ComplaintsforDiesel Masters LLC
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Complaint Details
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Initial Complaint
05/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Paid company to install new *****, took 6 months. I picked truck up it ran less than 2 weeks (122 miles) and ***** ***** locked up while driving. Had it towed back as it was "under warranty". That was in September 2023, now 8 months later truck is still in peices.Initial Complaint
03/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- BBB unable to locate business
We had truck towed 8-22-23 to body shop where we then ordered parts on 8-25-23 through them and I have receipts for all transactions. They had our truck for 7 months and never got it working we then had it towed almost 3 weeks ago and had to buy a whole new motor and I can provide that receipt as well. They owe us 7200. 1000 in parts 5500 cash for labor and another 500 for labor and 200 to tow from their shop. I have receipts for everything to verify it all.Initial Complaint
03/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Truck has been in shop for over 4 months. They were paid in FULL in CASH and we have yet to get a truck that actually works. They give you the run around and we have loss a ton of work due to not having a 2nd truck for our business. BEWARE of them! Both owners give you the run around and we have caught them in many lies. Pay attention to the current reviews as they were once a good shop but I cant say that now. Bad Business. We ended up towing our truck after sitting at his shop for 7 months and ***** dollars later to another diesel mechanic who just told us they rigged our motor and caused more damage. We are now going to be taking him to court. He told my husband he was putting our truck back together as I was driving by this was where it was. Liars!!! Ask around everyone is talking about how bad they have become.Customer response
03/12/2024
This is their new address they moved.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
3 complaints closed in the last 12 months.