ComplaintsforEXP Realty LLC

• Initial Complaint

  01/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  To: Better Business Bureau ********* Complaint: against Dino S******, Realtor ******** Banker, Roman O**** S*******, seller *** ******* **, Chris F****, Realtor EXP Realty, ****** ******** Crestview, Fl, ******* **** *****, Crestview, Fl On December 11, 2022 a contract to purchase home and property at *** ******* **, Crestview, Fl was initiated. Seller being Roman O**** S****** and Purchaser ******* * ****. A $2000 earnest money deposit was given to ******* **** ***** before December 16,2022. Closing of accepted contract was set for December 30, 2022. As inspections unfolded and as closing approached Mr **** consistently informed Chris F**** and Dino S******* that removing or blocking a street light located between *** & *** ******* was a deal killer if it could not be blocked or removed. The street light lit up the entire yard and went thru the front and south side windows and remaining at full exposure would deny me of both privacy and the ability to star gaze or watch meteors - which was a primary reason for purchasing. Chris F**** called ****** ******** who assured him that blocking or removing street light could be accommodated and at some point said the billing for said light went thru the *** ******* Address. ****** ******** told ******* **** the light was billed thru *** *******. This was reiterated by ****** customer service on Dec 28 to Mr **** who stated he wished service at *** ******* put in his name effective Dec 30. Mr **** then stated he would sign electric agreement on Dec 29 at ****** office a* **** ***** ***** ********** **. Mr **** arrived at ****** office appx 130pm on Dec 29. Mr **** asked for service at *** ******* to have the light removed. It was billed at $5 per month. At this point the in person ****** Rep ended up on phone with the ****** Rep far away. The far away Rep stated she had goofed up and the light belonged to *** ******* Dr and I'd have to talk the owner there into agreeing to block or remove light. I can supply both ****** Reps names if needed. I then called Betty, who is head of ****** Lighting Division. I informed her that Realtor Chris F**** had been assured said light could definitely be blocked or removed. She said we were all misled. ****** ******** is my #1 complaint in this procedure as by law, in most communities, any property owner can get streetlights blocked or sh****ed to protect their property from excessive light disturbing their peace and ability to sleep from all the light. At this point its appx 3pm Dec 29 and Mr **** arrives at *** ******* Dr and politely asks the owner if they will sign off to have the street light blocked, sh****ed or removed. Mr **** explained he was buying home next door and needed this done in order to close. The owner at *** ******* refused to allow anything. At this precise point, I call Stacy at ******* **** ***** to delay closing past Dec 30 in order to rectify the light situation as it was a deal killer as both realtors knew. Stacy told me to make sure both realtors knew and followed my instructions. I then called Chris F**** as were planning a walk thru before closing and as part of said walk thru rectifying the street light became an impossible scenario. Chris again assured me he had been told by ****** that light sh****ing blocking was always allowed if needed. The entire purchase was then cancelled, where Mr ****s intent was to rectify light and close later. Stacy at ******* ***** said nothing when I asked to delay closing, but apparently delaying closing voids the contract. I have no idea on that but nobody informed me of that - not either Realtor nor ******* *****. Mr **** at some point then e-signed a request to have the $2000 deposit returned to him as deal was null and void. Seller not only refused to sign, but demanded the deposit go to them per contract. Mr **** demands deposit because it is his money and the one deal killer that was stated multiple times in this transaction became reality. Mr **** also feels either Realtor could have approached the owner at *** ******* personally and got her to agree to a light sh****. Neither Realtor tried. Mr **** was then ready to make a new contract to purchase as this was his dream home except the street light. Before said offer could become reality, the document requesting seller get Mr ****s deposit was received. Mr **** considers this theft of funds and was infuriated and any new offer was off the table. Mr **** went to ******* ***** morning of Dec 30 and met with Stacy to review proceedings and ask for his deposit. Stacy not only said I couldn't have, but pointed to a pile of escrowed deposit money over many years that ******* ***** was in possession of that could never be distributed to anybody because buyer and seller could not agree. From my understanding though, after 7 years the Title company can take possession of any deposit money that was never delegated to either party. ******* ***** is thereby able to steal peoples escrow legally over a period of many years. ******* ***** is committing fraud. What is at stake is Mr ****'s $2000 deposit that should be returned to him as the problem that happened when he started his walk thru could not be rectified. ****** ******** should be sued for misinformation that can be proven by 2 of their Customer Service Reps. ****** needs to be forced to accommodate all their customers lighting needs - not just the needs of those wanting street lights. They are discriminating against customers who would like Light Privacy. Mr ****s resolution to the $2000 is to let the seller have $900 while Mr **** gets the other $1100. Mr **** does not feel this is fair to him in any way, shape or form -but life isn't fair. Requesting the seller to accept this offer no later than Jan 10 , 2023 so all parties can avoid letting lawyers have any part of anybody's money. Sincerely, ******* * **** 1/1/2023

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