Business ProfileforRe-Bath of Jacksonville

While I having only praise for installation team, I am far from happy with paying over $32,000 (just for their part) for a totally renovated bathroom. Helpful picking out fixtures and finishes. Showroom very small though without a lot of examples to actually see. After job started, we realized we needed vanity light fixture and asked them to order one. Charged $850 for standard 4-light fixture! I cancelled immediately and found a perfect one online for $200. They recommended electrician who quoted over 3X what electrician I used quoted. Demolition took 3.5 days instead of 1-1.5 days scheduled which I tried to prepare them for based on age of home. Beneath original tile was 2-3 of cement that overwhelmed the 2-man team. Installers assistant quit without notice but installer carried on alone. Toward the end, another assistant came but was pulled off after a few hours. So although needing more time and help to properly finish, they left to start new job. ***** were far from "paint ready" as promised and still waiting for glass door installation. Hurried cleanup. Full payment was expected regardless. Despite being totally frustrated with job and their attitude, I paid them. Stupid.So bottom line is the presentation was great, installers were great until management had them focused on next job, which made my job suffer in my opinion. I have to say I felt abandoned. My job was no longer a priority. Once you sign on, they provide very little guidance. The installers were asking me for specs on vanity, mirror, cabinet, etc., which I thought they would have and I couldnt find on my contract. The salesperson was very nice but disappeared, never heard from him again unless texting me answers to the many questions that came up. Supervisor never came by to check on anything, until he had to deliver the half of the toilet that was misdirected in transit. Not their fault. I wanted to love my new bathroom and hope I will sometime soon, but I certainly dont yet.