ComplaintsforCapital Property Improvements Llc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
May 11 2022 we paid half of the quote $2,325.00 for Pavers installation within 2 to 3 weeks. Then we called because there was no sign of them, and the owner ************************* responded that it was a misunderstanding and ******** was supposed to say that the job will be done 4 to 6 weeks. I have all communication of texts, check of the money already paid for the past 7 months. ************** always says having issues of order of installation that we were #7 and back and forth with same story. Last month he finally responded to my last text saying that he had the pavers, the problem was he lost his crew but he was back getting on track. I told him all I wanted is my pavers to go ahead and give me an installation date, then he disappeared again. Please need help, my next step that I've been trying to avoid is through legal ways. Please help I just want my money back at this point.Initial Complaint
10/03/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I contacted Capital Property Improvements LLC via ******** to help me with installing pavers on my property. A lady named Franzuas R**** came to my property to do an estimate. The total amount of the job was going to be $6,300. They requested 1/2 of the money ($3,150) to get the paver order started. Mr. Roberto L**** sent us an email with the receipt #****. The transaction was done on 06/16/22 and they stated that the paver installation will take place the beginning of August 2022. It is now the beginning of October and no one has contacted me. I have left several messages on the number listed for them 407-655-6679. I also contacted them via ******** and Instagram. I got a response on Instagram that my installation was going to take place last month but no one ever came to my property. ******** account - Capital Property Improvements Instagram account -******************Business response
01/11/2023
Business Response /* (1000, 16, 2022/11/09) */ More info. Will be responding personally to client Consumer Response /* (3000, 18, 2022/11/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not satisfied with the response of the business stating that they will contact me privately or directly. It has been 5 months since I requested their services and I have yet to receive a response to my numerous messages and voicemails. I would like a refund of the deposit I put down of $3,150. The job was never started and no one has contacted me to tell me what occurred as I was told the job will be completed the beginning of August 2022. The resolution I request is a full refund of the money I put down. Thank you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.