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Complaint Details
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Initial Complaint
01/27/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I had an eye appointment on 8/9/22. That month I received a bill for $37.00 and I paid that bill on 8/31/22. I have received the same bill every month since. When you call you get a message telling you to leave a voice mail but the mailbox is full. The one time I actually spoke to someone they told me they showed no record of my payment and asked that I mail a copy from my bank. I did that - twice. I continue to get a bil every month including one received today.
Business response
03/01/2023
********************** account has a zero balance. All payments have been applied. Patient's expectations have been met. Thank you.Customer response
03/01/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
09/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a call from this business 2 years after my encounter asking if I intended to pay for services they billed me for 2 years ago. I haven't received a bill form them in over a year and they are calling me now asking if I intend to pay. I disputed the bill multiple times. This business and the department that handles disputes never responded with an explanation other than they coded it correctly. That's the crux of the issue doesn't matter how they coded it given the service wasn't performed. I don't care if they billed me a ***** I wouldn't pay it out of principal. I'm not going to pay for a service I didn't receive. I've incurred well over 50k in billing for medical services over the past 9 years. I've paid ever cent except the bill from this service provider. There next step is to turn it over to a collection agency I presume. This business should admit they fell short in this instance. Apologize and write whatever they think they are owed off because they won't see a cent from me and neither will any collection agency. Do they think word of mouth, recommendations, and complaints have no impact on their business?Customer response
10/13/2022
Just letting you know I have not heard back from this company regarding my complaint.
Thank you!
Business response
03/01/2023
Patient has a zero balance. All payments have been applied. Patient's expectations have been met. Thank you.Customer response
03/02/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and agree with their determination that I have a zero Ibalance.
Sincerely,
***********************Initial Complaint
04/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had an annual eye exam performed 3/14/22 at The Eye Institute of West Florida at their Largo location. I paid out-of-pocket $40 not covered by insurance. About a week later I received a check from Eyecare Partners LLC for $28.85 without explanation except "contact customer service at the practice you visited". I left messages with the billing office of The Eye Insitute of West Florida on 3/24, 3/28, 4/4, 4/12 asking for a call back explanation before I cash this check. As of today (April 16), still no call back. I am simply seeking an explanation of the reason for this payment to me.Business response
05/06/2022
Business Response /* (1000, 5, 2022/04/19) */ Please accept our apologies for this experience. As we spoke about over the phone this evening, the refund stemmed from a prior visit. We received updated information from your insurance company which reduced the amount we anticipated you would owe. We are updating our phone systems to avoid leaving folks with unanswered messages. We will also look at updating the information we include when we send out such refunds to avoid you having unanswered questions about where the refund stems from. Thank you for your understanding - and we appreciate the opportunity to learn from this experience to better serve our patients. It was a pleasure speaking with you - please don't hesitate to reach out with any further questions!
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