ComplaintsforTurner Pest Control

• Initial Complaint

  09/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have had turner green lawn service Care for months now before crabgrass even took over my backyard. When I signed up, you never told me a certain weeds turner does not treat now my whole backyards covered with crabgrass and you all didnt tell me this until I called to request someone to tell me what is my backyard before the grass was in the backyard. You shouldve been laying pre-emergent so I wont get any weeds, then youre out fertilizing the yard yall seen the crab grass and didnt tell me thats what it was . This is horrible and ****************** It should have been stated in the reports that is crabgrass without me asking for a tech to come and identity the weeds or had laid pre-emerge down so I wont even get crabgrass. Ive been in my house for years and never had that before . Then when youre just recently came out, you said, intrusive grass not crack grass. I am not expert. Thats why I pay turnergreen to service my yard.

  

  Business response

  09/23/2024

  Dear ******, 

  Thank you for reaching out and sharing your experience. Im sorry to hear about the issues you've encountered with your lawn care service, and I appreciate the opportunity to clarify.

  
  When you signed up for our services in May, it was already outside the optimal window for applying pre-emergent, which should be done in late winter or early spring. As a result, crabgrass had ample time to germinate and grow before we could begin treatment. Unfortunately, this means that there was nothing we could have done at the time of your initial service to prevent the crabgrass growth.

  
  I understand youve already spoken with management about these concerns, and I apologize for any miscommunication regarding the types of weeds we treat. Our technicians should have clearly communicated any issues, including the identification of crabgrass, during their visits. Your feedback is invaluable, and I will ensure our team is more diligent in providing accurate information moving forward.

  
  We are committed to improving our service and would like to work with you to develop a plan for addressing the crabgrass and restoring your lawn. Please reach if there is anything we need to do to better address these issues. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am currently have pest and termite coverage with Turner Pest Control. I wants to down grade my service and go only to termite coverage. However no one will help me or call me back. I am run around on the phone and told a supervisor will call me to make the change and that never happens. I send emails and no one responds. It is maddening. It seems like that are all too eager to sign up new customers up but not help existing ones because it means loss of business.

  

  Business response

  08/16/2024

  Good Afternoon,
  I hope this message finds you well.
  I would like to extend my sincerest apologies for any miscommunication that may have occurred regarding the downgrade process. We have been informed that our management team has successfully contacted you and resent the necessary paperwork to facilitate this process.
  Please accept our apologies once again for any inconvenience this situation may have caused. Should you require any further assistance or have additional questions, please do not hesitate to reach out to us. We are here to support you and ensure that your needs are promptly addressed.
  Thank you for your understanding and patience.

  Customer response

  08/19/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Regards,

  *********************************

   

• Initial Complaint

  05/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  - 3/15 Contract Turner Pest Control for lawn fertilization $55/month and pest control $35/month. Service was to be charged monthly auto debit, but they will come bi-monthly, except at beginning lawn fertilization will come monthly since lawn had some patches. All included in set price as explained by salesman. No long term contract, could cancel anytime.- 3/19 lawn fertilization completed and charged $55.- 3/29 pest control was scheduled, but never showed up, was not charged.- 4/19 both services $55 & $35 charged via auto debit. Pest control hasn't even show up. Called Turner to ask why charge for service that has never been completed and they agreed to send a guy out for pest control. The extra complimentary monthly visit for fertilization has not been done either, so they were going to send a guy for that too.- 4/24 fertilization guy came and sprayed weeds only.- 4/26 pest control guy came for first time.- 4/30 was charged for pest control again. This was the one and only visit and the service has just been debited on 4/19. Sent an email to Turner about it and never got response.- 5/6 Called for refund of $35 since service was just started and they have charged twice. The rep said a refund will be issued. Also wanted to cancel both services. I was told the service will be cancelled but will have to speak with supervisor/salesman to confirm cancellation. A few minutes later I spoke with him and the services were going to be cancelled. I requested an email stating services are cancelled and he said he was going to call the office to have them send that email.- On 5/18 I haven't received an email from Turner and haven't seen the $35 refund, so I called to confirm cancellation. Now I'm told that I have to pay a remaining balance of $70 for pest control since it was $140 for the service split in 4 months. I was never told of this. The guy came once so even if it was that way I would only owe half, which is what I already paid. Stop debits and credit $70.

  

  Business response

  06/05/2024

  Hello ******, 

  We apologize for the frustration and inconvenience you've experienced with our services. Your feedback is appreciated and we take your concerns seriously. After speaking with our internal team, we have issued a refund for $105 as well as waived a $70 balance on your account. 

  We understand your decision not to continue with our services,and we respect your choice. However, should you reconsider or have any further concerns, please don't hesitate to contact us. Thank you for bringing this matter to our attention, and we wish you the best with your pest control needs.

  Turner Pest Control

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with Turner Pest control and they are billing me monthly but are not giving the service. They canceled my appointment today and said they cant reschedule for service because they dont have anything available meanwhile they are still billing me for service not providing. There are similar complaints about this company online. Im still having problems with spiders, silverfish, and roaches which they promised additional visits as needed but cant provide..

  

  Business response

  05/20/2024

  Hello ****************,

  Upon reviewing your account with our team, I noticed that a follow-up appointment took place on May 9th. We sincerely apologize for the initial cancellation. If you need anything further, please do not hesitate to reach out.

  Thank you,

  Turner Pest Control

   

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Turner Pest Control has a shady salesman! I called back in 08/2023 for pest control services. I was made to believe that I was signing up for a monthly service of $50.00 monthly that could be canceled at anytime. I was not informed that I was signing up for a 12-month CONTRACT where the service was actually $200.00 per treatment. I did not even realize that I was being billed until the exterminator showed up at my door indicting she was there to perform services. The contract was signed via docusign on my cellphone, the font was small and I clearly did not see all the extras. I take full responsibility. My biggest issue with Turner Pest Control is after I became aware and canceled the contract after the discovery they still insisted that I pay, instead of both parties taking a loss. #badbusinesspractices

  

  Business response

  04/29/2024

  Hello ***** - We are sorry to hear about your recent experience and apologize for the inconvenience this has caused. Our goal is to provide excellent service, so were disappointed we didnt meet your expectations. After speaking with our internal team, we have issued you a refund of $339. Our Finance team reached out to you last week to let you know the breakdown of the refund. 

  $100 on the card ending in 7750

  $50 on the card ending 2178

  The remainder of the refund, $189,  will be issued via check. 

  We wish you the best moving forward. 

  Turner Pest Control

• Initial Complaint

  03/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  DEMANDING FULL REFUND ON BOTH BILLED SERVICE INVOICES. ON 3/1/2024 TURNER BILLED OUR CREDIT CARD WITHOUT CONSENTING WITH US AFTER BEING DISPLEASED WITH THEIR LACK OF ABILITY TO RESOLVE OUR PEST CONTROL ISSUES AT ALL IN THE 3 PREVIOUS MONTHS. SUPERVISOR CAME OUT *********************, UNABLE TO RESOLVE RODENT ISSUES OR COCKROACH ISSUE AFTER BEING INVOICED $95.00 AND $252 FOR 3 MONTHS OF SERVICE DESPITE IMPLEMENTATION OF EVERYTHING THEY RECOMMENDED. WE ARE DEMANDING A REFUND OF ALL BILLED SERVICE FEES AND ARE DENYING THE CHARGES ON OUR CREDIT CARD AT THIS TIME. AS I AM FILING THIS COMPLAINT ********'S SUPERVISOR AUTHORIZED A REFUND OF ONE OF THE CHARGES $252.00 ONLY WE ARE NOW REQUESTING A REFUND FOR THE SERVICE CHARGES OF $347.00 FROM NOVEMBER WE WILL MONITOR OUR CREDIT CARD ACCOUNT TO ENSURE WE REFUNDED FOR MARCH'S INVOICE.************* HAS BEEN EVASIVE AT BEST. LAST WEEK HE WAS INFORMED WE DID NOT PLAN TO CONTINUE WITH TURNER AND WERE REQUESTING A FULL REFUND. WHEN A COMPANY PREFORMS SERVICE IT IS EXPECTED BY THE CUSTOMER AND PER THE CONTRACT THAT THE RETAINED AND PAID FOR SERVICE WILL RESOLVE THE CUSTOMERS PEST CONTROL ISSUES OR AT A MINIMUM CONTROL THEM. THIS WAS NOT THE **** FOR THE PAST 4 MONTHS WE HAVE PAID FOR AND INSTALLED HUNDREDS OF DOLLARS IN FACT OVER $ 700 DOLLARS IN MATERIAL FOR RODENT ABATEMENT PURPOSES AND COCKROACH ABATEMENT THAT IS MATERIAL COST ALONE!!!!! NOT LABOR TO BLOCK RATS CHEWING THROUGH OUR LANAI SCREEN. WE ARE NOT HAPPY WITH THE SERVICE IS THE BOTTOM LINE WE CONTINUE TO HAVE TO KILL ALIVE AND PICK UP DEAD LARGE COCKROACHES, ONLY TO BE BILLED WITHOUT OUR CONSENT AND TO HAVE LACK LUSTER CUSTOMER SERVICE . WE ARE REQUESTING A FULL REFUND OF $347.00 AND WE WILL BE GOING WITH ALTERNATE PEST CONTROL COMPANY BASED ON THIS COMPANY'S PERFORMANCE OR LACK THEROF. CREDIT CARD COMPANY WILL BE NOTIFIED THIS EVENING FOR THE REMAINDER OF THE REFUND WE ARE REQUESTING OF $347.00 UNLESS TURNER PEST CONTROL COMPLETES THIS AS IT IS THE CORRECT THING TO DO. THXS BBB

  

  Business response

  03/26/2024

  ****************, 

  We sincerely apologize for the frustration and inconvenience caused by the recent issues with our service. Your feedback is incredibly valuable to us. Upon review of your account, a refund has been issued in the amount of $603. 

  Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to address and rectify the situation.

  THakn you, 

  Turner Pest Control

• Initial Complaint

  12/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Have had this annual pest control treatment for several years. They came out to do treatment then sent me an invoice for over $100 more. They said they would drop $50 off and that is not acceptable. They have since called to remove the system.

  

  Business response

  12/15/2023

  ******************, 

  We apologize for the inconvenience you have experienced with our service price increase notifications. Our management team has reviewed your account and would like to redact the price increase this year. If you would like to return as a Turner customer, I will have our management contact you and set up the services.  Thank you. 

• Initial Complaint

  11/27/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 11/18/23, we contracted Turner Pest Contrl to have rats removed from our property. The date was set to install the traps on 11/22/23 but the person who showed never even knew we had a rat problem and informed my wife that he was only the regular pest control person and that rats and larger animals were handled by another department.I was a way so am just now dealing with this. I've written to request a full refund for services NOT rendered as agreed upon. Being self employed and very busy with other things, too, within the community, I have no time for such incompetence.We are very disappointed and while I'm sure the company will refund us, if they don't I will charge back and inform my legal counsel on retainer that we didn't receive the service as promised. Naturally we had to do something else, since they were clueless when they arrived that there was even a rat problem, nor did we recieve any call to see about re-scheduling, etc.I was away assisting my elderly parents in Virginia and thought I could count on Turner Pest Control to resolve this but obviously not.

  

  Business response

  12/01/2023

  ****************, 

  We are sorry to hear about your recent experience and apologize for the inconvenience this has caused. We strive to provide the highest quality service and understand how frustrating it can be when the proper technician doesn't show up as communicated to you. In reviewing your account and confirming with ****************, I can see the refund was processed back to your credit card. This could take a couple of business days to show up on your end. If you need any further assistance, please contact our office and we will be happy to assist. 

  Sincerely, 

  The Turner Team

  Customer response

  12/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  To their credit, they caught their own error and called to apologize before they saw the refund request but we received a full refund for services not rendered.  As a business owner I frequently tell people "All business rises or falls based on communication or a lack thereof."

  Regards,

  ***************************

   

• Initial Complaint

  10/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In the short amount of time I've had Turner Pest Control it's been problem after problem. My grass wasn't being properly maintained and due to their negligence they let my grass die in many areas throughout my front and backyard. They installed grass plugs on 8/11/23 that looked half dead and never grew. Then on 10/09/23 sod pieces were put down. The sod looks like a real mess (an eyesore). The dead grass should have been dug out then soil put down and then the sod put down, but that wasn't done. Whomever put the sod pieces down didn't cut it right and threw it down on the ground and didn't put the pieces neatly together. Also, the sod is sitting way higher than my St. Augustine grass. It's not even level at all and I tripped over it. I have to pay someone to come out and fix it the right way and I shouldn't have to pay for it. Turner Pest Control should pay for it because their person is the one that installed the sod and didn't do it properly. I have repeatedly called the **************** numerous times, spoke to the Supervisor ********************* and the Regional Manager ************************* about how bad my grass looks and that I wanted something done about it. I told them that if this kind of service continued that I would terminate them and I did terminate them. I took pictures of my grass before and after. Their **************** is terrible. I would like for the new sod to be installed the right way and Turner Pest Control to pay for it since they killed my grass. My grass was beautiful before I hired them. I want future customers to know about this company. I won't recommend them to anyone. I most likely will have to retain an attorney to sue ********************* This is the worst company that I have ever dealt with. I want this problem corrected immediately.

  

  Business response

  10/26/2023

  Hello **************, 

  We are sorry to hear about your experience and apologize for the inconvenience this has caused. Reviewing your account, we have attempted to replace the sod twice, once with plugs and a second with full sod patches. There are many reasons a lawn can be stressed, and we have acted in good faith to replace the lawn twice. Our branch manager was in communication with you to make sure that after our team laid the sod, we would make sure the service was up to par; however, you terminated the contract with Turner Pest Control, so we will not be able to continue to service or replace the sod for a third time. 

  Turner Pest Control strives to provide reliable services to all our customers and is working with our team to ensure we hold ourselves to the highest standard in customer service.

  Thank you.

  Customer response

  10/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20740830

  I am rejecting this response because: I was very patient with Turner Pest Control up until the sod issue and the last straw for me was the way Turner Pest Control threw the sod down on the ground and on top of good grass instead of cutting the sod pieces neatly and putting the sod pieces down neatly and that's why I terminated services with Turner Pest Control. The unprofessional way that they threw the grass down was such an eyesore it looked terrible and not acceptable to me. If they cannot take pride in my property and put down the sod the right way and take pride in their work then why would I continue to keep doing business with Turner Pest Control? Turner Pest Control should pay the $260 that I paid someone else to fix the sod the right way. The sod wasn't going to survive with the way they threw it down and it did end up dying so, I had to buy more sod pieces and I paid $200 for that as well. Turner Pest Control should have to pay for this as well because if they installed the sod the right way from the beginning the grass would have lived and I wouldn't have had to replace the sod. So, I would like my $260 back and the $200 back as well.

  Regards,

  *********************

  

  Business response

  11/03/2023

  **************, 

  As previously mentioned, we replaced the sod twice, and were going to monitor the sod that was put down but were terminated before we were able to monitor. The contract you signed did not include sod replacement, but additional retreats only. We apologize for not meeting your expectations but will not be replacing the sod a third time or reimbursing any additional fees. 

  Thank you, 

  Turner Pest Control

• Initial Complaint

  09/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Cancel lawn service for ***** ****** ******** ***** in August 2023. I was charged again on September 2023, I spoke with Billing 3 times and was advised will receive refund. I have not received refund as of today.

  

  Business response

  10/11/2023

  Hello *** ******, 

  I have communicated with our Billing department and confirmed that a refund was processed to your account on September 29, 2023. Please let us know if you have not received this refund yet. 

  Thank you, 

  Turner Pest Control.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩