ComplaintsforDiversified Underground Services, Inc.
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Complaint Details
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Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/14/2022, Diversified Underground Services was installing **** Fios cables and housing boxes around Long Branch Lane in Oviedo, FL. They drilled my front lawn and broke my sewer line. One of their contractors did the repair but he was not a licensed plumber. He used flimsy plastic tubes with rubber fittings and cap. As shown in ********* the tube he used was much thinner than the original PVC pipe. The cap in********* was soft rubber and not the original hard PVC material like in ********* He installed the rubber couplings incorrectly by forcing them over the female outlet of the tee as shown in ********* He also did not glue the PVC coupling at the bottom joint as shown in *********and ********. There was no indication of purple primer and cement being used. The joint is seating loose and will break again anytime soon. This sewer line is buried right underneath a very old oak tree with massive roots system. The roots will continue to grow and push the connections apart, causing backup and extensive damages to my home. On that day, I repeatedly asked the installer and his supervisor for a licensed plumber but they refused and told me to contact ******************** to open a ticket, who they said is the main contractor for ****. Ivy S**** did not get back to me until 4 days later saying they will not fix it and that I have to wait until there are damages to my home to file a claim. That will be way too late. Both Diversified Underground Services and Ivy S**** are in violation with state law by using unqualified contractor to do the plumbing work then refused to correct it. I need BBB help to have them send a licensed plumber to properly repair my sewer line back to its original condition and materials.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.