Customer ReviewsforPublix Super Markets Corporate Office

I like this store and shop here every week. This review is based on my recent return experience at the ************************************* in ****, **. I bought a pack of yeast a few days ago, and when I got home, I realized it had expired in 2021! I went to customer service today, but the representative kept insisting that the product wasnt from their store. She acted as though I had bought the yeast somewhere else and was trying to return it here. In the end, I got a refund, but she added that they wouldnt issue another refund in the future, as if I were a repeat offender. Unbelievable. I checked the reviews on ****** and found quite a few negative comments about the staff, and it seems like management doesnt care. ***, most of the employees are nice, but some of them just don't care about the customers.

BBB Review ID# ******: ***** ***. We received the above review from the BBB on 10/22/2024. We apologize for any inconvenience Yimin experienced in our store. We forwarded the issues to the Store Manager. His response below was sent to ***** *** via email on 10/31/2024: "*****, My name is ****** ********, Store Manager at the ************************************************. I recently received communication regarding your visit to our store on 10/25. I would like to personally apologize for your frustrations regarding this issue. I have spoken with my team regarding the importance of how we handle refunds. This issue has been addressed and I can assure you that moving forward this should not be an issue. If you have any questions, comments, or concerns, please don't hesitate to reach out to me or Assistant Store Manager ******* ******** and we will be happy to assist you. Again, my sincerest apologies for your experience. Thank you,****** ******** Store Manager Store #**** **************" If Yimin has any further concerns, questions, or other feedback, we hope they will contact their store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Yimin will continue to allow Publix to serve their grocery needs.

We live in ***** zip code and there are 3 Publix within 5 mile distance. No other supermarkets close by. After the ****** Hurricane the prices are so expensive. They are charging $5 a pound for chicken and its worst for beef. Orange juice $7. Eggs $12. We are without electricity and we are forced to go there and have to pay such expensive prices. We are a family of four and it is impossible to keep up with these prices and the monopoly in our area especially after being hit by a storm. So sad

Re: BBB Review #******: ***** Cordova **********. We received the above BBB Review on 10/12/2024. We apologize for any inconvenience Ms. ******* ********** experienced in our store. We forwarded the following information to her via email on 10/24/2024: "We apologize that many items were out of stock during your visit. At Publix, we strive to maintain a sufficient inventory of high-demand items in our stores at all times. Please know that we remain focused on meeting or exceeding the needs of our customers during this difficult time and are doing everything in our power to restock and deliver the products you need to your store as quickly as possible. We also appreciate your feedback regarding our prices. We understand that pricing is an important consideration for our customers, and we are constantly working to ensure that our products and services provide the best possible value. Our team is dedicated to sourcing high-quality items and offering a range of options to meet different budget preferences.Please know that your valued feedback has been documented and shared with the appropriate areas for review. Thank you for being a valued Publix customer."If Ms. ******* ********** has any further concerns, questions, or other feedback, we hope she will contact her store management or Publix directly to allow us the opportunity to resolve the issues. We also hope that Ms. ******* ********** will continue to allow Publix to serve her grocery needs.

**************** Pharmacy at ****** is fantastic. I have been a customer of theirs for many years and have had excellent service. The whole Pharmacy team are professional and extremely helpful. Had my flu and RSV vaccination there today and it was a pleasant experience.Thank you

Re: BBB Review #******: **** *****. We received the above BBB Review on 10/02/2024. We appreciate the praise report that Mr. ***** shared with us. We forwarded the following information to Mr. ***** via email on 10/9/2024: Thank you for contacting the BBB with your praise, we appreciate the time you took to share your compliment. As company owners, we take great pride in serving our communities and providing quality products. Your praise of our Pharmacy Staff at Store 507 means a great deal to us and we appreciate you taking the time out of your schedule to share your experience with us. Please know that a copy of your comments will be shared with their management team to recognize them for providing the signature premier service we pride ourselves on. We appreciate your loyalty to Publix and thank you for allowing us to meet and exceed your expectations!

Today,09/13/2024 I going to Publix in ************************************************,is closed to my home,Im customer for this ********************** for almost 16 years and today have one employee is name Pati have bed attitude for me,I waiting in line for pay my staff and I talk to someone in my phone and this lady putting his finger in his lips and told me to stop talking she said I talk to laugh,this not right she dont have to tall me wasnt I have to do,she have to change anything I have and done,I tall her you supposed taller me Im sore apologies,she very stupid,I tell her you not supposed work to public person you have to going to training to working in this place,better you company take solutions for this lady for no future problems for you company,thank you so much,I hope you company have to tell the manager ******* very nice and professional person to talk to her.

BBB Review ID #******: ***** ** *****. We received the above review from the BBB on 9/14/2024. We apologize for any inconvenience Mr. ** ***** experienced in our store. We forwarded the issues to the Store Manager who provided the response below on 9/17/24: "I spoke with our customer, Mr. ***** ** *****, in regard to his concerns while shopping at our location. I apologized for his experience and I assured him that the situation would be handled appropriately. He was satisfied with the resolution. Thank you,*************************** Store Manager 0637" If Mr. ** ***** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that Mr. ** ***** will accept this resolution and continue to allow Publix to serve his grocery needs.

Don't hire people if they don't like others or they can't help the customers with their needs. I won't be shopping at your LLC or corporation no more. I didn't like to be told be step out line because asking how to change or update my number. I had my three girls with me plus I couldn't still figure it out. So I left with no groceries. We make y'all profits and keep y'all in business.

BBB Review ID #******: ***************************. We received the above review on 9/13/2024. We apologize for any inconvenience **************** experienced in our store. We forwarded the issues to the Store Manager who provided the response below on 9/19/24: "****************, Thank you for reaching out to me regarding your experience at my location recently. I apologize that you had to get out of line and the cashier did not finish the transaction with your purchase. I have addressed this with my **************** Manager so she can retrain her cashiers on how to better handle situations like this. Our Club Pub program is a great way to save money at Publix and we want all customers to be able to take advantage of the savings. The next time you are in the store, one of my **************** staff or managers would be more than happy to help you edit your phone number. Thank you for bringing this to our attention and I look forward to serving you in the future with all of your grocery needs. Thank you,***************************** Store Manager #*** ************" If **************** has any further concerns, questions, or other feedback, we hope she will contact her store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that **************** will accept this resolution and continue to allow Publix to serve her grocery needs.

This company should be ashamed of the price gouging you do for your customers! You charge way more for items I find in other stores. My cigarette brand is $5 dollars more for a pack at your store! A box of ******* redenbachers natural lightly salted popcorn, for a box with 6 bags, is the price of a 12 bag box, at *******. Your prices on everything is just plain robbery! Even an employee told me, that he doesn't know where all the money goes, because you sure don't pay them much! Your stores are the epitome of corporate greed, and padding billionaires pockets! Again shame on you, and I will tell everyone I know, to not shop at your stores.

BBB Review ID #******: *************************. We received the above Review on 9/12/2024. Thank you for your feedback regarding our pricing. We believe that some retailers employ deep-discount pricing to convince customers that the only important factor in deciding where to shop is price. At Publix, we feel that the value that we offer our customers is not simply the price of an individual item but the quality of the entire shopping experience. Our hope is that when you shop with us, you'll find a wide range of high-quality items, fresh perishable products, clean and organized shopping environments, friendly associates with great product knowledge, and easy check-out and carry-out services at competitive prices. We encourage you to shop our weekly ad, extra savings flyer, and digital coupon offers each week, as we have a wide variety of popular items at great prices, including lots of BOGOs that can help create meal solutions and help your family save money. We genuinely appreciate your patronage and are committed to providing you with a positive shopping experience. If you have any further questions, suggestions, or feedback, please don't hesitate to reach out to us directly. We have shared your comments with the appropriate areas for future review.

My name is ***** and I shop occasionally at publix. With in the last 18 plus month's prices have gone up quite significantly in your places of business. Slowly but surely over the last 18 mo months I shop less and less at your establishment. Before Covid19 the price of a loaf of 5 grain bread about 12 to 14 inches long coast about $ 2.29 to #2.49 per loaf. Today the loaf is smaller about 10 inches or so and prices at $ 3.89 that's a $1.40 more which totals a percentage of 64 percent within less than 2 years. That's just 1 example of hundreds, records show a 40 percent increase in profits. If that's not price gouging I don't know what is. I have a large family and many many friends and the majority of them feel the same. I know wedges and cost of goods went up but CORPERATE GREED ??? I don't have enough time that phenomenon... I bet dimes to donuts whe your company lays off its from the bottom to maybe lower management. I will keep doing what I've been doing and spread the word about your company greed...Your Welcome *****

BBB Review ID #******. *****************************. We received the above review on 9/10/2024. We apologize for ************************** disappointment with our pricing and want to thank him for his feedback. We understand that pricing is an important consideration for our customers, and we are constantly working to ensure that our products and services provide the best possible value. Our team is dedicated to sourcing high-quality items and offering a range of options to meet different budget preferences.We also believe that some retailers employ deep-discount pricing on selected items to draw in customers and convince them that the only important factor in deciding where to shop is price. Our hope is that when our customers shop with us, they'll find a wide range of high-quality items, fresh perishable products, clean and organized shopping environments, friendly associates with great product knowledge, and easy check-out and carry-out services at competitive prices. We work diligently to deliver on all these points of differentiation. The size of our 5 Grain Bread has not changed or been reduced, it is still offered at 16 oz. If ********************** would like to provide us with the location(s) where he is finding it in a reduced size, we will be happy to have this addressed. We hope that ********************** will reach out to Publix or the store directly to allow us to address his concerns. We also hope that he allows Publix to continue to serve his shopping needs.

The Publix employees of the ************************************************************, always shootdown the Western Union at 9pm eventhoug the store hours is until 10pm. They just say "The systrm its down" I know they are lying and I spoke with the manager once and tell him Why yoi just put a sign on the wall that says "Ee only do Western Union transaction untill 9pm"Don't understand why they just close the ****** Union system at 9pm withhout any advice

***************************, BBB Review ID #******. We received the above review from the BBB on 9/9/2024. We apologize for any inconvenience ******************** experienced in our store. ******************** also contacted Publix regarding his concerns. We forwarded the issues to the Store Manager who provided the response below: "********************, I hope this email finds you well. I appreciate you taking the time to send feedback on the issue of the Western Union being down by 9 pm. Indeed, we are open until 10 pm. I sincerely apologize for the frustration that you have experienced. I have personally spoken to my team regarding this issue. To my knowledge, my location does not shut down money services early, but I did follow up to ensure this behavior is not allowed at my store. I apologize for the inconvenience we have caused you. If there is anything else I can do to help you, please reach out to me at the number below. Thank you ************************* Store Manager Store 181 ************" If ******************** has any further concerns, questions, or other feedback, we hope he will contact his store management or Publix directly to allow us the opportunity to resolve the issues quickly. We also hope that ******************** will accept this resolution and continue to allow Publix to serve his grocery needs.

Great place to shop! Lots of locations in *************, the stores are roomy, very clean, well lighted and highly organized. Great prices if you buy items that are on sale. Only suggestion I would have is to standardize all stores, so all departments/items are in the same relative locations.

Re: BBB Review #******: *********************. We received the above BBB Review on 8/31/2024. We appreciate the praise report that you shared with us. We try hard to please each of our customers, so it is very rewarding to know that we have satisfied you. Publix realizes that our customers have different needs and desires, and we always try to exceed their expectations. We appreciate your comments because we have long prided ourselves in listening to our customers, providing premier customer service, and offering quality products at fair prices. We are happy to know that you have had wonderful experiences, and your comments have been shared with the appropriate teams.Regarding the location of items in our stores, in an effort to improve customers shopping experiences, we routinely evaluate the design of each Publix location to determine how we may update the layout for easier navigation. If you are having trouble locating a particular item, any of our associates will be able to assist you with finding the product at your store. Please know that your valued feedback is appreciated and will be shared with the appropriate department for further consideration.

Club Publix is a sham. Prices too high & no benefit to having membership

BBB Review ID #******: *************************. We received the above concern from the BBB on 08/22/2024. ****************** has not previously reached out to the Publix Corporate Office with her concerns. We apologize for her disappointment with our Club Publix program, it is never our intent to disappoint or offend our customers. We understand there will always be opportunities to improve. So, we thank ****************** for taking the time to share her thoughts and comments with us. Feedback like hers is always appreciated and will be kept in mind when planning future publications. Regarding her pricing concerns, we constantly monitor our prices and always try to give our customers the best value possible. We position ourselves as customer advocates by challenging cost increases from suppliers and making sure such increases are justified. We have been successful in delaying some cost increases, reducing the amounts of some increases, and working with our suppliers to create more weekly specials, but on occasion, it may become necessary to change prices due to any number of factors. This may be due to an increase or decrease in the cost of goods, a response to competitive activity, or a change in the supply source for an item. Our desire is to always provide the best overall value for our customers by offering competitive prices, a wide range of items, high-quality products, a clean shopping environment, and friendly and knowledgeable associates. Customer feedback is crucial to us as it helps us better understand their needs and concerns. We're grateful for the opportunity to serve ****************** and her family, and we're committed to continuously improving to meet her expectations.