ComplaintsforItalcraft Kitchens LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered doors from ********** which were promised to be solid wood imported from *****, and after a year of waiting for top-notch doors, they came in and were installed by Italkraft. A year later, the doors began inflating which was the first huge red flag. I contacted the ******* many times about what happened and sent photos, and after ***** came to see the doors in person, he said he'd send them to the manufacturer in ***** and replace the doors. Nevertheless, he never sent anyone to pick up the doors and never contacted me again regarding the doors. I called the owner of the ******* of ********** ****, with whom I also shared the photos and ongoing, irresponsive text conversations with his employer, and he then guaranteed that he'd replace the doors. That never happened and when I reached out about it Shortly he said that he couldnt find the deposited checks and therefore could not ***************. Even though the *******'s administrative organizational issues are completely not my problem, I sent him a photo of the check I did have a photo of. I also have clear bank statements that show deductions for the payment installments requested and made to Italkraft. The owner already acknowledged the issue and has been aware of me as a client since the beginning but now does not want to complete the service that was promised under the excuse that he cannot find the checks.Now I have broken and tarnished doors that were paid for fully, no customer service or anyone to speak with.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.