Customer ReviewsforBayonet Plumbing, Heating & Air Conditioning, LLC

Our air conditioner went out on Friday and with the holiday I knew it would be hard to get someone out. On our fan blower burnt out and we have no air. I found Bayonet telephone number on our fan and called them. They told me that they couldn't come out until Tuesday. We have been without air the past three days and will be without air tomorrow also. Bayonet ad says they are open 24 hours; so if they are why couldn't they come to fix our air conditioner? WE ARE HOT IN THIS HOUSE AND NO ONE WILL COME OUT. I can't believe people are so heartless. But I can see that D.R. Horton supports them because Horton houses are worthless also. This air conditioner is only one year and four months old. I didn't what to leave a star rating because they are worthless.

I had an appointment with a 4 hour window. No one showed up. Four and a half hours later, Bayonet called and said they'd have to reschedule. I had already hired another company who showed up that next morning, treated me fairly, and was very professional. That company was ATA Plumbing. Skip Bayonet.

This company is corrupted they treat there workers like slaves they work under the heat with no water and no leeway they drive 2hrs to 3hrs a day some of them leave at 4 am and dont get back till 3 or 4 in the afternoon and only get pay for 8hrs even if that this the worst company I ever seen and worked for we cant speak up on how we feel if we do we get fired and we speak with no disrespect worst worst company I feel bad for everyone that works under them

I've used Bayonet since we purchased our new-construction home seven years ago. (They installed my system and it's worked perfectly!)They've been consistently great for me. The expertise of their technicians has always been top notch. Their service agreement is fair and the services included in the agreement are thorough. It's a comfort to know that my system is checked twice a year so that if anything is heading toward becoming an issue, they'll hopefully catch it early. These guys are the best! And I appreciate that they're accredited by the Better Business Bureau, too!

The company failed to honor their own Service Contract, specifically a Certificate of Labor Coverage. The Certificate of Labor covers the labor portion of any repairs to the equipment installed by them for ten years. The expiration date is August 10, ****. They said their warranty is tied to the equipment warranty and when the previous owner sold the house to us the equipment warranty was dropped to five years. Hence, the labor warranty, was also reduced to five years and, consequently expired.First, the labor warranty is issued by Bayonet and not the equipment manufacturer. Second, they could not identify ANYTHING at all in that document that mentions ANY such relationship to the warranty of the equipment. They document covered labor related to any repair for ten years from the date of issue regardless of the warranty on the equipment by the manufacturer. Those two things are unrelated. They chose not to honor their own warranty from everything that I could tell. I've cancelled my maintenance agreement with them.

Horrible service. I had an evening service call which I paid $99 for a diagnosis. The inexperienced plumber told me that they'd have to cut out a portion of a wall behind a shower. I asked couldn't it be the toilet wax ring he said no way. The next day he calls and tells me I have to call a leak detection company to find out where the leak is. Turns out it was just the wax ring on the toilet which the plumber never checked. a beginning plumber ought to know to flush the toilet and check if it's leaking but he never did. So it cost me for bayonet Plumbing but they never fixed anything and $300 for the leak detection company in order to learn that it was a $7 wax ring that needed to be replaced. When I called and tried to talk to a supervisor at bayonet, they told me they'd call me back Tuesday today is Friday. Terrible customer service they don't care whether you get your problem resolved or not. I would never use them again.

I have been a Bayonet Customer for 6 1/2 years due to the fact they installed AC units for the builder in my neighborhood. I have the MVP program for which we are suppose to get 2 maintence services a year. These have to be schedule out 2 or months in advance and they call and cancel on you. 05/17/23 My AC went out I called them in the evening and waited over 10 minutes on the 24 hour after hours service line before I got a human. They said they could not get to me until Friday and it is Wednesday evening. Their website claims that they have same day service and are open 24 hours. On Thursday midday I found the owner on LinkedIn and sent him a message about my disatisfation and pointed out that the website stating they have same day service is false advertising. I got a call from his operations manager who was apologized and at least moved my appointment to the early afternoon on Friday. Problem fixed about 4 PM, blown fuse, then 8 hours later the AC went out again. I tried to call their supposed after hours emergency line 5 times between 2:30 AM and 4:30 AM holding for up to 15 minutes at a time and no one ever answered the phone. I called again at 7 AM and held for 20 minutes when someone finally answered, she was very nice and got me a morning appointment. The probelm was a second blown fuse. It was fixed they left and in less than 8 hours the fuse blew again. I called the night line at 8 PM Saturday and someone answered. They put me on the schedule for Sunday and gave me another 12 hour window. I called this morning and they said my appointed time was 12:30 so they gave me a window of 10-2. It is now 8:45 PM at night and supposedly the tech has been on the job before me since 3 PM, So 6 hours I have been next in line. I called to check status at 1:30, 3, 6 and 7:30 and they just keep saying he is on another job. Just horrible customer service. I have now been without AC for 5 nights and 4 days and I have no idea if someone will ever get here tonight.

My AC has not been cooling at night for the past six months. Literally to the point where everyone is sweating puddles. I have people in my home with medical conditions who need to stay cool. This service has been extremely unreasonable. Due to three deaths in my family back to back, I have not been able to remain home all day waiting for them to come since they cannot give you a specific appointment time. I finally managed to get a tech out, who did not seem to be able to diagnose the issue. The second tech who came out assured me another person would show up after he spoke with the builder, but no one ever showed up. After sending a follow-up email 1 week ago, I didn't get a reply. 2 weeks later, I get a call scheduling a repair for a month out. This is not acceptable. That tech stood in my home and assured me the turnaround time was one day and the lady on the phone did not seem to have a care in the world. She kept going further and further out. I expressed my disappointment and requested an earlier appointment, but they refused to accommodate. This is not acceptable customer service.

Just a few quick words on the service from Bayonet Plumbing at my home. We needed to have some minor upgrade plumbing work done in our bathroom, and I called Bayonet Plumbing to perform the installation. I called Bayonet because we had other work performed by them last year, and we were very happy with the service they provided. On a Friday afternoon, Bayonet sent *********************** to our home to install an owner-supplied item. Unfortunately, after some serious contemplation over the installation instructions, it was determined that the owner-supplied item did not have all the compatible parts to enable ****** to perform the installation, and he had to order the compatible part for installation on another day. ****** contacted his office and placed the order for the part and advised me that once the part was delivered to his office, he would return to make the installation. Expecting to be charged for an additional service call, I asked ****** how much the two visits would cost. He advised me that that because he was unable to perform the work there was no charge for this first service call and the only charges would be for the part and the next service call a welcome surprise! I received a call the following Monday that the part was located and that ****** could return on Wednesday to complete the installation. ****** arrived on Wednesday afternoon and quickly installed the new part and the owner-supplied item to our great satisfaction. Great service from a very reliable company. As for a personal recommendation regarding ****** he is a very personable and experienced plumber. He took great care to ensure that the installation was done correctly and that the work area was as clean after the installation as it was before the installation. I would gladly recommend him and Bayonet to perform any other plumbing work in my home. **********

Horrible. 12 hour service window is ridiculous, and the two times we used them they weren't even able to respond in that **** window. And that was after waiting two days each time for an appointment. Latest service call was 7:00 am to 7:00 pm window and tech called at 7:45 pm to ask if we wanted to reschedule for the next day - seriously?? Simply the worst.