ComplaintsforNB Auto Parts, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
i paid 1285.00 for a transmission. it's not working . they refused to send me a other one and they refused to honor my warranty it says I have 90 days to return it now my truck is stuck at aamco .... i got screenshots of the paperwork but I can't upload itBusiness response
06/30/2022
Hi *****,
I will explain the scenario. The customer ordered the part on 08th feb 2022. The same was shipped to the customer and delivered on 15th Feb
2022 .The customer called stating the Engine was bad on 30th May 2022 we informed the customer that before making the payment you were told about the warranty and is mentioned in the Paypal invoice as well so that customer can read the invoice before making the payment.It was clearly mentioned in the invoice that warranty is for 30 days and we were approached after more than 90 days.Secondly, attaching the invoice to prove the warranty offered to customer was of 30 days not 90 days but in any which ways warranty was over.
No Replacement or refund can be provided as the Warranty period was 30 days from the date of delivery which end on the 18th Of March 2022.
Attached is the Invoice which shows the warranty.
Thanks,
****
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
1905 Promenade Way Apt 2331
Jacksonville, FL 32207-3663
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.