Customer ReviewsforHonda of Lake City

They sold me a broken car that was a death trap. Transmission needed to be replaced. They have been "working" on the car for about 3 weeks. Haven't heard anything from them. I called and had 2 people tell me different things about when they got the transmission in and when they were starting to "work" on it. Basically there waiting 30 days to tell me I'm screwed and I have to pay on a car that doesn't work. I asked multiple times to cancel it under buyers remorse and they said "we cant". The bank also said they can't cancel a loan and I'd have to talk to the dealership to cancel it, but the dealership won't let me. So now I have to pay monthly for a car I haven't even drove, and I'm out the down payment I put on it. They are some scummy business people there. Avoid at all costs!! I had the car for 2 days out of the 30 and there just straight f-ing me over.

I bought a car 10/5/24 I posted out a few problems with it as it is a used vehicle, I was told by multiple employees that those issues WOULD BE FIXED, Now Ive been hassled all week about getting these things fixed. Business cannot lie to promote the sale of their vehicles, its illegal. Theft by deception.

I wish I could give them 0 stars. Sold me a faulty truck. Refused to fix. Im in the process of getting an attorney now.

One star is being generous. The absolute worst dealership. They have no qualms about selling a used car with known problems and then telling you its your problem. in 2 months since purchase, the car has been in their service center over 5 weeks, and they finally said we cant help you anymore, take it to another dealer. Before buying from this dealership, check the reviews and Better Business Bureau complaints. Find a reputable dealership.

I bought a used ***** Silverado 1500 4x4 on 11/22/23. I love my truck. The buying process was extremely simple and easy. The sales rep even reminded me to test the 4x4 during the test drive to make sure there weren't any issues with it (I've taken it offroad a few times it works great.) During the test drive I noticed the fuel take was on empty but I didnt say anything. After I did all the paperwork and they pulled the truck around, it had been completely detailed and they filled the fuel tank. 10/10 experience.

Terrible experience. IT is completely evident that they could care less about their customers.

Worst service department in town. They had my vehicle for over a week without doing a thing to it. They also incorrectly diagnosed a problem charging me $125 to tell me my ac only needed freon. It sat there so long without being touched and with no communication from them that I just gave up, gave them the $125 for nothing and took the vehicle to another mechanic. With me standing next to him he popped the hood and immediately saw where the freon was very obviously leaking from. Now I'm doubting that this dealership even looked under the hood before charging me for this diagnosis. There's much more that went wrong here but not enough room to post.

I bought my Jeep on 4/24/23, and have had it in my possession 36hours. It did not receive the full inspection it was supposed to have prior to ** taking delivery, We got home noticed SEVERAL issues that the techs missed: blown drive shaft seal, blown CV Boot with an actual hole in it, electrical ground issues. We took her back, they "ordered the CV boot," but it wasnt actually replaced! They "didnt know about the CV Boot." They were going to pass it off as done! AND they tried to tell ** the grease that was leaking was rubber. It is a potential catastrophic fatal problem if it were to completely give out driving down the highway. My Jeep was sent next door to have the CV boot done, it was "lost" and had to be reordered. CV boot was finally replaced and ready to come home. We knew the negative ground on the battery needed replaced, but they added a nut to make it tighter - the negative terminal is STILL loose. I finally got my Jeep back, now its Mothers Day, my mom, bfs son, and I were in my Jeep heading to the beach. We stopped at ********** got out, got back in and my car wouldnt start. The dealership had to tow my Jeep, and Mothers Day was ruined. No one can answer what happened! They were not able to replicate the problem, drove it around Lake City, and it was good, until I got a call and someone had taken my car home overnight, and now my car is stranded in *****. I want out of this vehicle. The dealership is saying 1) we are going above and beyond and 2) we own it so we are stuck with it. No, they are not going above and beyond, They aren't doing their basic jobs, let alone "above and beyond." And the dealership CAN back out of the sale and put ** in something different so we don't have to keep having issues. 1 month later, and the dealership has put more miles on my car than I have. 3 days out of **************************** my driveway.