ComplaintsforA.B. Coleman Mortuary, Inc.
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Complaint Details
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Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hey my mother died 08/8/2024! Era ******* I never got to see my moms dead body (colmens) refused to let me see her he said she was somewhere else! Today I have yet picked up my moms ashes! The man keeps giving me the run around he texted me yesterday the death certificate was Wrong! what how ? He never answer my calls he told me again to come Tuesday at 6pm and h*** pay me 50$ to come then I get all the way up to ******** and its closed! I had my daughter in law Call him and he told her I was coming Last Saturday when he said he was too busy! I dont know where my momma is this is causing my family emotional stress! My mother was good to everyone! For her body to be played with going on 2 Months later And I still dont have my momma! This happen to a few other people Not seeing his mother since she died and getting her ashes this is emotion distressBusiness response
09/25/2024
I am *************** Owner and Funeral Director in Charge, Coleman ****** ***** Funerals & Cremations, ************, *** I extend my condolences to this family for the loss of their love one. However, unfortunately, we did not provide services for the deceased, Era *******. The letter I am responding to dated 09/23/2024, states "final notice", and is actually the first that we have received of its kind. Again, we did not serve nor do we have any knowledge of the family of Era *******.
Feel free to contact me at ************ or by email ********************************.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.