Business ProfileforPremier Outdoor USA

All of these negative reviews are right in line with our experiences with them.  PLEASE STAY AWAY FROM THEM. On 5/21/22, we spent over $20K in cash. The nightmare began on the day of delivery, with damaged furniture, a damaged umbrella, wrong parts for the fire pit, and the list goes on.   Resolving this issue was a nightmare because of their lack of customer service, ownership, accountability, lies, and threats. To this day, it is the worst experience I have ever had.  They threatened us and told us they wouldn't fix our problems unless we removed the bad reviews. It is now 10/23/24, and our hot tub is still covered by warranty.   The company moved to an undisclosed location, making it almost impossible to contact them.  For several weeks, we have left multiple messages.  Someone finally answered our call.  Now they are telling us that if we want warranty work, we must find a third party to do the evaluation and follow their elaborate BS shady process.  In addition to conducting shady business, this company wants its customers to do all the legwork that is supposed to be done by the company's warranty department. The customer pays for everything and if they deem it to be a warranty job, they pay for the part. Although their warranty clearly states labor coverage is a warranty program they maintain. Labor costs are included in warranty work. They claim they are short-staffed, and they are unable to provide direct service. They never had a warranty technician.  They outsource to a 3rd party. We know this because we met 2 of them. They complained about how Premier owed them money and they were not taking more jobs until they got paid. We are considering discussing this with an attorney and filing a class action lawsuit against them. I am tired of fighting them on everything.  I also want to add that when you buy a hot tub from them, part of the deal is that they provide lifetime chemicals. Premier, will you be shipping does out since you don’t have a showroom?