Business ProfileforRed Rhino - The Pool Leak Experts

On 8/27/21, Red Rhino Leak Detection (Red Rhino) replaced my cracked pool skimmer (including a leak at the skimmer throat) for $2,395, Order #****** (the First Replacement). After the First Replacement, I traveled but upon my return home realized that the pool had lost about half of its water. A Red Rhino technician later determined that the work from the First Replacement needed to be redone. On 9/16/21, Red Rhino completely redid the skimmer replacement (e.g., again breaking deck tiles) Order #****** (the Second Replacement). Eight months after the Second Replacement, I contacted Red Rhino about pool leakage. Via email on 5/26/22, ****************, a Red Rhino Account Manager, stated: We do not service the ********** area anymore. We would advise you to reach out to your pool service for assistance. On 6/2/22, ****** shared why Red Rhino vacated the state, stating: Starting in 2022, we began focusing on our operations in *******. Given Giglios guidance, I sought other vendors to address my ongoing leaking issues (at incremental costs) and, by 3/8/23, was informed by two (2) pool specialists that I needed to replace the skimmer to fix the leaking issues. In re-reviewing my Red Rhino paperwork from 8/27/21, I now realize that when ****** informed me that Red Rhino vacated ********** and redirected me to seek resolution elsewhere, I was still within the one-year warranty period from the First Replacement (and Second Replacement) (the Dispute). On 3/8/23, I contacted ****** about the Dispute; and, on 3/9/23, ******************, a Red Rhino *********** Manager, offered a cash refund of $2,395 (the Refund), which I received and deposited. On 3/22/23, my bank informed me that the Refund amount was rescinded by JPMC, Red Rhinos banker. In addition, I paid $127.54 to a third-party vendor for the replacement pool deck tiles and pavers used for the First Replacement and Second Replacement. Ill need to repurchase tiles/pavers for future skimmer replacement work.