ComplaintsforAll State Septic Inc

• Initial Complaint

  05/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Hired to replace septic tank system. Every single day he would say he was coming to do the job and then cancel a couple of hours later. Had a different excuse everytime. This went on for 2 weeks. Then he came and started working, broke my electrical wiring to my shed after I told him exactly where it was, his pump trailer shot oil all over the side of my house. He broke my water line 2 hours into the job and then said he would be back in an hour to fix it. Left and then didn't come back that day. Had to hire someone else to fix my water line. Then as he was leaving the next day, he backed his truck into the housing for my water pump. After another week of him lying everyday saying he was coming to finish the job, i had to call and threaten to have his stuff removed from my yard until he finally showed up. Finished the job last week but left garbage from the previous septic tank all over my yard. Had to hire a junk removal company to come clean it up because he never came back to clean it. 1 week after him finishing the job, the septic started flooding raw sewage into my yard. I called ***** and all he had to say was that he'll be by tomorrow to take a look. Since it was an emergency and flooding our yard, we couldn't wait until tomorrow. We hired another septic company who came out noticed that All State Septic used the wrong fitting and didn't even put any pvc glue on it so my tank was emptying into the yard instead of my drain field. They also noticed he never wired up the high float which is supposed to sound an alarm when the tank is backed up. Worst experience of my life.

  Business response

  07/25/2023

  We only do septic, not electric, or landscape. He's has a one year warranty on the system. Over all we did a great job. Apparently the system is working because he hasn't called. We will stand behind our warranty. 

  Customer response

  07/25/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

   Complaint: 20113644

  I am rejecting this response because: 

  
  When my yard was flooding with raw sewage after they completed the job, he refused tk come out so being that it was an emergency, I had to hire another company that came out and found that ALL STATE SEPTIC didn't even properly secure the pipes going to the drain field which is why they fell apart and flooded my yard. This is a screenshot of the owner telling me that my warranty is voided since I called another company after he refused to come out. 

   

  Meanwhile, his response to the BBB complaint says he will honor the warranty. He's just saying that. Also, the only reason I haven't called him since he left is not because they did a decent job, its because he's refused to come out when I have called him and I had to pay thousands of dollars to get everything fixed that he didn't do correctly.

   

  **** *******

  ************

  Regards,

  **** *******

• Initial Complaint

  02/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were seeking a new Septic service from Allstate Septic in early November along with other companies for our property at **** ******* **** *** ***** . Allstate Septic provided us an estimate of $16,000 and after getting other estimates we decided Allstate was the best estimate along with having talked with them for additional services in the future. This service needed to buy a Septic tank so we typically provide 1/2 of amount to start new Septic. On November 8th 2022 I met owner and met him and provided him a check for $8000 at Jacksonville fairground with the expectation he would begin as soon as he received the new tank. From that point we (my daughter and I) were in Communication with him for now 3 months with comments to delay starting for different reasons. We ar needing the new Septic service as our house is needing it to move forward. We either want the new Septic tank and drain field completed or our $8000 money back. The company has stopped responding to us so this needs to be reported. We will look into additional legal actions as well to get our money back. This can be resolved just by doing the right thing.

  Business response

  03/09/2023

  I never could pull it up

   And I responded that were doing the job. The new construction permit is 18 months to do the job.

  
  

• Initial Complaint

  10/03/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I sighed the contract with ***** ** ****** ***** ******** on 7/1/22. He is the owner for the company, All State Septic Inc. I gave him half of the money stated to complete the job ($7,000.00) on 7/14/22. He said he would complete the job in 2 to 3 weeks. He brought his digger truck on 8/24/22 and left it parked in my front yar** At this point, I would like him to return the down payment and pick up his truck.

  Business response

  10/03/2022

  I talk with ***** ***** today and explained to her that we are waiting for the Department of Health to issue a new permit so we can start the job. She is the one that wanted it to put in the backyar** It was permitted for the Front yar** Weve had to change the permit for her. it's the DOH that is taking so long not us. 

• Initial Complaint

  04/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In October 2021 I hired All State Septic to install a complete $15,000 septic system. They didn't glue the pipes between the house and the septic tank and they leaked sewage underground and are now allowing tree roots to grow into the separated pipes. They now tell me that it is not their problem because they are not plumbers or tree guys. Their poor workmanship is causing a failure of my system. I will now have to hire a plumber to dig up my yard and fix the unglued pipes.

  Business response

  06/15/2022

  Pursuant To Florida Statute 64-6E All State Septic Inc is only responsible from the front of the tank to the end of the drain field. All inspections have passed the regulations in the Florida Statute mentioned. We also voided ** ******* Warranty due to the fact that his dogs dug holes by his tanks and in the top of his new drain field system that we installed. We do not glue low pressure lines if we do hook up the inlet pipe as a courtesy because that is considered plumbing. If ** ******* has roots in his pipe he needs to call a tree specialist and have the tree removed. It is not OUR responsibility to remove his tree. 

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