get to trying to insult me about " making payments on time "  EDUCATE YOURSELF RESPECTFULLY MR * ******* * This complaint was only in good gesture on my behalf to rectify this issue outside of litigation * You are in indeed in receipt of my notice of rescission and have defaulted under federal law which would be no argument in the court of law * I am well versed and knowledgeable about this subject and have consulted with multiple lawyers about this situation * I have even consulted with my legal defense before responding to this complaint and NO FRAUD AT ALL was committed on my behalf* You can have your "legal counsel" reach out to me to rectify this issue before litigation follows * Please also know your ignorance of the law is no excuse for this matter *
  
  Sincerely,
  
  ***************************

  Business response

  06/21/2022

  *********************, 

  As WE ALL know you do not hold a law degree, nor do you have any degree at that that would make you fluent in federal statues so do yourself a favor and stop talking nonsense with your peanut gallery. I'm so glad you have our well-being in mind when you say that you're doing this through your "good gesture" but we all know what you trying to accomplish. What I don't understand is why you haven't filed since your so "EDUCATED' in law. Please stop wasting our time and I promise you that we will collect attorney's fees for any frivolous lawsuit. Please have whomever attorney you choose to reach out to me directly so that person understands what will happen with any attempt to defraud us through your frivolous findings.

  All your Claims are being rejected by my company.   

  Govern Yourself Accordingly

  ***************************

   

  Customer response

  06/22/2022

   
  Complaint: 17407341
  
  I am rejecting this response because: as said before your ignorance of the law is no excuse for Incompetent  behavior or any of your unprofessional jargons you are trying to throw at me in a attempt to scare me .ANY CONSUMER can educate them selves on federal statues without holding a law degree .  Let this complaint serve as measures that were taken before litigation and serve as proof . I look forward to resolving this matter in federal court. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  06/09/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This is notice that I have sent a default notice to ELAN AUTO FINANCE, their registered agent and car dealership HAIMS MOTORS **** I sent a notice of recession to HAIMS MOTORS including other documentation on MAY 4TH 2022 , THEY SIGNED FOR THIS NOTICE ON MAY 4TH 2022. PURSUANT TO 15 U.S. Code 1635(b) , HAIMS MOTORS HAD 20 DAYS AFTER RECIEVING THIS NOTICE TO ABIDE BY THE OBLIGATIONS OF THE ***** AS OF MAY 25TH 2022, HAIMS MOTORS *** HAS DEFAULTED PURSUANT TO THE ABOVE SUBSECTION BY NOT FUFILLING THE OBLIGATIONS NECESSARY AND HAVE FAILED TO RETURN ANY DOWNPAYMENT TO ME. I have attached supporting documents to show have cfpb assist me with this issue .For Haims Motors *** to remit down payment funds back to me and to abide by the documentations and laws sent .

  Business response

  06/10/2022

  ********************,

  We have made many attempts in trying to get a hold of you, but you will not make contact with us. Please let it be known for the record that we do not accept any bogus nor frivolous claims that you are attempting to send us. Whatever fraud you are trying to accomplish by sending these complaints will be met with a harsh and legal response. We recommend that if you feel you need to get out attention legally, please do so with proper counsel. You are an active account of ours and so far, has been a stellar customer. Please do not let your significant other lead you in the wrong direction with fraud claim. ******************************** is trying to commit fraud and you should want no part in that. 

  Customer response

  06/17/2022

   
  Complaint: 17407334
  
  I am rejecting this response because: I am fully aware of several federal statues that were violated in this car transaction. Me and "********************" have been fully educated on this matter after the fact . The fact is YOU DID NOT PROVIDE ME MY "RIGHT TO RESCIND" under federal law is where this matter arises. You guys have also failed to abide by the law and instructed me to put down a down payment in a credit transaction which is also ILLEGAL(under federal truth in lending) which is stated in my letters . I would actually like for your legal representatives to reach out to me to discuss this matter , as you may have no knowledge of this situation being that you are calling my claims "fraud " when in actuality your business has committed fraud against me . The papers I have sent are only to make your business aware of this situation and notice that there has been a default on your behalf . This was my attempt to also try to rectify this issue before litigation follows for this issue . I have consulted with my legal counsel about this matter and no fraud at all was taken upon my behalf a by exercising my right to rescind this transaction pursuant to 12 CFR 226.15.  
  
  Sincerely,
  
  *********************************

  Business response

  06/21/2022

  We respect your incorrect interpretation of the law and understand that your significant other is writing this for you who is also trying to commit fraud on her deal. There is nothing to resolve here so please file with the courts if you need to. I promise you that we will collect attorney's fees for any frivolous lawsuit. 

  Also, we've tried to reach you, but your number is disconnected. 

  Act Accordingly 

  General Manager

• Initial Complaint

  05/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2015 Maserati 3 months ago from Haims Motors. On the first day, the engine light went on, when coming to a stop, the card jumped forward and I noticed the bluetooth didn't work. I called Haims and they said they weren't going to do anything for me. I told them I'd leave unfavorable reviews, so they told me to bring the car in and they'd look at it. I took it in, they had it for a month, then they called and said they fixed everything. I picked the car up and immediately noticed the bluetooth still didn't work and the car still jumped forward when coming to a stop. I took it to another mechanic and he told me they only replaced the transmission mount - nothing else. I then had the Maserati dealership check it out. They told me it needs a new bluetooth module and the check engine light was due to gas valve/neck issues. I informed the manager at Haims about this. He told me to bring the car in and they'll do a trade-in. I brought it in, but when I got there, he told me they were only going to give me $27K for the card. I bought it for $39K. He told me to go get the car fixed and then they'd give me full value. I went and had it fixed. It cost me $3,100 to fix the gas issues alone. I called the manager at Haims after getting it fixed and he said they'd give me $32K. Still $7K less than what I paid. The Maserati dealership told me Haims would have known about these issues. They turned the check engine light off in order to sell it. I'm seeking an exchange or refund.

  Business response

  05/20/2022

  **************,

  We sell used cars and there is no way we can guarantee the durability of the cars. The Maserati brand is notoriously a very complicated brand in which items always go bad and only very limited amount of shops can work on the car. The labor and parts Maserati charges is also insane. We are in the business to sell cars and not to educated people which brand are statistically better.  With that said you bought a car that brand new would of cost over ******* dollars for only *****. Unfortunately that is the risk you take when buying a Maserati. When the vehicle left, it left in perfect condition so there is no way we would of known of any issues with the car. As to what Maserati said that we reset the light is a complete lie. Maserati does not sell there software for us to be able to do that, we are very limited in what we can do to a Maserati to try to reset a code. If you'd like to trade the car then we can try again but there is no way your going to get what you paid for it. It will have to be a "trade in" and that number goes by market value. If you decide to come back in i will try my best with ****** to give you more for your car to help you out as much as i can.
  

  Customer response

  05/23/2022

   
  Complaint: 17223191
  
  I am rejecting this response because: According to the Maserati dealership, you guys knew there was something wrong with the car. You had to have turned off the check engine light in order to sell it. In addtition, you advertised the bluetooth was working. It does not work. This is false advertising. I have the listing printed out. The car was far from "perfect condition" when you sold it to me. I called and texted ******* the same day I bought it. I want to return the car for full value of what I bought it for. I've been trying to return it from the second day I bought it. 
  
  Sincerely,
  
  *******************

  Business response

  05/24/2022

  **************,

  Unfortunately, we do not agree with you version of the dispute. We did not sell you a vehicle that was bad nor did we reset your check engine light. As I explained before, our computers software for Maserati does not allow that even if we could. As far as your false advertising claim we will also reject that. I have given you an option to trade in the unit and to try to help out as much as I can. I will also pay extra to assist you more but I cannot give you full value of what you paid. 

  Customer response

  05/25/2022

   
  Complaint: 17223191
  
  I am rejecting this response because: You guys told me to bring the car back in and you'd fix everything wrong with it. I brought it in, you kept it for a month, then ****** called and informed me everything had been 100% fixed. When I came back in, nothing was fixed. You guys replaced a transmission mount, and that wasn't even a problem. Your "word" means nothing to me. I was lied to and deceived from the very get-go. Now I have $3,100 in repairs done so far. The car is presently back at the Maserati dealership in ************** being looked at for more issues. How do you plan to make this right? If I provide all receipts to repair the vehicle, are you planning to reimburse me? 
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩