ComplaintsforShyft Moving

• Initial Complaint

  12/10/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  I contracted with Shyft Moving via AARP to broker my move from ********** to ****. My first contact with them was on October 5th, 2023 to schedule my video walkthrough of what needed to be moved. This process went on for about 10 days until we had settled on my inventory list and other details like when I was going to move (which was fluid for a variety of reasons) and the exact address I was moving to. Shyft was able to accommodate my changes.However, underneath this, I had no idea that Shyft was telling their moving affiliates that they were no longer going to pay within 1-3 days after the move. They were changing to ***** day payment cycle. Then on December 5th, Shyft entered into an assignment for the benefit of creditors ****** At this point, it appears that they no longer have any intention of paying their moving affiliates going forward unless there are enough assets remaining from the sale of the business.This means that the moving affiliate that Shyft contracted with to pack, load, store, and deliver my household goods has not been paid at all. My packing, loadinig and storage were done on 10/26/23, and my belongings have been in storage since then. Shyft required that I pay in full on that date of over $20,000. I was okay with this because they were affiliated with AARP and I trusted AARP not to put me in a tenuous position.Understandably, the moving affiliate does not want to deliver my belongings until this gets worked out. However, in the meantime, I have a home in ********** with nothing in it even though I have paid in full for all elements of the move. I am concerned that I will not only lose the money I paid already, but I will have to completely refurnish my home from scratch, not to mention items that are irreplaceable like tax files and bill payments.This is an issue between Shyft and the mover - I should not be involved. Shyft needs to pay the mover (****************) so that they can complete the job that I contracted and paid for.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On Monday april10,2023 I hired shyft moving to come and move my belongings to my new address 1 mile away. I explained and physically showed the ******* what was to be moved. As I was packing upstairs there were 4 men downstairs as was my mom, these men were eating food out of my refrigerator, microwaving food, eating my sons ********* and drank all the soda and Gatorade. I had no idea this was happening, I even went to buy them donuts. During all of the confusion and them confirming everything was removed and brought to my new home. When I went back to my old home the next day I noticed NUMEROUS boxes that werent moved, nothing in the garage(which I paid for) they broke my cabinet door in my kitchen and then had the audacity to duck tape it back together. No one told me they broke that, several glass items, stepped all over the mattress for my sleeper couch which now has disgusting prints. And when I called and spoke with **** my moving consultant he informed me I Ives another $250.00. When I tried to tell him what these complaints were he didnt want to hear it and just kept giving me the runaround. Oh ******************** you signed that everything was done. They were SO confusing and ******* and promised everything was done and they had moved everything. *** tried to contact this company but the customer service goes right to voicemail and I actually tried to contact the ceo of shyft I believe its ******************. Ive paid over $2500 to move 1 mile and Im so sorry the aarp recommended them and never have used a company before I went on there recommendation. Im a disabled woman who felt secure I was in good hands but boy **** is a good salesman and he claimed I didnt call him while they were eating the food and I did because he was mentioning names and when he said ********** said yes thats it. They were the worst experience Ive had customer service and working wise. Please please help me. Thank you. My number is ************.I will take more pictures of the couch.

  Business response

  04/22/2023

  The Complainant seeks to hold Shyft Moving (Shyft) responsible for the inconveniences caused by the moving company that was hired through Shyft. The Complainant is mistaken when she claims that she hired Shyft to move her HHG. She did not. She engaged Shyft to use its experience and expertise to help her find the right carrier for her, which we did. All accusations and bad experiences she faced should be addressed directly to the carrier. All stated above is displayed in our Terms & Conditions, which were acknowledged by the Complainant before her service booking (Attachment 1.).
  
  The transportation of household goods (HHG) is a highly-regulated area preempted by federal law. The relationships among the parties involved are defined by federal regulations. Shyft Moving **** is a broker of HHG moving services. As such, it acts as the agent of the shipper, that is, the person who desires to transport their HHG to a new location (the Complainant in our case). The broker uses its best efforts to assist the shipper in the selection of a carrier, a "moving company", to transport the shipper's HHG. Shyft is not a carrier, and it has no legal authority to act like one. Shyft does not and cannot operate moving trucks or manage the persons that load, drive and unload them. All "hands-on" moving activities (packing, loading, transporting, unloading, unpacking, providing the crew, etc.) are done by the moving company. The broker is simply not involved in the physical handling of HHG at any stage of the moving process. 
  
  We made every effort to get the moving company to complete its obligations to her, which they did, and we can confidentially state that they even went beyond. The Complainant was supposed to have 65 pre-packed boxes (Attachment 2.), and once the mover arrived, they found nothing packed, so it required additional labor not only to move this customer but to pack everything she said she will pack by herself. The ONLY additional cost the mover wanted to charge her was one extra hour of labor ($215), even though they took much longer to complete the packing and all materials and boxes were free. They ended up only charging her $161, and as per their words she was happy and thankful. These allegations towards the carrier are simply not correct. In addition, we advised the carrier that the Complainant has a damaged item, so they reached out to her to start an ************** process, which would be handled depending on the insurance type the Complainant has purchased. 

  Customer response

  04/26/2023

   
  Complaint: 19931997
  
  I am rejecting this response because:I found this company to be very unprofessional starting with being an hour late, which I was advised was travel time. The men took food from my freezer and refrigerator and cooked it in my microwave in which my own mother witnessed. I was on the phone with **** advising him of this behavior, **** even mentioned the name **** as being the one. The drank all my sons special drinks and was advised the next day vodka was missing. They broke the frame on my outer glass door which could only be opened by pushing very hard from the inside. They broke my oak cabinet door and then used duct tape to hold it together. I hired them to move items from my garage and attic and even did a walkthrough with **** to show him everything that was going. When they were done we left so fast I didnt have a chance to check everything Because they wanted to go the one mile to my new residence and start unloading. When they brought up my couch which is a very expensive sleeper the mattress is covered in footprints. There are glass items broken, but the best was when they were done and **** said this is the best part of the day. I said why you get to go home and he said yes that and our tip. So I asked how much people give and he stated 20-40% and they except Venmo or PayPal as well as cash. I was so upset because being on disability I could barely afford this move. When **** called to settle everything I told him about the things I knew about but he was only concerned about the $250 late fee for them working an extra hour. After such a horrible day and haggling back and forth he said ok $161 and I gave in. **** had N excuse for everything and every problem I had including nothing being touched in the garage and ******************** being left. 
  
  Sincerely,
  
  *********************************

  Business response

  05/19/2023

  The Complainant seeks to hold Shyft Moving (Shyft) responsible for the inconveniences caused by the moving company that was hired through Shyft. The Complainant is mistaken when she claims that she hired Shyft to move her household goods. She did not. She engaged Shyft to use its experience and expertise to help her find the right carrier for her, which we did. All accusations and bad experiences she faced should be addressed directly to the carrier. All stated above is displayed in our Terms & Conditions, which were acknowledged by the Complainant before her service booking.
  
  The transportation of household goods (HHG) is a highly-regulated area preempted by federal law. The relationships among the parties involved are defined by federal regulations. Shyft Moving **** is a broker of HHG moving services. As such, it acts as the agent of the shipper, that is, the person who desires to transport their HHG to a new location (the Complainant in our case). The broker uses its best efforts to assist the shipper in the selection of a carrier, a "moving company", to transport the shipper's HHG. Shyft is not a carrier, and it has no legal authority to act like one. Shyft does not and cannot operate moving trucks or manage the persons that load, drive and unload them. All "hands-on" moving activities (packing, loading, transporting, unloading, unpacking, providing the crew, etc.) are done by the moving company. The broker is simply not involved in the physical handling of HHG at any stage of the moving process. 
  
  All complaints that the the Complainant has should be addressed to the actual carrier that was involved in the moving process; therefore they are not based on the genuine experience with Shyft, but based on the experience with the different party.

  Customer response

  05/23/2023

   
  Complaint: 19931997
  
  I am rejecting this response because: all contact I had with **** was always prefaced with **** with Shyft. I was never advised that shyft was just a broker for the actual moving company. I was given Shyft moving was given to me when I called AARP to check if there were any discounts they offered. They provided me with the number for Shyft and from there on I was never told or advised that the movers would be a third party. 
  

  The behavior of the movers they sent was atrocious and very unprofessional. As I stated I was never advised that Shyft was not the company doing the moving and I did ask some of the men how long they had been With Shyft and I know **** stated approximately 6 years and I believe **** stated 4. So I refuse this resolution due to inappropriate representation of what company was actually doing the moving plus SHYFT is the company that accepted my payment automatically from my bank account. 
  
  Sincerely,
  
  *********************************

  Business response

  05/25/2023

  The Complainant seeks to hold Shyft Moving (Shyft) responsible for the inconveniences caused by the moving company that was hired through Shyft. The Complainant is mistaken when she claims that she hired Shyft to move her household goods. She did not. She engaged Shyft to use its experience and expertise to help her find the right carrier for her, which we did. All accusations and bad experiences she faced should be addressed directly to the carrier. All stated above is displayed in our Terms & Conditions (attached), which were acknowledged by the Complainant before her service booking.
  
  The transportation of household goods (HHG) is a highly-regulated area preempted by federal law. The relationships among the parties involved are defined by federal regulations. Shyft Moving **** is a broker of HHG moving services. As such, it acts as the agent of the shipper, that is, the person who desires to transport their HHG to a new location (the Complainant in our case). The broker uses its best efforts to assist the shipper in the selection of a carrier, a "moving company", to transport the shipper's HHG. Shyft is not a carrier, and it has no legal authority to act like one. Shyft does not and cannot operate moving trucks or manage the persons that load, drive and unload them. All "hands-on" moving activities (packing, loading, transporting, unloading, unpacking, providing the crew, etc.) are done by the moving company. The broker is simply not involved in the physical handling of HHG at any stage of the moving process. 
  
  All complaints that the the Complainant has should be addressed to the actual carrier that was involved in the moving process; therefore they are not based on the genuine experience with Shyft, but based on the experience with the different party.
  
  
  

  Customer response

  05/30/2023

   
  Complaint: 19931997
  
  I am rejecting this response because:
  All my payments except for the $161.00 were made to Shyft moving. All my correspondence was always with **** who identified himself being from Shyft moving. Again I had no idea theres a third party that did the actual moving. Everyone said they worked for Shyft and the damage done, the unprofessionalism of the men asking for tips, eating my food from my freezer and drinking vodka from my refrigerator. Please see the bank statements Ive provided that were made to shyft and only the overtime was made to someone I was not aware of. 
  

  
  Sincerely,
  
  *********************************

• Initial Complaint

  04/19/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Shyft moved me to ******* from *******. Following the completion of a video survey, Shyft agreed to relocate me for a total of $7,712.38. The packing, loading, and unloading in ******* were performed by Wallboard Express, and the storage and unloading in ******* were performed by United Movers. The moving day was on December 9th 2022, and the experience was nothing short of a nightmare. About a week after the move, I received an email from Shyft requesting an additional charge of $6,738 due to additional items and boxes. Apparently, they came up with an inventory list that included and additional 85 boxes and items, which was false. In spite of my warning that the charge would be unauthorized and against my will, Shyft proceeded to charge my credit card the day before the move in *******. On January 12th, a new crew showed up to deliver my belongings to the ******* residency. The team noticed that most of the boxes were untagged and packed with excessive wrapping paper to indicate that there were extra boxes required in order to pack everything. As well as the poor truck storage, the ******* crew complained that a great deal of my furniture was damaged because of how improperly was placed in the truck. Furthermore, the crew refused to assemble my bed and to move the glass top of the dining table. Besides the furniture damage, I have discovered that I am missing two boxes that were packed from my master closet and other closets in the ******* home. Those boxes contained highly valuable items with a value of $78,804. This was also brought up to Shyft, and they elected to refer me to the moving company they chose to move me from *******. I have also lost many irreplaceable items such as an expensive painting that wasn't created or properly packed. In result of the extensive negligence by Shyft and Wallboard that I've encountered during my move, I am submitting this claim and seeking help in fair reimbursement from Shyft.

  Business response

  04/27/2023

  Shyft Moving **** is a broker of HHG moving services. As such, it acts as the agent of the shipper, that is, the person who desires to transport their HHG to a new location (the Complainant in our case). The broker uses its best efforts to assist the shipper in the selection of a carrier, a "moving company", to transport the shipper's HHG. Shyft is not a carrier, and it has no legal authority to act like one. Shyft does not and cannot operate moving trucks or manage the persons that load, drive and unload them. All "hands-on" moving activities (packing, loading, transporting, unloading, unpacking, etc.) are done by the moving company. The broker is simply not involved in the physical handling of HHG at any stage of the moving process.
  The Complainant seeks to hold Shyft Moving (Shyft) responsible for missing items and the damage caused to her household goods by the moving company that transported it to her new address. In other words, the Complainant says that Shyft must "guarantee" the actions of the moving company that lost her items and damaged her household goods.
  By booking a quote with Shyft, Complainant agreed with Shyft's Terms and Conditions that were presented to the Complainant. By accepting those condition, the Complainant agreed that: '' In no event will Shyft have any liability to You in excess of actual compensatory damages for which Shyft *** be shown to be responsible by documentary evidence. You irrevocably waive any claim to consequential, punitive or exemplary damages.'' (Attachment 1). The Complainant should address the mentioned issue to the shipping company directly, as advised by Shyft previously. As evidenced below, Shyft demonstrated exceptional efforts in not only resolving the Complainants issues with the moving company but also bearing charges on the Complainants behalf. By accepting Shyft Terms and Conditions the Complainant agreed to hold the responsibility for any additional fees that *** occur during the move: ''Shipper acknowledges and agrees that it is Shippers responsibility to provide complete and accurate details regarding all matters related to the shipping of Shippers household goods. In general the Shipper shall be responsible for all additional costs incurred by Shyft and/or service providers if Shipper fails to provide accurate and complete details about the Shippers shipment. Shipper acknowledges that Shyft bases all quotes and offers for Moving Services to exclusively on the information provided by the Shipper, and Shyft relies on such information to be accurate and all-inclusive. If the actual shipment characteristics are materially different than those originally described or specified by the Shipper and such characteristics result in changes in: a) the Shippers inventory list, b) the dimensions of inventory items, c) the weight of the shipment, d) the equipment required, e) the space required for transportation or storage, f) any and all accessorial services required, and g) any and all duties, customs assessments, governmental penalties and fines, taxes, and/or legal costs allocable to the shipment, then Shipper authorizes Shyft to charge Shipper such additional amounts over and above the original quote for Moving Services. In the event that ******* adds items to the shipment originally described or fails to include all items to be moved, Shyft will notify Shipper of any price changes or new fees that are required and Shipper authorises Shyft to charge the Shippers payment method accordingly.'' ( Attachment 1)
  The Complainant was under the impression that Debris *************** was included as well, however, that was not mentioned nor promised to her (Attachment 2). In the end, we decided to cover that part and organize it for her free of charge to lessen the inconvenience. The Complainant didn't want to pay the $50 parking permit, which is a mandatory. Mover informed us on the pick-up day, that it looks like there will be more items than estimated. That's a regular part of the process where we request our movers to protest on the day of the move if they see there might be a potential overage. Due to the overage, the crew had to come back tomorrow to pack and load the rest of her items. She booked a quote with an inventory list with 73 items included (Attachment 3), but in the end, she had 177 items on the actual packing list that was signed (Attachment 4 and 5). The Complainant received Order confirmation with the inventory list and could inform us about any inventory change from the very beginning. Shyft did send an additional email with an inventory list more than 2 weeks before the loading day so that the customer could check everything once again, but we never got any response from her on that matter before the loading.The weight increased significantly, from the original **** lbs to the actual **** lbs. Upon delivery, she signed off the delivery papers confirming that all items that were shipped are delivered, and confirming that all additional items shipped are also received. If she claims that the mover lied about additional items, why the official documentation was signed? The additional fee for shipping more items that declared was $6,738, the cost that she disputed, so in the end we covered those costs, too. She requested a crating for glass (dining table top), and she said that was discussed with sales and should be included. The additional cost to crate and uncrate the glass top is $246.80. We did not discuss with the ** crating of the glass top, we did ask for the dimensions. She said that she does not have a measuring tape on the survey, but she will send it to us later, which was never done. We have provided below our contribution towards the additional charges incurred by Complainant. These contributions predominantly comprise goodwill gestures, given that all of the charges were legitimate:
  Crating/ uncrating of the table $246.80
  Storage $660
  Debris removal $290
  Parking permit $50
  Additional items shipped after the pick-up of $6,738
  Total $7,984.8 loss for Shyft. We have generously covered numerous expenses for this customer as a goodwill gesture. Nevertheless, it is unjust to dispute a legitimate charge of $6,738 for the shipment of additional items. Shyft can provide all official paperwork, conversations, quotes and documentations to support the statements above.

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