ComplaintsforDigital Equipment Brokers, LLC

• Initial Complaint

  05/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on March 18 2023 I made an offer in response to machine he was selling a Kongsberg XL24 his email stated it included an i-Cut system my offer in writing was contingent that the machine be operational.he informed me in writing that it was running fine when disconnected.Fast forward a few weeks later the machine arrives and I immediately noticed it was missing the ** that would run the machine as well as the i-Cut but most importantly it was missing the dongle for the i-Cut software without the dongle the software will not function this is like selling a car without the keys he told me you would reach out to his client and find it it was the last communication i had with him he has been ghosting me ever since of course we proceed with the installation only to find out that not only was it missing the dongle the camera was no longer functioning for the i-Cut and the cable that the camera communicates to the ** with was not what operational so here's the costs dongle $2500 camera $125 Hi flex coaxial cable $200 damages incurred $2825.00 I will accept a check

  Business response

  05/15/2023

  Dear BBB,

  These claims from *************************** are not true.

  No one "Ghost" him and no one sold him a bad machine, etc.

  Plenty of proof on our side that no one has done anything wrong to him.

  The machine was received fine to the buyer *************************** and they had signed off at the delivery with the driver all was good.

  We offered also after hearing about this so called "Software issue" to file a shipping claim if anything was missing.

  The seller of the machine said that everything went on the truck with the machine.

  We are equipment brokers and we do not own the equipment. The equipment ships from point "A" (The seller) to point "B" (The buyer) and the buyer is very well aware of this from the beginning because it is advertised on our website what state it ships from as well as it is spelled out on our invoice the state of origin. It also says on our invoice "All sales are final".

  Also stated on our website loud and clear: "Although we strive to obtain the best information from the seller, **** LLC. is not responsible for inaccuracies provided to ** by the seller."
  

  Our website also states loud and clear that the shipping company is responsible for the buyers freight and that the buyer has the right to inspect the equipment first or not inspect it first before purchasing it.

  The buyer also has ** trying to sell a cutting table for them through our brokering website.

  We have so much more proof of this transaction.

  You would think a buyer would be more appreciative of saving them $150,000 to $200,000 from buying a new machine?

  This buyer is also very well aware of the age of the machine, etc. and has actually mentioned that to ** in emails as well as other things they pointed out to ** before they made the purchase.

  Our company has done nothing wrong and we are not gonna be blamed or nickel and dimmed!

  Unfortunately this buyer brought this non-sense to the internet where they can be unrealistic and make like there right.

  We do not owe the buyer anything and nor did we agree to buy them anything!
  

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