ComplaintsforTaboo Miami By G5ive

• Initial Complaint

  07/01/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I sent money to a promoter on May 20th, 2 separate payments, to deposit for a section at Taboo. I was told I have to pay my remaining balance at the club. Totally fine since one would assume that's once you aquire a bill and are serviced since that is what businesses want deposits for. Instead I was told that they didn't have my money, then that they did recieve it, but not the entire $600 I sent. The girl outside called the owner because I didn't think she was being helpful, but he came out to say I wouldn't be allowed in without paying my balance first and then refused to give me a refund while standing outside the club. This promoter said this isn't their first time keeping people's refunds and I just want to know how and why? This is supposed to be Taboo 2.0 but they have no ethics and gutter ****** antics from both the *********** alike. It was embarrassing and now I'm still in a hole for $600, I will say the promoter took a $200 fee, but they showed me that they received $400 for my section and I just want my money back since no one ever cared to right this wrong.

  Business response

  07/01/2024

  Its was disheartening and disappointing that due to the customers failure in conducting herself respectfully on the night of reservation the situation couldnt be resolved. The customer believed and assumed that the **** received $600 from the third party booking agent they chose to reserve with,which wasnt the case. The **** acknowledged and established it was only is receipt of $400 from the booking agent and the full balance would need to be paid in order for the customer to receive the excepted offerings. The customers behavior was offensive and disrespectful to All **** staff hence she was denied entry and offered a refund of the $400. However her intolerable behavior continued and she left without receiving the funds. The **** has no problem refunding the $400. This is the first and only request weve received from the customer. The third party agent was told the customer would need to make the request directly to the **** based on him stealing the original $200. Kindly provide payment method for refund! The customer didnt do business directly with the **** so all these nasty statements made by the customer are unjustified , weve also discontinued the booking relationship with the third party agent. 

  Business response

  07/01/2024

  Ive attached the payment received 

  Business response

  07/02/2024

  This was the payment received 

  Customer response

  07/16/2024

   
  Complaint: 21915435
  
  I am rejecting this response because:
  
  This is likely a screenshot and not a resolve.. There is no resolution being offered and I would like my $400 deposit that the club received back. Thats it.

   

  Sincerely,
  
  *******************

  Business response

  08/16/2024

  In the initial response a refund was offered and a request for payment method. I dont know what was difficult in that, resembles the behavior she had at the club. 

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that resolution through a refund is satisfactory to me and what I have been trying to accomplish since I was in Miami.
  

  Now 4 months later, I am hoping we actually reach the resolve. In the initial message from the business, I dont see anything in the message thread except a screenshot confirming receipt of $400 on my behalf. No requests or anything mentioned but for payment, my cashapp is $LeyoLee.
  
  

  
  Sincerely,
  
  *******************

  Customer response

  08/23/2024

  I dont understand how its marked as resolved when the business didnt confirm that they will or have sent my refund?
  

  also, this way of correspondence is very inconvenient as it caused me to miss them allegedly asking for my information in their first message/reply. Theres no one to speak to directly and I think that wouldve actually helped things be resolved sooner.

  Customer response

  09/13/2024

  Hi ******,

  Thank you for checking in!
  
  Unfortunately, I havent heard back from Taboo, which Im honestly not surprised by at all.

  Please feel free to contact them again in an effort to send the money back through cash app ($leyolee) or take the next steps in holding them accountable for bad business practices. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩