ComplaintsforFiji Outdoors LLC
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Complaint Details
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Initial Complaint
01/16/2024
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Beginning of 2023, we started working with a company called Fiji Outdoors to make backyard renovations to our home. The project was worth $130,498, to which they claimed they will get it done within the 6 months after initial deposit. So far, we have paid initial deposit of $19,574, First Draw of $34,780, and Second Draw of $33,720. All of these payments do not include material costs of $8,378.47. So far, they have only completed work up to First Draw. They did not start the backyard kitchen at all, which is the second draw we paid for as stated in the contract. I will upload pictures of what the backyard looks like now. They have not communicated with us for over two months and have not done any work for past 4 months. When they reached out to us 4 months ago, they mentioned to give them 60 days until they can start working on it. They have not done any work for the past 4 months, although they kept saying to just give them time. The HOA is aware of this and mentioned to take it to legal. After consulting with friends and colleagues, we were told it is best to file a complaint in order to get the money back. The contractors on the project are ****** ****, ***** *****, and ****** *********. The owner of the company is ***** *****. He did not put his name on the contract but he is the only one with the GC license. We consider the most ethical and fair solution to be is to receive 50%-75% of the second draw. If the company is struggling financially or has filed for bankruptcy, we will settle for 50% of the seconed draw. This amounts to $16,860.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.