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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I never got paid some commissions that was owed to me. One amount was $47.45 that was owed on October 2. I have called pay quicker about it and Farmasi.Business response
10/29/2024
*****,
As the customer service and compliance manager, I want to formally apologize as I was not aware of your case. ********** is a 3rd party service we offer. When funds are transferred to this service, you have the option to create an account with them and use them as funds management/transfer service. I have added the funds back into your FARMASI account, which you would have to now transfer to the bank account of your choice. I have also shut off the PayQuicker function on your account, so this does not happen again. I have also included a screenshot with your transaction history reflecting that we have added the funds back.Thank you,
Customer response
10/30/2024
How long does it take to get my payment because it's not letting me transfer it for some reasonCustomer response
10/31/2024
Seems like my account is lockedCustomer response
11/01/2024
I successfully got my money. Thanks ??????Initial Complaint
10/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
On 10/03/2024 o was charged $210.25 by Farmasi. I had never heard of this comedy in my life. I had to ****** them. The number provided by *************** for the company to dispute. The fraud charge went to your voicemail with an automated system, saying the user was not available. It was not legit company phone number. Ive never heard of this company and I have no idea how they got my information to Charge me fraudulentlyBusiness response
10/08/2024
Hello Alexandra,
We are sorry to hear this is happening to you. It appears your information may have been compromised and used for an order with us. FARMASI US, LLC is a multilevel marketing company based in Miami, FL. The individual that compromised your information created an account under your name with an address from Port Saint Lucie. I see in the complaint you filed, you mentioned that you have disputed the charge with your bank. We are able to attempt to still proceed with a refund and will include proof of that, but might not be able to since the charge has been disputed. More than likely you will still receive your funds back, but it is a separate process handled by your financial institution. Our best suggestion is to speak to your bank and have a new card issued to you.
Thank you,
Customer response
10/09/2024
Complaint: 22383898
I am rejecting this response because:
I still would like a refund for the fraudulent charge.
Sincerely,
Alexandra ClyneBusiness response
10/10/2024
Hello,
in the previous message, I sent proof that on our end I requested a refund for the transaction. When we process the refund it takes about 24-48 hours to reflect. This is also what was communicated to Ms. Clyne. Would we need to respond this to her in this case?
Business response
10/16/2024
Hello Alexandra,
In our previous message we notified that we submitted the refund request which should have been received by now. Can you please confirm?Customer response
10/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 22383898, and find that this resolution is satisfactory to me.
Sincerely,
Alexandra ClyneInitial Complaint
09/18/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
So Farmasi has decided to lock my account even though contract says you have 180 days to try another company before any action can be taken. Not only that I placed an order last week that I still have yet to receive but yet they have deducted the funds from my bank account and from my ******************** wallet ! Since my account is locked I can not even check if it has shipped and can not get anyone on customer service to help me ! I have been kind and respectful not to mention loyal to products I use with them. I will be seeking council because I have stayed within spending $125 every 6 months actually way more than that with the nutrition. Contract says 180 days and it has only been 52 days ! Now they have stole money from me ! I was wondering why I have not received my order and this explains it now I cant even track it but they have my money ?? I will never purchase another dime from this company you can bet on that ! They do not know who they are messing with ! My account better be unlocked soon or I will be contacting an attorney! Any that signed up if you want to continue with this company its up to you but I will no longer promote nor sell and I will be going public with this ! @highlightBusiness response
09/21/2024
Hello *****,
Per 3.12 of our policies and procedures it states, as a FARMASI influencer you can only join a competing company during your first 180 days as a new sign up. Policy 3.12 will be added at the end of this message. Your account was created on 10/20/2022. When it comes to your order, it is set to be delivered today and I have attached a screenshot that includes your tracking number. If you have any further questions, we can continue communication through the email thread we have been communicating through.
Thank you,
Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have received package and willingly accept and resign with no intention of ever being affiliated with such a shady company! You say all you need to do is spend at least $125 every 6 months its how we were always taught to recruit and believe need to be honest and let people know they can not be part of another company not hide it in small print but yet when your influencers are advertising about membership it needs to be told . I will be displaying truth on my social media and so will all 20 of the members I had recruited now that they as well know the truth.
Sincerely,
***** *******Initial Complaint
09/14/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I had planned to be a product influencer at this company. I ordered a starter kit and a hat with mascara that never came. I was given an order number on August *******. I never received a tracking number so after a few weeks I got concerned, when I went into my account the order was not showing. The money has been taken out of my account and I want it returned. The amount was $40.26. I emailed the number on the website and no response. I used *********************** which is my personal email when contacting the company. I called last week and twice today and the phone rings 1x and hangs up. The order number is ********Business response
09/18/2024
Hello *****,
We are sorry about the experience you had with your first order. I have included 3 separate pictures that give more details about your order. We see that the order was placed on 8/21/2024 to the address *************************************. If you see the screenshot that shows the tracking, you can see that *** delivered this order 8/27/2024. We see you created a ticket to our customer service team on 9/5/2024 which was answered 9/6/2024 requesting verification of your delivery address. If you did not receive the order, we can proceed with a refund or a replacement of the order. Please let us know which you prefer to ensure your satisfaction.Customer response
09/20/2024
I will accept a refund. This package was not delivered to me at my apartment. I dont see any apartment number.Customer response
09/22/2024
Complaint: 22286050
I am rejecting this response because: I have no option to communicate with the company. The company offered me a refund or a reshipment. I clicked this option to accept the refund instead of the reshipment. Thank you
Sincerely,
***** *****Business response
09/26/2024
Hello *****,
The apartment number 5D was part of the delivery address that we shipped the package to. *** marked this order as delivered. I have gone ahead and issued a refund for this order as a courtesy.Initial Complaint
08/25/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I made seven purchases with the company named Farmisi. They did not tell me that there were fragrances in their products and I broke out with everything. I also brought some of their nutrition stuff. I did not know they use artificial sweetener as that causes cancer. There is no way of getting in contact with them. I need a phone number so I can return my items. I have a few orders coming tomorrow and Im going to try to, return to sender. I need help sending back everything else. There is nobody there to help you even canceling two things. I have on subscription. You were unable to do it in the app. This seems like a very sketchy company and I dont trust them. I emailed them and no response. I have hundreds of dollars wasted that I cant use. And the stuff thats coming I didnt open any of it and the stuff that comes tomorrow I will not open any of it. The only items I would would like to return my packages from August 2024. I should not have to pay for shipping to return these products because I was misled on that website. Can somebody please contact me? My phone number is ************ my email ******************** I placed a few orders last month, but I did not open up everything because I recently found out that it all has fragrance in it. I just want to be refunded for everything. Will return everything. I dont have a problem with that because its all unopened.Business response
09/03/2024
Hello ***,
We are sorry to hear about your experience with us. We hope to find a quick solution for you regarding this. Most of our products have the information and even ingredients on our site so that you can view before you complete your purchase. In the bottom of our page in the 'Contact Us' section you can find our phone number. We see that you created several tickets through the back office, one in which we responded with return instructions. We also responded to your other ticket informing once the orders are received a refund will be processed for them. I have attached screenshots of both cases. Please let us know if there is any way we can assist you to ensure we reach a solution for you.
Thank you,
*****
Business response
09/06/2024
Hello ***,
During your call with our customer service agent ******, he reassured you we processed the refunds for all five of your orders which will reflect within 3-5 business days. We are sorry for your experience with FARMASI and wish you the very best in your future.
Customer response
09/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************The business did receive my packages back and credited me for the five purchases. I just have to wait for them to clear with the bank which could take a long time. I hope iit is a speedy process. I will let the bank know and please thank them for cooperating and I also thank you for your help with this matter. I do see the five credits on my bank account, but I guess it has to clear until I can receive it. If you dont mind me asking them how long does it take to physically clear? Thank you so much.
Initial Complaint
08/23/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
PRODUCTS SOLD WITHOUT PROPERLY TESTINGBusiness response
08/26/2024
Hello ******,
We are sorry to hear about your experience. We would like to know more details on exactly what happened to understand your complaint and ensure we can find a resolution to this.
Thank you,
Initial Complaint
03/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
02/22/24 $70.98 Order #******** I wanted to reorder 3 lipsticks in the same color I'd previously purchased.Since my lipstick had a #4 sticker on it, I reordered the #4 lipsticks. My lipstick could only be identified as #4, it did not contain the color name on the sticker.However, Farmasi renumbered their lipsticks, so the #4 I received was a different shade. I had difficult contacting them at all. Emails to them bounce (see attachment). Their website does not offer an option to contact them via email, or via a website chat, or through a contact box on their website. The only way to reach them intitially is to call them during their east coast business hours.When I did reach them by phone, their representative refused to exchange the product and told me I had to return them for a refund. I only intended to return the 3 lipsticks. However, reading their email now, it appears I have to return ALL of the items I purchased in order to receive an actual refund. A partial return will result only in a store credit. I no longer want to do business with Farmasi due to their inadequate customer service. I do not want to reorder from them. I want a refund. I have not received clear instructions on how to return only the erroneously ordered items to receive a refund to my credit card.Business response
03/18/2024
Hello,
We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.
Our Privacy Policy can be found at ***********************************************************************************.
Please let us know if you have any other questions or concerns.
Thank you,
FARMASICustomer response
03/19/2024
Complaint: 21444769
I am rejecting this response because I have requested an exchange.I received the wrong product due to poor product labeling (my original item had a color number, but did not list a name) so when I reordered, I inadvertently ordered the wrong color because they changed the numbers.
I paid for shipping when I purchased these items. Farmasi wants me to pay to ship them back, with tracking, then will charge me shipping again if I still want to receive the color I originally intended to buy.
I have asked twice for an exchange so that I do not have to pay shipping three times.
I want an exchange.
Sincerely,
*************************Business response
03/21/2024
Hello,
We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.
Our Privacy Policy can be found at ***********************************************************************************.
Please let us know if you have any other questions or concerns.
Thank you,
FARMASIInitial Complaint
01/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I resigned a few days ago with this company now they are withholding my commission for December.Business response
01/10/2024
Hello,
When signing up as a Beauty Influencers there are terms and conditions that are agreed upon which include the policies and procedures set forth by the company. The distributor that filed this complaint, signed up to a competing direct selling company and was contacted by our Compliance team about this before month end. Our policies state you cannot be a part of a competing company and if your termination/resignation is before month end, you are only paid for your last full pay period (month). *****'s account compliance procedure began on December 31, 2023. She sent a resignation after month's end.Best regards,
Customer response
01/10/2024
Complaint: 21096953
I am rejecting this response because: I cannot file taxes this would be included on my **** when I made that commission I resigned and that commission should be owned to me !
Sincerely,
*************************Business response
01/11/2024
Hello,
This commission will not be reported on your **** as it is not being paid out, therefore it will not reflect on your records.
Best regards,
Customer response
01/11/2024
Complaint: 21096953
I am rejecting this response because:just give my commissions paid to me or there be no peace I earned that commissions and you are refusing to pay.
Sincerely,
*************************Business response
01/12/2024
Hello ******,
I hope you're doing well.
Regarding BBB Complaint ID: ********, we have already responded to it. We've provided the information to our Beauty Influencer based on our Policies & Procedures. Please see the attached email communication between the Beauty Influencer and our compliance department. This is our final response to this case; our decision remains unchanged.
Best regards,********************************* Customer Service Trainer
FARMASI-*** 10780 ************** 33172 ******* ***** ************* ************** www.farmasi.com Customer response
01/12/2024
Complaint: 21096953
I am rejecting this response because:If you want your reputation remain good I highly suggest changing your mind or I take this to social media on this I'm sure you don't want to happen.
Sincerely,
*************************Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I started selling farmasi and I have not been paid my commissions. I would like to know why. It says commission is paid on the 10th of the following month. Well it's the 10th and I still have no commissionsBusiness response
11/17/2023
Hello,
We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.
Our Privacy Policy can be found at ***********************************************************************************.
Please let us know if you have any other questions or concerns.
Thank you,
FARMASIInitial Complaint
10/05/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
A couple years ago, an acquaintance was marketing Farmasi products on her social media page as a consultant for the organization. I like supporting women but was also intrigued by her ****** enthusiastic review of the product line. I purchased a few items and instantly fell in love with one of them. Fast forward to a couple weeks ago, I was ready to purchase again. I went online and ordered the same product with the same color/shade code as displayed on the original bottle. This time there were 20 different color shades instead of 5. Nevertheless, I ordered a bottle of foundation in shade "00" as I did before and waited for my shipment. When it arrived, I noticed immediately that the "00" from my original order a couple years ago was not the same "00" shade that I received in the mail. I emailed customer service to confirm I received the correct product, understand what changed, and ask how I could exchange the incorrect shade for the correct one. Two days later, I received an email reply indicating that I can ship the product back (shipping costs at my expense and on top of what was already paid to receive the item) and that there would be a restocking fee. No explanation of why the shades were different but had the same numbering or how I could exchange the wrong color for the correct one. I replied to the email the same day asking for the additional information and have not heard back. It's been 3 days.I purchased this item at a special price of $18.95 plus $4.99 shipping. I'd like to exchange the bottle I received for the correct color for the price I've already paid. I'm happy to incur the cost of shipping the item back if necessary but feel misled based on the number change. My order number is ********Business response
10/12/2023
Hello,
We have sent a digital letter to the consumers email address on file with FARMASI. Note that we will not share any details of our resolution with the BBBhowever, the consumer may do so at their discretion.
Our Privacy Policy can be found at ***********************************************************************************.
Please let us know if you have any other questions or concerns.
Thank you,
FARMASI
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