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Complaint Details
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Initial Complaint
04/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I would like for Patrick Roofing to replace my house roof in accordance with his Proposal originally dated December 28, 2021 and signed on January 26, 2022. I am uploading 3 Documents: 1- Background 2- Recent Events 3- Resolution I am uploading 3 Exhibits: 1- Patrick Roofing Signed Proposal 2- Observed During Jim's Roof Replacement Questions 3- Tite Seal Roof Deck Seam Tape Installation InstructionsBusiness response
05/11/2022
Business Response /* (1000, 5, 2022/05/11) */ Response to Questions 1. We only use Florida product-approved materials. 2. No comment. 3. A shingle that is not a full shingle, for instance, a shingle to finish an area, will have the appropriate number of nails to secure a partial shingle. Thus, all shingles do not get 6 nails. 4. Any gutter work is billed as an extra at gutter market price. Any carpentry is billed at $68 per man hour plus the cost of materials. 5. We typically bring dumpsters the day before starting a project. 6. We bring our tool trailer to every job. 7. We paint all pipes and vents including flues. 8. We do not discount for yard sign display. 9. The assignment of a crew is determined by the contractor and/or the lead project manager. The crew make up is subject to change. 10. Regarding "provide" category, taping of the plywood joints is not part of the proposal. The roof tape application will not be used as it is an inappropriate application. *Be it known that no money has exchanged hands or any deposit has been taken. Patrick Roofing does not require any deposit for a shingle roof replacement. Patrick V. H*** Owner/President Patrick Roofing Inc. Consumer Response /* (2000, 7, 2022/05/15) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for answering and clarifying my questions. I am a little disappointed that roof deck seam tape will not be used in my roof replacement. In the Fortified Home Program sponsored by the Insurance Institute for Business & Home Safety they recommend the installation of roof deck seam tape prior to placing the roof underlayment. But I also understand the seam tape application is not a Code requirement. I agree not to install the roof deck seam tape per your suggestion. I would like for Patrick Roofing to start my roof replacement as soon as possible; in accordance with his Proposal (dated December 28, 2021 and signed by me on January 26, 2022) to include the verbal agreement for maximizing the use of Owens Corning SkyRunner LTE Rolled Ridge Vent for better attic ventilation. I am looking forward to be notified by Patrick Roofing when the roof replacement work will start. ****************** Business Response /* (4000, 14, 2022/06/06) */ We've tried to touch base with the customer, but he doesn't have an answering machine, nor does he pick up the call. It's difficult to communicate a tentative start date when we can't get through. Consumer Response /* (4200, 16, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your response. I talked to Patrick H*** this afternoon about the potential work start date; he gave me a July timeframe with more information coming closer to the work start. I am looking forward to getting my roof done. PS; I found that the answering machine was turned off; it is now on. Consumer Response /* (2000, 24, 2022/06/13) */ I need to clarify my answer. I am very satisfied. Patrick Roofing on Tuesday afternoon agreed to do the re-roofing job sometime in July. I will call Monday AM.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.