ComplaintsforSurf & Turf Jax
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Please note: the address I added for the business is my address as I do not know the businesss address.I placed a deposit with Surf & Turf Jax in Feb ******************************************************************* so work didnt start immediately as we needed to wait for the pool company to finish digging, concrete installation and plumbing. Unfortunately, due to unexpected financial circumstances, I could no longer move forward with the original backyard plans. In May 2023, I reached out to Cote *******, owner of Surf & Turf Jax, to let him know the situation and requested a refund of my deposit. It has been months now and no refund has been received and the owner has been unresponsive to my communications. Last communication I received was that he needed to return the materials purchased and it would be a 30% fee. He said he was checking with his attorney and would get back to me. This 30% fee is not outlined anywhere on the paperwork I signed and I am still waiting to hear back (I sent a follow up which has been left unanswered). I am requesting my full $10,000 back asap. I also requested that Cote provide a receipt for any materials purchased but he has not done so. This leads me to believe no materials were purchased for my job and he is withholding my refund with no merit.Customer response
09/28/2023
Updated address information for Surf & Turf Jax (Cote *******):
*************************, *************, ** 32266
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.