ComplaintsforPalmetto Ford Miami
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Complaint Details
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Initial Complaint
12/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My leased 2021 **** Explorer broke on November 19. On the 21th I dropped it in the Palmetto **** of Miami dealer where I got the lease in 2021. They said they would call back in 5 days. They didnt. So I called and they said that later that they or the next day they would call with a diagnosis. They have mentioned transmission fault codes but are still pending confirmation from the mechanic. I have continued paying my lease because I don't want to be at fault with **** Financial, but I am not being able to use the car. Also, my lease expires in a month, on Jan 19/2024. I was supposed to take the car for pre-inspection almost a month ago, right when it broke. The car was not in any accident. I just stopped the car and when I wanted to re-start it, it would not turn on anymore. It died.It has been almost a month since I left the car there and I have been calling or visiting every single day, and every day they say Later today or maximum tomorrow we will call with a diagnosis. I placed a case with **** Customer Relationship. Case # ************** placed on 12/12/2023. But this has not helps in any way either.I have another case open with ****: CXH-********-P5T4Y3. This second case has also been ineffective.Is this normal? Am I resourceless here, at the mercy of **** and the dealer?Initial Complaint
08/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been trying to schedule my 2023 **** Explorer for service due to a recall and every time I get an appointment, I get a call the day before to tell me that they do not have a mechanic on Saturdays to do the service. I am a full time employee and I am only able to take my car to the shop on Saturdays. There should be a mechanic at the shop to do this type of service on Saturdays.Business response
09/18/2023
Good afternoon, we have no records of a customer by the name of ************************* in our system having purchased a vehicle or with history of previous repairs in our shop. This might have gotten mixed up with another **** dealership. Furthermore there are some repairs that can not be accommodated for a same day repair specially on a Saturday.
On another note ***************************** is no longer associated with Palmetto **** for the last 3 years. The dealer is part of the *** Freightliner auto group. Thank you
Customer response
09/19/2023
Complaint: 20458413
I am rejecting this response because a simple fix of a rear view camera does not take all day.Also, i have taken my vehicleto your shop for oil changes many times so your response asvising that you cannot find my record is a reflectionof the disorganization that exists at your shop.
Many times I have scheduled service appointments online to then be told that the shop is closed on that date when I show ** in person.
i want my vehicle recall fixed and if something happens to my vehicle because of your failure to accommodate my schedule for a Saturday appointment, you will be responsible for the expenses i incur in fixing it myself.
Sincerely,
*************************Business response
09/25/2023
Good afternoon ****************
Like i stated in the previous response, i tried to cross reference the information that was provided to me by the BBB and i was unable to come up with any matches. I tried searching with the phone number **************, also tried using your Full Name and lastly i even attempted with the email *************************** and all came back as "No Customer found".
On a second note, the times that the shop has been closed and i have been unable to receive any new vehicles in for service is due to the overwhelming amount of cars that we receive to the point that my parking lot gets full and i have no physical space for more vehicles. I apologize that have not been unable to meet your standards as a service location, below i will list 4 other **** locations that open on Saturdays that might be able to accommodate your needs since they have less work.
************************** **************
********************** **************
Midway **** **************
Metro **** **************Thank you
Customer response
09/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/31/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I went to buy the car everything was ok, but I couldn't take it that day because of the insurance and when I returned 2 days after for the car, I go a drive it the cars wheel was pushing towards one side when I check the wheels they aren't even and they are all used up, I returned to the dealer and spoke to the seller and I commented what happened the seller spoke with the owner and the owner said that he could only change 1 wheel when all of them are in bad shape.
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.