ComplaintsforBeaver Chevrolet

• Initial Complaint

  02/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  i purchased a 2019 Chevy malibu as a trade in back in July of 2023. I was told that the car came with a warranty, gap insurance, and that marianne was included. I was aware i had about 1,000 of negative equity and that’s it. I was never advised that those items were option nor did the purchase price match the amount i was told. **** sold me the car and also didn’t mention anything as well. He told me it was “birthday deal”. A few days after i was finnally able to login to my credit union and my loan was nearly $30,000 when i was under the impression it was $25,000. I text **** regarding the conflicting info and I was told it the extra about was the negative equity. Mind you it was only $1,000-ish that was carried over. Fast forward to yesterday, ** advised me I couldn’t trade in my 6 month old car because i had $12K of negative equity. He proceeds to tell me that car depreciates that fast and etc. He proceed to tell me the purchase price was $18K and that the rest of the almost $30k loan was warranties that i wasn’t aware I was signed up for. ** went from telling me there was no way to trade the car in - to his manager said to come in and I could get a 2024 with $0 down. I let him know i wasn’t interested as the service here wasn’t good from the beginning and that I wanted to cancel the warranties as I was told all of this was included not optional. Today, I spoke to ******** the finance manager and both ******. The taller/slim **** asked me what i wanted him to do and said because i had the car for 6 months that they could only prorate the amount of the warranties which i was advised was included.I am PISSED bc i was misled into purchase an $18K vehicle with a $10K warranty. I hate that i had to sit in my car to right this LONG review because no one wants to be responsible for this. Be CAREFUL purchasing a vehicle from here as they probably do the same thing to others. The managers nor the employees wanted to let me know when the owner would be available and blatantly disregard my concerns enough though I initially questioned the price that i bought it for as it wasn’t what i was told. If i could go back to July, i would’ve spent my money and trade in elsewhere as this is the worst service I have ever received. I had to file a formal complaint before the manager **** would even take my call. To top everything else off I told ** the only reason I was coming in (even though i told him i didn’t want to) then proceeds to still try to get me to trade in the car because now I magically qualify even though he just told me the day before I had too much negative equity. I wasted an hour of my life coming here to be try to be talked into trading the car in to **** telling me oh well pretty much. I have never received service like this from any dealership. No one in the whole dearship tried to see my point of view and I felt belittled as I didn’t have anyone to go with me back then or now and I don’t know much about cars but I do know when the math isn’t mathing. I just want all the extra stuff I was mislead into purchasing refunded to me not a portion of it. Thank you to beaver Chevrolet for me feel less than. I hope this place gets shut down for the shady things taking place. On a positive note the receptionist at the front with the braided hair was very kind. I am uploaded screenshots so the whole can know what type of people work in this establishment. ****, ****, and ** i will never step foot back into this dealership

  Business response

  03/06/2024

  We did everything we could to provide her exceptional service. I believe after a period of time she wanted to trade her vehicle in for something different but based upon the market shifts and growing interest rates it makes it tough in her current situation. The idea that she unknowingly bought additional products is an unfair statement and she has signed all documents for the extended products. We have even at this point offered to cancel and she accepted we cancel those products for her refund. We believe we have done everything we could to try to see her happy again with her purchase or happy with the vehicle. I just believe at this point she was hoping to get a different vehicle, and at this point it makes it tough with interest rates and negative equity. We are willing to keep trying as time goes on to just help anyways we can to see her happy. 

  Customer response

  03/06/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: The business did shady business. I have already gotten a new vehicle and I am request the total amount of the warranties to be refunded as I didn’t want it from the beginning. The proof is in the screenshots.

  Regards,

  ****** ******

  Business response

  03/20/2024

  Good Morning *****, 
  
  We were able to help cancel all her products and work on getting a refund from insurance companies. But she did decide to buy elsewhere. Unfortunately, we struggled to be able to find ways to satisfy her
  

  
  

  Customer response

  03/20/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: ********

  I am rejecting this response because: the business only partially refund me for warranties that i didnt know were added on to my car loan. I had over 10,000 in warranties and it wasn’t until I inquired about possibly trading that vehicle in did i find out from BEAVER CHEVROLETS employee that all of these warranties were added. I only had the car 6 months and I want the total amount of all of the warranties refunded. I have already filed a civil complaint. I no longer wanted to do business with them which is why i have since got rid of the vehicle. Please refund the entire warranties as they should’ve never been added to my loan to begin with. The car was 18,000 yet the dealership added $10,000 worth of warranties without my knowledge. I will be taking this as far as I can. So, please do the right thing and cancel those polices. It still blows my mind I only got half of my money back when i only had the vehicle for 6 months. I am pissed and I will continue to leave my feedback on review sites and ect. as it was not a good experience at all. 

  Regards,

  ****** ******

• Initial Complaint

  03/09/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I left Florida and moved to Arizona. Before I left I took my vehicle to Beaver Chevrolet for service. They told me I needed rear brakes before my trip. On January 24, 2023 I had them replace the rear brakes for $299.95. I have the invoice # **********. I drove to Arizona @ weeks later. When I arrived in Arizona 10 days later my rear brakes were making noise. I took my vehicle to a local shop where they informed me that the rear brake job had not been performed. I had the local repair shop replace the brakes and rotors which were now damaged for a total of $358.80. ( I have the invoice ). I want to be reimbursed the $299.95 for the work that was not performed.

  Business response

  03/20/2023

  ***** ***** ****** **************************** ***** ******* ***** *** **** ***** ** *** **** ******* *********************** ******** *** *** ********* ***** ****** *****

   

  I know we have spoken in the past about receiving these FINAL NOTICE complaints, but again this is the first I am hearing of this from BBB. Also, I have reached out to my Service manager about this situation.

   

  I researched this with my service manage and all the documents that were provided from our service department that shows the work was completed. That being said we believe we have done everything the right way from the standpoint of servicing the vehicle. We however believe in customer loyalty and would always try to do right by the customer in a situation like this. We do believe it is possible the caliber could have locked up causing the damage. We have decided for customer loyalty we will reimburse the $299.95 as requested to the guest. Should you or the guest have any questions please do not hesitate to reach out. We believe this is the resolution the guest is looking for in this situation. We are sorry for any inconvenience caused to any party. We will be mailing a check out today and should receive in the next 5-7 business days.

   

   

  ******** ***** ****** ******* ******* ****** *********

  Customer response

  03/21/2023

  ** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** *********  ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** ******:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  **** ********

   

• Initial Complaint

  06/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in dealership roughly 45 days ago to purchase a vehicle. With doing this I supplied a one thousand dollar down payment. They have given me the run around asking for things I know is not normal when verifying income or job history such as, tax documents, bank statements, and 1099s. The car was given to me after signing purchase documents with lender and down payment was received. 45 days later the funder says they can’t do the loan and the dealership wants the car back. I stated to them I am a truck driver and am on the road so give me a few days to get home and I had no issue giving the car back because it has been a shady business deal from the beginning. They showed up to my home unannounced where my mother is staying and demanded the keys to my vehicle after harassing phone calls placed to me after I told them don’t just show up. I then demanded my full one thousand dollar down payment once I came in town and they stated it would be no problem. They then decided to not wait until I got in town whiteout notifying me refunded it back to my card used to purchase. Upon receiving the refund it was for less than amount I put down, with them stating I had to pay the drivers for coming to pick up a car I told them not to pick up in the first place. The car has literally sat for 42 out of the 45 days I had it because I am an over the road truck driver. There was no damage or mileage put on the car and I should not have been the one paying 2 drivers to come get a vehicle when I stated I would bring it myself and also I know those drivers are getting a salary for working so I should not have to pay them for that reason as well. I also received a text message showing no money was owed on the car and I was still charged to have drivers recover vehicle. This business with them has been shady from the beginning and completely unacceptable.

  Business response

  06/28/2022

  That being said, this is definetly a tough email to read as we never want a guest to feel this way and we do everything in our power to help a customer obtain financing through our lending institutions. In this particular case our guest was originally approved through a preliminary loan process. During final funding procedures the banks verified she was no longer working at her current job and switched to a employer that was 1099 provider. This new information provided to the lending institution is against their guidelines so the bank rescinded her approval. During the approval process our guest must sign a document stating all information provided is accurate and should anything change during the funding process the bank has the right to rescind the loan. Unfortunately, this is taken out of our hands and truly frustrates us too. We never want to see a guest have to return a car this is not go for our business either. We are in the business to sell cars, not to take cars away from customers. Also, in reference to the down payment our staff followed protocol for refunds of down payments for any wear and tear on a vehicle. Our guest at the point received $50.00 less than her initial down payment. In this case I would like to help our guest anyway I can for this unforunate situation, so Beaver Chevrolet has sent our guest the difference in down payment of $50.00 in the mail as of 6/28/2022. Should their be any questions from the guest or you I would have no problem answering or helping anyway I can. Please do not hesitate to reach out to me directly. 
  
  Regards,
  
  ***** ******
  General Manager
  ************
  

  
  

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