ComplaintsforKathy's Bakery Café
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Complaint Details
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Initial Complaint
12/11/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Please refer to attached document for full complaint. Subject: Overcharging, Potential Fraud, and Lack of Transparency at Kathy’s Bakery Cafè To the Florida Better Business Bureau, I am writing to file a formal complaint against Kathy’s Bakery Cafè regarding a recent visit to their establishment. I experienced several issues that I find concerning and believe warrant investigation by your organization. I believe that my encounter exposes not only overcharging practices but also a potential case of fraud perpetrated by this bakery. During my visit on Sunday, December 10th, 2023, I purchased desserts from this bakery. I found it odd that none of the bakery items had visible prices, and, subsequently, I learned that I was overcharged for my purchase once receiving a Visa charge notification when I came home. I was told one price for the total but charged a higher amount according to this visa notification, which is a fraud. The absence of pricing on the desserts and throughout the entire establishment raises serious concerns about transparency and fair business practices. I kindly request that the Better Business Bureau investigates this matter thoroughly to ensure that Kathy’s Bakery Café adheres to fair business practices, including transparent pricing and the issuance of proper receipts. Customers deserve to be treated with honesty and integrity, and it is my hope that your intervention will prevent others from experiencing similar issues in the future. Thank you for your attention to this matter. Sincerely, ***** ****** ************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.