ComplaintsforHollywood Top Cars

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hace tres semana compr un carro cash en su totalidad en en esta institucin y el da ****** recib una llamado dicindome que le deba 4 mil dlares al carro, cuando fui a ver que pasaba ellos dicen que firmamos un documento que deca que habamos financiado *** totalidad, nunca nos explicaron nunca nos dijeron que firmamos algn documento diciendo que estbamos financiando ese dinero, el vendedor dijo que tenamos el carro pago en su totalidad y luego el financiata llama para decir que tenamos dicha deuda el Cual desconocamos

• Initial Complaint

  06/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Complaint Details:1. Description of the Transaction:On January 6, 2024, I purchased a 2011 ********************** truck from A&D Top Sales Corp. The down payment was $2500.00, but the contract was adjusted to show $3500.00 to impress the finance company, Western Funding.2. Promissory Note Discrepancy:The dealership coerced me into agreeing to the $3500.00 down payment when I initially intended to put down only $2500.00. They instructed me to inform the finance company that I put down $3500.00 and assured me that the extra $1000.00 was not a concern. Despite this, I signed a promissory note to pay $250.00 weekly for four weeks under this false pretense. Additionally, the promissory note was made out to Hollywood Top Cars, even though the transaction was with A&D Top Sales Corp.3. Vehicle Repossession:On February 22, 2024, the dealership repossessed the vehicle, claiming non-compliance with the promissory note. My first payment to Western Funding was scheduled for February 5, 2024. The dealership argued they still owned the vehicle since they held the title, even though Western Funding had paid them.4. Financial Hardship:This repossession caused significant financial hardship. I had to rent a vehicle from Enterprise Car Rental at $357.00 per week to meet my transportation needs.5. Unethical Practices and Reviews:Upon further investigation, I found numerous reviews from other customers reporting similar experiences with A&D Top Sales Corp and Hollywood Top Cars, where the dealerships refused to return down payments after repossession.Desired Outcome:I seek a resolution that includes the return of my down payment and reimbursement for the rental expenses incurred due to the vehicle repossession. I also request the BBB to investigate A&D Top Sales Corp and Hollywood Top Cars for their deceptive business practices to prevent other consumers from facing similar issues.

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I want to by a car from them and i give them 600 dollars to hold the car untill i come back when i came back i see the car is a rebuild Title And I Say I Don't Want To Buy It Anymore They Said They not gonna refund me my money, Thtas Its A Scam

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  my best friend purchased a car from the dealership, and they gave in the car with $2000 down payment said that they needed $2000 more so he gave 1000 every week the dealer call my friend and they told him he needed to get $2000 he said they took the car away from him. That is the most small dealers are doing right now and it's called YO-YO loan. We went to get some and they said that all the money is.

• Initial Complaint

  01/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was trying to buy a car from Hollywood Top Cars. I am a serious cash buyer. I spoke with "****" who promised to help me with extra pictures and help in checking the car out (as I am out-of-state). Many calls and messages later when asked why she was not helping, she was extremely rude, said that she will not supply additional pictures, as promised. I asked to speak to the owner, Daisbelys ******** or Estanga *******************************. She refused and hung up on **** hope other potential customers will read this and not do business with this rude and unprofessional (hence likely not trustworthy) establishment.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I went to get my first car (a used vehicle) with Hollywood Top Cars on June 3 2023, with $5k down, and they let me off the lot with the car, under the assumption that I was approved by the bank and insurance company. Once the financing was not approved they harrassed me to get my own insurance otherwise threatened to repossess the car and asked me to come back in to re-sign paperwork as if I purchased it in July instead of June. I go back July 1, redo paperwork and was advised to complete the verification with the bank, while still at the dealer, to avoid them not approving me. Once I completed the verification with ******************* they allowed me to leave again with the car and gave me paperwork from Westlake showing my FIRST payment will be due August 2 2023. On July 12 2023, the car was repossed by the dealer. When I arrived to the dealer, with Hollywood police, the salesman only stated "There's nothing we're discussing with you and you can see us in court". Hollywood police had to intervene and demand a reason for the reposession AND paperwork proving they requested the reposession. After the repo documentation was provided and I showed my signed paperwork, the police advised that they are to refund me my money and I have to take them to civil court for the matter. I originally called police and reported my car stolen and they were the one to advise of the reposession, I have since lost days of work from a new job that I started only 3 weeks ago. I've suffered from emotional distress and anxiety. I am a single parent that gets no assistance from the other parent nor the government so I'm at a point where Im back at no car and no money. This is going to be costly on trying to find my way around to and from work and daycare. I also want to try to completely remove any association from A&D top sales, Hollywood Top Sales and ****************** off my credit report. I have all documents from the dealer, 2 police reports and the reposession paperwork.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Compre un auto , estaba con los frenos y la transmisin daada , a los 15 das **** que aser un pago de $500 y al da 12 de aver hecho la compra me lo remolcaron, llame al banco que esta puesto como quien me financia el carro , pero es fraude pues ese banco no me esta financiando como dice en papeles , pero cuando fui a dealer me dicen que tengo que volver a pagarle el down payment si lo quiero recuperar porque el banco al reposeerlo ya no me asecta , pero jamas el banco estubo en ese negocio, mi $ me lo quieren robar a la fuerza

  Business response

  06/14/2023

  good morning, thank you for contact us, attach the letter that the customer doesn't pay the balance reminder to the dealership, all the cars are sold with out warrranty attach as-is. thank you 

• Initial Complaint

  05/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On May 11th 2023 Bought a *** X1, paid cash $17,000 I will owe ***** to the dealer.We were told by text, ******** add and verbally at the dealer, the car had no accidents and had original low miles. They couldn't provide us at the time the car fax report. After leaving the dealer drove the car to ******* and arrived home with an engine light on, spend $1,600 to get it fixed as it wasn't drivable, the dealer hasn't returned any of our calls. We also found the car fax report and learned the it has a Savage title, two accidents and the miles were altered! They have done similar things before according to the reviews I am seeing now. We trusted them verbally and felt compelled by their busyness that day, but now we come to understand that all of these is how they operate to get away with the fraud. The he prices advertised are not the same so they are price gauging. They need to be held accountable and we need a resolution right away as we can't even drive the car now.

  Business response

  06/14/2023

  Good morning, attached all the copies, we sold all the cars without warranty and the customer know about his balance that he owe, he know status on the title is ( rebuilt title) we put on all papers the status in yellow, and the mileage on the car are originals , all the cars that we sold they coming from the auction, the dealership doesn't posted on marketplace, offerup, ******** or any other externals pages, we posted just on our page *************************************

   

  thank you for your cooperation and help to resolve this case.

  not promise was made to the customer.

• Initial Complaint

  12/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On October 29th I went to Hollywood Top cars, dealership, located at, ******************************************************************, but register on Sunbiz, under the name A and D top sales. I had previously seen a dodge charger 2015, advertised by them on ******** market place. Salesman, **** told me the car was in perfect condition, clean title, and ready to be taken out of dealer. I Gave them a down payment of $4300, but they still asked me to add $1200, which they had to be paid by an amount of $300 every week.On October 31 (2 days later) the car staring having trouble, the light of the check in went on. I took the car to my own mechanic, and he told me the car had Transmission problems. I text the sales **************** ( I have proof of the text) He told me to bring it to get it checked by them. I took the car on 10/31, and they stayed with the car for 5 days. On 11/05/22 after I pick up the car, I got a called from ****************** asking me if I knew the title was rebuild, which I told them I had no idea, When I called the dealership, I spoke to *****, Financial person, and he reassure it was a mistake made by bank.Regardless, the car was still not working, problem still persist, and on top of everything they dented the car, by the door, on passenger side.4 days later the bank called again, to find out if they still wanted me to refinance the car if the title was rebuilt, bank kept insisting on this,. When I called them they said, yes, the title was rebuild, but they refused to give me back my money. or give me another car.I left for a few days and when I came back on the 11/26 the car was gone. where I live, they told me they took the car on the 23t My first payment was due on 12/08/22, I never received a welcome package from ******************. I have called plenty of times, and they lie telling me they dint have my car. I have a case now 2022SC020727, against them. I want them to return my money. And I want to make sure nobody gets taken advantage the way I did.

  Business response

  01/18/2023

  Good afternoon,

  The following email is to respond to the notification received,
  

  Failure to pay the pick up payment and how the pick up payment describes It 

  Is hereby understood, and agreed that unless I, the buyer, fulfills all the terms and conditions of this promissory note on or before the date of maturity, the seller will charge the Buyer the highest interest rate allowable by law in *the event of any payments are not paid according to the stated terms. The seller is not required to send me. a notice and has the right to repossess the above, stated collateral. I also understand that in the event that this happens, the only way to redeem said vehicle is by paying the full-amount of my loan plus any other cost caused for the repossession. As the buyer l also. Accept liability for attorneys fees, filing fees, and court cost-incurred by the seller, whether litigation is instituted or not In the event I default in the terms of this note.
  

  All the parties to the above referenced Installment sales contract by their signatures below, certify that they understand, and accept this document to be a legal and binding addendum to the instalment sales contract

  Dishonored checks, draft or money orders will be subject to a surcharge of $35.00

  ******* state is cooling off period

  not money returned. 

  Thank you.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩