ComplaintsforPalm State Plumbing
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Thursday 1/27/2022. Service was to replace water heater. We have no hot water. We have 3 children 1 is handicapped in a wheelchair. We have not had hot water for days. I worked very late and did not get a chance to remove 6 cases of nesquick from the laundry room which I wld of done. He was early which is fine but I still needed to remove them. He walks in my house has a temper tantrum saying he needs 10 seconds to calm down and breath. I told him I do not want him in my house while he was having these issues and not seeming stable. Of course the water heater has not been replaced. I told him I was calling the company to complain. He told me he was the boss and there is nothing I can do about it when he left. He also stated that the old water heater was on fire and may cause another fire. Landlord Dave and Karen E. told us to keep a fire extinguisher handy.Business response
03/25/2022
Business Response /* (1000, 15, 2022/03/21) */ Business response taken verbally by BBB: This is the tenant and sent me away when I arrived to do the service. They were not charged or paid for the service. Consumer Response /* (2000, 17, 2022/03/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) He was very unprofessional. We hired another company that was absolutely fantastic.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.