1 Customer Reviews
Review from Andy B
1 star05/13/2024
Products they provide are very good however, their installation team and project manager are the worst. When we decided to use cabinet Warehouse for our kitchen, master bathroom and main bathroom project the sales team committed to have the project manager onsite and taking photos/documenting the work since we were living in ********** and the work was being done on our home in *******. They gave us comfort that they were capable to manage the project and subcontractors (plumber/electrician). Moreover, they committed to completing the job before we move in on April 26, 2024 and they promised to send photos of the demo, plumbing, electrical and cabinet installation. Needless to say the work was not completed on time and we had several installation and damaged issue that are still unresolved. NEVER USE THIS COMPANY TO DO WORK ON YOUR HOUSE!
Cabinet Warehouse Plus, Inc. Response
05/22/2024
Hello,
I am sorry you feel that Cabinet Warehouse did not meet your timeline for your project. However, there were no promises made regarding a project finish date. When you signed the contracts for this job back in December 2023 stated at the top of your invoice that you signed off, states the project was not to begin until April 2024 when you closed on the job address listed. Another agreement you signed breaks down the timeline of your project and our process. When you read over the timeline document, its pretty clear that any project that includes special order cabinetry (like one of your bathrooms required) can take up to 4-6 weeks just for the cabinetry to arrive at our warehouse and that does not even include any of the labor process of the job. We have text message records of updates provided to the customer throughout the project. If you feel there are items that still need to be addressed after signing the project completion form,Cabinet Warehouse will honor that. We will be reaching out to the customer to set an appointment for the owner to visit the job and make a final list of items that need to be addressed.
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