1,293 Customer Reviews
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Review from Matt M
1 star11/20/2024
The worst customer service. They just stop chatting in their chat service. Nothing on their website says anything about items back ordered and will have major delays. ****************
Fanatics, Inc. Response
11/21/2024
Good evening, ****. We are truly sorry for your experience. We have reached out via email to provide additional details regarding the order. We look forward to speaking with you. Thank you so much, ******.Review from Beverly W
1 star11/20/2024
Ordered a long sleeve Auburn shirt on October 27. Item was sent to wrong address. Chat with agent multiple times. No result. Ask for refund. No results.Fanatics, Inc. Response
11/21/2024
Oh no, *******. This is unacceptable. I have reached out via email to assist with this issue. I look forward to making this right. Thank you, ******.Review from La L
1 star11/19/2024
I purchased the ****************************** case however its poor quality . The top of the case has fallen off and the clip doesnt work.i contacted customer service however they couldnt provide a resolution.Fanatics, Inc. Response
11/21/2024
Hello La Law, I am sorry to hear that you are not happy with the quality of your South Carolina Gamecocks Debossed Silicone AirPods Case Cover, and I appreciate you bringing it to my attention. I am happy to help. I have reviewed your order and sent you an email to the email address that was on the order. We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, ***Fanatics, Inc. Response
11/21/2024
Hello La Law, Thank you for taking time out of your busy day to answer my phone call to discuss the issue with your Silicone AirPods Case Cover. You are welcome, and it has been my pleasure to assist you. I do apologize for any inconvenience this may have caused you. This is not the experience we want for our Fans; I am happy to help. I have issued you a full refund for your AirPods case, and there is no reason for you to return it back to us. I have also provided with you a coupon code as well. If you feel like I have addressed your concerns regarding your issue with your order, if possible, would you be willing to update your review? We apologize again for the inconvenience and we hope to hear from you soon. Sincerely, ***Review from Joe N
1 star11/17/2024
Return policy is garbage. The company thinks it's ok to tell me how to spend my money. I'll never shop with them again.Fanatics, Inc. Response
11/20/2024
Hello ***, Thank you for sharing your feedback. Im truly sorry to hear that our return policy did not meet your expectations. We understand how important it is for our customers to feel satisfied with their purchases, and we regret that this situation caused frustration. Im reaching out to you directly to assist further and ensure we address your concerns. If theres anything specific I can help with, please dont hesitate to let me know. Thank you again for your feedback, and I look forward to resolving this for you. Warm Regards, *****Review from Sheryl D
1 star11/12/2024
I would give this company ZERO stars. I ordered on Oct 22, 2024. I have not received my order until now (Nov *******). They claimed to send a replacement which also never came and tracking never moved (for both order). I asked to cancel my order but they did not want to, asked me to wait until 11/12/24. I contacted them And they are now telling me they cannot cancel, they can only do a ticket the issue so it can get cancel. Such BS and waste of my time!!Fanatics, Inc. Response
11/13/2024
Hello ******,
Thank you for providing your feedback, and I apologize for the issues regarding your experience. I have reviewed the order details, and I can confirm our team has reached out to provide further assistance to ensure we make this right. If there is anything else our team can review for you, please do not hesitate to reach back out.Review from Shawn S
1 star11/10/2024
Ordered a mens Vikings shirt for my husband for Xmas . I do this every yr with this company . I orders it end of Oct . I was home sick Nov 4and 5 I went out both days to get my mail . My email said it was sent to me in the 5th . My husband works from home also . We have the same mall main and *** / fed ex drivers. I went up to all of them that week and asked there was no package . This is not ok . Now the shirt. Is out of stock in the purple version . I called asked them for a refund and an email so I can see it / I dont trust them and they have lost a customer. Never sent a email with showing how much my refund is . Trying calling for the 3rd time was on hold for another 22 min asking to talk to a supervisor. They are busy they said . I hung up . This is poor service and not trust worthy .Fanatics, Inc. Response
11/18/2024
Hello *****. We appreciate your feedback and apologize that your order was not been received. We have reviewed your order and sent you an email. We apologize once more for the inconvenience and look forward to hearing from you.Review from Seth R
1 star11/10/2024
Worst customer service experience. Ordered a product that was never delivered, despite being marked delivered. Have no been able to get into contact with anyone to help me. *** told me to get fanatics to contact them to initiate a process. Do not waste your money hereFanatics, Inc. Response
11/18/2024
Hello ****. We are truly sorry to hear that your experience was not up to standards. We have reviewed your order and emailed you directly to assist you further with this matter. We apologize again for the inconvenience and hope to hear from you soon.Review from Jay A
1 star11/07/2024
if i could give less stars i would ! DON'T EVER WASTE YOUR MONEY ON NEXT DAY SHIPPING . I ORDERED MULTIPILE ITEMS AND WAS NEEDING THEM QUICK FOR A GAME , THEY OFFER NEXT DAY SHIPPING AT AN ADDITIONAL COST AND THAT WAS NO PROBLEM . BUT WHEN THEY SEND YOU AN EMAIL SAYING YOUR ORDER HAS SHIPPED AND THE NEXT DAY YOU CHECK TRACKING AND SEE THE SHIPPING COMPANY DON'T EVEN HAVE YOUR PACKAGE YET ! FINALLY GOT IN TOUCH WITH CUSTOMER SERVICE ,WHAT A JOKE , THEY SAID GIVE IT TILL NOVEMBER 10th AND YOU SHOULD HAVE IT ,BUT YOU OREDERED ON NOVEMBER 6th AND PAID FOR NEXT DAY SHIPPING !!!!!!! LOL THIS COMPANY IS A JOKE !!!Fanatics, Inc. Response
11/22/2024
Hello ****, We appreciate you taking the time out of your hectic day to tell us about your negative experience with us and for answering my call so we could talk about the problem with your order. My deepest apologies that your order was delivered late. This is not the experience we want for our Fans; I am happy to help. I have refunded your shipping fee, and we ask that you please allow 27 business days for the refund to be posted back to the original form of payment that was used at checkout. If you feel like I have addressed your concerns regarding your issue with your order, if possible, would you be willing to update your review? We apologize again for the inconvenience, and we hope to hear from you soon. Sincerely, ***Review from Carrie M
1 star11/04/2024
I would give them less than a star. I ordered a ************* sweatshirt for $104.74. It was a speciality sweatshirt so I understood there was a waiting period until it shipped. I ordered it on 9/23. It was supposed to ship out 10/25. I waited until 10/27 and started asking where the shipment was. I was given multiple excuses that it was going through a quality check. Ive chatted and called numerous times. I was told twice that a ticket was put through to get a refund. When I called back after a week of not receiving a refund I was told there was nothing they could do but wait for the shipment to arrive. I was also told twice by two other people that my refund will be processed in 48 to 72 hours. Its been over two weeks. Im on the phone with them now and they are claiming itll be another 48 to 72 hours. I just want a refund. I purchased something that they did not deliver on. They should honor my refund.Fanatics, Inc. Response
11/18/2024
Good evening, ******. We are truly sorry for the delay. We have reached out via email with additional details. Thank you for your patience, ******.Review from Tim K
1 star11/04/2024
ordered 4 items received 3 was told the 4th item they cancelled and it was no longer available at the time but they have yet to send me my refund on the 4th item and its been 2 months. I have called them multiple times and they keep saying they are working on itFanatics, Inc. Response
11/09/2024
Hello ***, I am terribly sorry that your refund has not been received. I appreciate this opportunity to help. I have reached out to our finance department, who confirmed that the refund for the cancelled item was issued on October 24, 2024, to the payment method used to place the order. Please be mindful that refund time frames do vary and can take ********************************************************** your account. For additional information, please contact your bank or financial institution. If there is anything else I can look into or assist with, please dont hesitate to ask. Sincerely, ********
Customer Review Rating
3.05/5stars
Average of 1,293 Customer Reviews
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