Customer ReviewsforMidAmerica Administrative & Retirement Solutions, LLC

Zero stars is the accruate rating. MidAmerica is without a doubt a corrupt company from my experience. I am the executor of my fathers estate (passed in 2019). Prior to his passing he was made to jump through hoops to get his submissions paid out, his final weeks/days were spent making sure I had everything to continue to fight his for his HSA reimbursements. He spent 80 hours a month prior to his passing working on this. He sent all the documentation that was stated as required, they would then turn around and say they need more documentation but when asked what else was needed could never get a straight answer. This headache has transferred to me and has been ongoing for almost 3 years after his passing. My first communication with them they refused to discuss the account until I provided proof of death and that I was the executor of his estate, which most companies do. However, without proof of his identity or even relation to my father they shared detailed information about the account and balance of the account to my brother who legally is not able to be communicated with regarding it as he is not an executor of our fathers estate. Not only a is that a HUGE HIPPA violation but I would imagine it is also illegal to provided information to unauthorized individuals. They also, despite having his death certificate and estate paperwork continue to send all mail addressed to my deceased father instead of myself/executor or the estate like Every other company. They continue to not respond to communications from our estate lawyer regarding the many claims we have filed, it has been months of no responses/communication. Then today I get a statement (again addressed to my deceased father) showing that the balance of the account has been transferred/ forfeited. Mind you we have outstanding claims that we've been waiting for responses to, but yet they emptied his account. They do not have the account information for it to have been transferred into the estate banking account and I received no check so where is his money? The statement also was mailed to me in an unsealed envelope that was clearly never even attempted to have been sealed. As you can imagine losing your parent quickly, unexpectedly and them being fairly young is almost unbearable then you add trying to manage their estate while manage your grief/family, etc and wanting to right by them only to have a company make it is challenging as possible by never wanting to give honest & clear answers, then ignoring filed claim & communication & carrying this out for almost 3 year struggle. It is impossible difficult to move forward in life and try and find peace when I am still having to fight for his hard earned money to be paid out to the filed claims. Personally I would advise absolutely everyone considering giving them business to run the opposite direction.

Dear April,

We are truly sad to hear that you did not have a positive experience at MidAmerica while dealing with the loss of your father and trying to file claims on his behalf. Please accept our sincerest apologies and know that we are diligently working towards a resolution on the matters stated in your review. Thank you for your patience and understanding, we look forward to continuing our conversation with you soon.