Customer ReviewsforElite AC, LLC

Cameron H******** is a very intelligent young man and very knowledgeable. He did great explaining the process and worked very hard to get the thermostat on line. Very pleasant. He showed respect when he entered by putting on shoe covers. I really appreciate that because i do not wear shoes in my home. I am very thankful for all he did.

Thank you for leaving us such a kind review! We are happy to hear ******* was able to give you such stellar service!

Just want to thank ****** and his helper for the fine job they did on cleaning my a/c vents, they did a very good job and checked out the rest of the a/c system. Elite A/C of ************ sure knows how to hire good workers. Thank you very much. **** J

Thank you for leaving us such a kind review. We are happy to hear you were satisfied with the duct cleaning service provided by our technician and company. Please do not hesitate to contact us in the future for any services that would be needed.

I WOULD LIKE TO THANK ***************** AND *** SOL FOR THE PROMPT AND EXCELLENT SERVICE THEY PROVIDED WHEN I REPORTED MY AC WAS NOT WORKING I JUST HAD M AJOR SURGERY AND NEEDED IT ASAP ALL SO YOUR OFFICE PERSONAL WAS VERY HELPFUL THANK YOU TO EVERYONE INVOLVED

Thank you for leaving us such a kind of you. We are always just a phone call away if you are ever in need of Service in the future.

Thank you to ***************************, service technician for Elite AC, LLC. for coming to perform my first annual service. He was prompt, friendly and knowledgeable.

Thank you so much for your kind review. We are always just a phone call away. & we appreciate your business!

When my AC went out, i contacted Elite and a few other outfits. Elite came out the next day (over an hour away), checked out my 20 year old system and offered a better unit at a great price. Today I had ************************* come out to do a check up. He was prompt, polite, efficient and was in an out in less than 30 minutes. Great customer service. Ive recommended this company to a couple of my neighbors and a few people on social media. Elite is a top shelf outfit and I will be calling them for any future HVAC needs.

Thank you for kindly taking the time and leaving your feedback on our company. We appreciate your business

Elite AC installed ****** HVAC in March 2019. The same year Sep 2019 we were told zone board gone bad and we paid $600. In July 2022, we were told that txv valve was malfunctioning and we got it fixed for $1194 and signed up bi-yearly service. The technician who came in Feb **** did not find anything wrong.The A/C was working and we had no issues. The next routine service was scheduled in August, when the technician asked us if there are any issues with the A/C, we said none. He checked a while and came back and said the compressor has gone bad and it will stop working anytime. After he left, we noticed that A/C was not working. We were surprised that the unit which was working until the technician came all of a sudden stopped working. Our previous unit worked for 15 years before we had a problem. The unit is only 4+ years old and it has been unpleasant experience with this unit and with Elite AC, not sure whether faulty unit was installed in the first place OR sub-standard installation. Elite AC refused to send another technician for second opinion even after our repeated requests. Instead, they said either replace the compressor or get another unit, and they will not entertain any other requests from us. Their customer support personnel were very rude. They know that A/C is critical in hot summer weather and take advantage of the situation. Never fall for their lowest quote, it is just a money trap, unethical practice. They will request you to sign the city inspection wavier, never do that.

We replaced your unit well over 4 years ago. The zone board replaced months later had nothing to do with the unit replacement. Issues that you had last year and issues you are having this year have nothing to do with your installation. You cant place blame on our company since we are not the manufacturer. Sending another technician to tell you the exact same thing the previous technician told you is not only a waste of your time, but a non inefficient way for us to manage our work load. As you stated its very hot outside and we are doing our best to help people in need of relief. Since you are under a maintenance contract you are entitled to significant savings in cost for repairs. We are more than willing to honor our obligations to you to provide those discounts for ************. Again we are not the manufacturer and can't have blame placed on us for mechanical failures. Please feel free to contact us to discuss further.

Thank you to Elite Ac and their team! Elite was able to help me resolve an ongoing issue I was having with my air conditioner 2 other companies tried selling me brand new systems. Elite gave me a free second opinion and found that I could repair the system for a few hundred dollars. I have had no issues since they made the ********** signed up for a maintenance service contract with them. They are the only company I trust and will be recommending them to anyone who needs ac service.

Thank you for leaving your feedback! We are glad we were able help you save some money as well as provide you with good service. Please don't hesitate to call us in the future if you are in need of service.

So our A/C went out this morning after getting it installed on 12/2/20 from who we thought was Elite A/C LLC( they showed up in their ********** I called the company they had no record of it. We had a receipt of what we paid, the warranty paperwork and the permit information. I was able to get an appointment with them fast and got a confirmation through email. I was willing to pay the service fee that they informed me of. Shortly after, the office manager, *******, calls and tells me since they are taking legal action against the past employee they can't service my unit now. I have worked in this industry and know that employees have done this on the side. But I would make it right by trying to keep the company name in good standing by servicing them. I understand the situation they are in, but they could still service our home, especially since the registration has there name on the warranty. I told them how disappointed I was and thought others should know that's how they decided to handle this situation. Shortly after I get a call back from the office manager ******* saying she spoke to her boss about it and if I left a review that they would take legal action against me! After that I told her we should not talk unless we have proper representation present. I just thought my story should be told to others so you can be aware of how business is handled with Elite A/C LLC. I did call other companies and was told they are supposed to service us after I told the story. We ended up using Mid ******* A/C and got great customer service and now have our unit working within a couple hours.

This person knowingly had side work done by a former employee. She has never contacted us until yesterday we have emails proving so and recorded phone calls where she admits that she has never spoken to us until yesterday. She knowingly hired this employee to do a side job for her which is illegal. Her frustration should be taken out on that person who will not take her calls and not Elite who has never had any engagement with her. She cant expect us to make anything right where she and the former employee knowingly engaged in illegal activity. Elite plans on taking full legal action against the former employee. Elite did nothing wrong a homeowner who closes side deals knows what they are doing is wrong and cant expect the company whos good name is being slandered because she cant get service for something we had nothing to do with. We will be providing the BBB receipts she received by the former employee and can provide recorded phone calls by this homeowner as well as emails where she admits she never had any engagement with us.

Elite charged me 3 times the service fee because they claim they had to send 2 people to do a service call. Triple the cost for double the people.... There should have not been any service fee as they advertise, especially since they installed the ac unit 2 years ago. Then they misdiagnosed the problem as a capacitor, changed it out and it did not fix the problem. When they returned, they did not charge for the service call but charged 2 hours labor to see what the issue was. They claimed many parts (under warranty) needed replacing and the labor was going to be $1480 !We had another company come out for a second opinion and found that NONE of those items needed replacement. The ONE technician (not two) made some other adjustments on the unit and ALL IS GOOD WITH THE ac UNIT!. Even after explaining why the service fees were unfounded, the owner did nothing to make compromise. I had a.2 home account with them. For 5 years. Now they lost both of them. If I were you, I'd make sure. you get a second opinion when considering Elite

******************, you are not really stating facts. You were charged a service call fee 1 time because you were out of your labor warranty. The first trip we found that your capacitor was bad which we sent you a picture of what the technicians multimeter was reading to prove so. We again came out a few days later and found the *** was bad the technician explained to you that because of the difference in cost it would be best to warranty out the coil because it may be oil logged due to the *** failing. We adjusted the cost to much less than the price you are claiming, but we are sure you wont let everyone know that. You are more than welcome to send us an invoice of repairs the other company did or said were not needed in case ************** did make an error. As far as having to send out 2 technicians you have a roof top unit which requires a 30 foot ladder to reach we have certain safety protocols in place to keep our technicians as well as homeowners safe. If we are guilty of sending 2 technicians out because of our safety protocols than we apologize but safety isn't something we are willing to compromise on.

Outstanding job from the guys at Elite!!! From dealing with the office staff to schedule them to come out to give me an estimate on replacing my system. To the sales man named *** * install crew ************* They were my 4th and final estimate to replace my system *** not only gave me a price that was THOUSANDS cheaper than the other companies I called, he didnt try to use any high pressure tactics. Our system was running and cooling so we werent pressed to replace we took our time and heard the companies out to see what they had to offer. Elite blew everyone away with not only price but level of service received. I am going to be recommending them from here in out.

Thank you ****************! It was out pleasure serving you. Thank you for the kind review & for letting us earn your business!