Complaintsfor360 Building Solutions LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Home repair: signed up on 10/6/21. Project was supposed to be completed before Thanksgiving. Then the date was pushed to 12/16/21. The company demanded taking the drawls, even though that part of the work hasn't been completed. We paid $48,000, and they failed 5 inspection... plumbing twice, electrical twice and framing once. At this point we were extremely uncomfortable with this company's ability to continuing to rebuild our kitchen, laundry room and bath. They ordered the wrong cabinets, the wrong sizes. They also moved a door 8" too far, causing the cabinets on both sides of the door not to fit. We made the decision to separate our relationship, as I didn't want them messing more thing up that I had to fix. My doors were installed with 11 Brad nails! The wall header wasn't attached to the wall and gaps in the framing. They attempted to install a pocket door and was going to attach the shower tile to the pocket door framing. They destroyed our electrical wires in the attic and also destroyed our AC ducting system, which we had to pay another company to repair. Now they will not respond when we call and their reply on emails are "we breached a contract". Well, they were terrible builders and our home was in jeopardy. We could not allow them to continue with the lack of craftsman they were showing. So now we are owned $18,000.00 and they won't respond and reimburse our money for the work they did not even do.Business response
07/26/2022
Consumer Response /* (2000, 17, 2022/04/22) */ **** ***** Thu, Apr 21, 4:45 PM (18 hours ago) to me, ************* ***** This matter has been completely resolved, and we are satisfied with the resolution. Please add this statement to the online Better Business Bureau webpage conspicuously next to the Better Business Bureau complaint. Thank You.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.