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Complaint Details
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Initial Complaint
04/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a2017 Chevy Malibu from the dealership in 2021, they showed me a ****** with a specific mileage on the car, The Mileage was blanked out from the ******. I went to a another Dealership a couple months ago they said that my odometer was rolled back and they did a ****** report and that report showed that the odometer was reading 61,019. I was attempting to trade this car in. The second dealership would not allow me to trade the car in because they stated that the odometer had been rolled back. I contacted the dealership that I purchased the vehicle from and they stated they did not see were on the ****** that the odometer reading was at 61,019 miles. The roll back on the odometer prevented me from getting a new vehicle. I would like a refund for this vehicle. I do have a contract with this dealership that sold me the vehicle.Business response
04/18/2023
******* ******* complaint ********
Thank you for the opportunity to respond to Mr ********* concerns. I have reviewed the ****** report we provided to Mr ******* at time of sale as well as the current one. It is not unusual for ****** to add information retroactively to their reports. This appears to be what has happened. ****** will report unverified and sometimes inaccurate information which seems to be the case with Mr ******** vehicle. If you examine the second page of the report provided to Mr ******* it reads no odometer rollback. If we obscured the mileage details on page seven it would have still showed an odometer issue on page 2. The good news is ****** is not a governmental agency so the DMV does not recognize their information as valid. Also we have had some success with ****** correcting information on a report and we would be happy to assist Mr ******* with an attempt to have the report corrected if he is interested. Please let me know if you have any questions.
******* *******
**********
office: (904) ********
***** ******* *******
************* ** *****
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.