Customer ReviewsforPrestige Ford Inc

I think prestige ford need to get rid of everyone thats working there. Starting with the Gm, finance department, service. They dont want to help anyone. My car has been at prestige ford since June 19, 2024. And they still cant tell me whats wrong. They crazy thing, the service department keep saying the lift is being occupied. Or the service manager dont know why staff havent touched my car yet. I have everyone text message showing that the not responding to me or anything. So my next step is to get lawyer or get the news channel involved. Its crazy that they dont care about there customers. Please do not go to ********************

After in-depth communications with **** we reached a deal for a 2023 F150 i even went as far to say it this your best and final and ***** response was yes. I asked for the truck to be ready along with the paper work because i was driving 3 hours to the dealer. Once i arrived i was greeted by ********* who took me on a test drive. After returning to the dealer **** came out to apologize because he made a mistake which equaled $5k this isn't what was agreed to. **** the *** greeted me and said they couldnt do the deal but could put me into a much less expensive truck (bait and switch)! This isnt what i agreed to which is why i drove over 3 hours. I was previously approved with **** credit for 4.9 @ 84 months and the 2023 had a special rate of 3.9 @ 84 months one would think no issue. **** came back after 45 minutes of waiting to go onto finance to sign everything only to tell me **** credit wanted an additional $4000 above the $3000 i was already putting down. This didn't make sense because i was already approved @ 4.9. I feel they messed up so bad they didnt want to sell me the truck because of their mistakes. They made no attempt to salvage the sale and i wasted an entire day and 600 miles because of incompetence!

This is a horrible **** Dealership. Prestige Ford should not be an authorized dealer for the brand as they give it a bad name. I would leave no stars if I could. On May 20th, 2024, I took my truck to their body shop for a scheduled appointment for service in their body shop. When I arrived at the dealership, the auto body shop was closed, and no one was available to take my vehicle for the insurance claim repair that had been prearranged 3-4 weeks prior. After waiting 1.5hrs to speak with the general manager of the dealership, I was told that the body shop crew had quit the previous week and was advised to take my vehicle to another dealer. After wasting 2 hours of my time, I left with a weak apology and nothing more. It must be too difficult to call customers in a weeks' time to let them know their appointments are canceled, it's better let them waste their time coming into the dealership and tell them in person. Fast forward to July 10th, 2024, I had prearranged an appointment to have my Focus serviced (general service- oil change/tire rotation) at the dealership at 4pm. I arrived at 3:50pm and sat in the customer service lounge awaiting my car to be finished. At approx. 4:55pm. the service advisor brings me my keys and states they had "over booked" their service department for the day and they would be unable to perform my service and that I should "reschedule" my appointment. I didn't realize that an appointment was just a suggestion for they "may" get around to servicing my vehicle. I'm not sure if **** is aware of their level of incompetence. However, I am filing a complaint with their corporate office today as well as leaving this review. I would steer clear of this dealership at all costs if possible. **************** is just a suggestion at this establishment.

NOT A GOOD START….I made a 9:30 appoint for this morning (19JUN23) on 13JUN23 at 3:52. I’ve been here waiting to check in since 9:01…they don’t even have an appt for me listed. Bad enough I have a brand new truck in for electrical service already (1,983 miles old). This is NOT helping. Two strikes for Prestige on the board. UPDATE: Strike three…I’m out! Because this was just a “evaluation” I asked the check in guy if I’d be out by 11, as I had scheduled appointments around this one. He said I would not…I’m sure because I was being worked in. This b**ch drove off. Called and had to leave a message for John ****. Side note: I apologize to the young Latino who got my wrath. Not your fault. Yet another update…John ****, Prestige Ford General Manager, called me last night…”so concerned” about my experience. Gave me an appt for 8am. We dropped the car off last night to be first in line. I just called (it is 3:12)…”due to the volume of vehicles” my truck has not even been looked at yet. AND YOU NEVER WILL LOOK AT IT…I am on my way to pick it up and social blast how bad #PrestigeFordofMtDora SUCKS!!!!

This was our first purchase at this dealership. It was the 2023 Mustang Mach E. Everything was handled in a courteous and professional manner. The sales manager James and salesman George, also finance manager Richard were fantastic to work with. I would definitely recommend Prestige Ford for your next purchase. If I could have give 10 stars I would have. Marcus

I have purchased several vehicles from Prestige Ford in Mt Dora Fl going as far back as 30 years ago. They are like family and always have the right vehicle when you're looking for that certain one. I have never regretted purchasing my vehicles from Prestige Ford. They are trustworthy and will do their best to get you the right interest rate if you should need financing. The sales people go above and beyond and so does the owners to make you feel at home. I will be purchasing any future vehicles with Prestige Ford.

We had a great experience buying our new car. The salesman was thorough in explaining the details of the vehicle and he was patient while we were making decisions

Prestige Ford is awesome! My Mach E was ordered and went through an 8 month wait. I was able to freely speak to John ****, general manager, Jonathan, sales manager, and Ricky, sales manager, without complaint for ongoing updates on the progress. They were so very kind and awesome!!!. When I picked up my car and financed, Wolf Jean, sales consultant, he helped us for 4 hours along with Mark ****, the best financial director. Everyone was very patient and answered all of our questions on finance and showing the car's operation. I have bought numerous cars over the years at other dealerships and in other cities and counties and this was by far the most wonderful experience. I will continue doing business here and highly recommend them! To note very recommendable: After leaving the lot, I called and texted Wolf several times on questions. All of my texts and calls were returned within 2-3 minutes. Unbelievable!! Wolf even went to the service department to get an answer for me on a question. And he said to call again if I needed anything! This young sales man is mature, responsible, and kind and respectful, down to earth and easy to deal with and honest! So impressed by him!!! I will always buy from Wolf. Equally impressed with Mark ****'s care and attention to detail!!! For that matter, Ricky and Jonathan and John **** all rocked, too!!!! I did not expect this level of superb customer experience, but I sure got it!!!! If I could give more than 5 stars I would. I will be a return customer for sure, with Wolf as my salesman.