ComplaintsforCoggin Buick - GMC of Orange Park
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 12-13-21, I took my 2013 Silver Buick Verano to Coggin GMC on Blanding Blvd in Orange Park Fl to have my fuel injectors replaced and when I went to pick my car up after work I was unable to drive it due to the engine making weird noises as well as something from the bottom of my car. I advised JSO about the situation and they told me that this is a civil matter between the business and myself but the officer did provide a case number. I have 2 videos that I recorded with my car making the noise but I am unable to upload it to this website. However, I can send the videos to the business email address of needed. Thank you for your time with assisting me with getting this issue resolved.Business response
12/15/2021
Thank you for alerting us to our customer concern. At Coggin GMC Buick of Orange Park, we pride ourselves in providing an exceptional guest experience with every visit. So it goes without saying that we are saddened to hear of our customer’s disappointment. While we feel that we have provided good service, we understand our customer’s perception is what matters.
We have completed the repairs to the 2013 Buick Verano and the customer picked up her vehicle today. The noise that the customer is hearing, which is louder in the video than in person, is the high pressure fuel pump. This is normal for that fuel pump and the vehicle is operating properly. It is unfortunate that our customer has lost faith in our abilities and understand if she chooses another option for servicing. We wish the best for her future servicing needs.
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Contact Information
7245 Blanding Blvd
Jacksonville, FL 32244
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
4 complaints closed in the last 12 months.