ComplaintsforXela Agency
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Complaint Details
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Initial Complaint
11/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My business partner and I entered into a contract with *** and his marketing and branding agency. Initially, we believed *** to be a marketing expert, but it turned out to be far from the truth. Another individual named **** was briefly involved in the project, but they eventually shut down their operations, and **** transitioned into real estate, which should serve as a warning sign.They absconded with our funds and failed to fulfill the contractual obligations. It was nearly a complete loss for us, except for some branding work that was of such poor quality that it might as well be considered a loss.Subsequently, we discovered that *** had dubious connections to a group of car dealers, possibly involved in questionable activities. While I can't confirm any criminal involvement, the information we gathered raised concerns.We are uncertain whether we will ever recover our funds, but our attorney has gathered substantial information, including the fact that *** was previously the President of ********* Advertising, where he was dismissed during his first and only year as CEO due to allegations of misappropriating company resources. If we had known this from the outset, we would have never engaged their services for this project.Beware, potential buyers. This is one of those situations where it's best to avoid Xela Agency. We have warned all of our friends about the problems we have had with them.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.