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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/20/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a used laptop from Amazon. It seemed a little wonky( black screens would pop up and disappear), but I ignored that because I was mainly using it to store music files. I had trouble connecting to a canon printer. So I called a number that I believe was from the owners manual. I believe that's how I became connected to geeks core. They did resolve my printer issue. And then he pitched me a security package that would protect my network for as long as I had that IP address, and I paid 5 or 6 hundred dollars (I cant remember). They tried to contact me several months later, left a message, but I never got back to them (I work a lot). Now about a year later, they contacted me again. And asked if I had updated their software. I said no. I let them gain control of my computer. He showed me some columns and told me that my drivers weren't working. He apologized for their service not meeting my needs and wanted to give me a refund of $349.99. I gave him some of my personal information, but stopped short of connecting with my bank account, while he was still in control of my computer. So I guess I won't be using that computer anymore. But I believe they have a lot of my personal information and my IP address . A very ethnic sounding man said his name was *************************** ************. The other # I have is ************. I believe I bought a computer with malware on it and that this was some sort of "long con"
Business response
07/25/2023
Hi we have reviewed complaint of Mr ************************ He paid ** $599.99 on Dec 26th 2021 for Support of Canon printer. We had assisted him then and resolved the issue to his satisfaction.
As ***************** stated that he recieved call from ***************************, but no employee with that name works with us. As ***************** stated that some person took control of his computer, we tried reaching him at ************ but were unable to reach him. We would like to check computer for any malware, Since ***************** bought his computer from Amazon we would request him to contact them for exchange.
If any assistance is required please call us at ************
Customer response
07/31/2023
Complaint: 20345856
I am rejecting this response because: It's an obvious Lie. Why would it cost $599 for support of a canon printer. Don't they even know what they charged me for ? My gut tells me that fraud and thievery is part of their business model. I'll cut my losses at $599. I really just wanted to shed some light on this band of pirates.
Sincerely,
***********************Business response
08/10/2023
Please be aware that we do not engage in proactive customer calls for marketing purposes; instead, customers contact us when they require assistance. While our standard policy allows for a 90-day refund period, unfortunately, your request falls outside of that timeframe service almost 3 years , and the refund period has expired.
Regarding the incident you mentioned, where someone else used our name to contact you, we wish to clarify that we did not initiate that call. Your satisfaction remains of paramount importance to us, and we are dedicated to ensuring your contentment.
In light of this situation, we are prepared to extend to you a $150 gift card or refund check and also provide a two-year complimentary extended service. This offer reflects the utmost effort on our part to guarantee your happiness as a valued customer. Kindly inform us if you are inclined to accept this resolution.Initial Complaint
03/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In February I was on a trip in south Texas and was having trouble with my Kindle device which is made by Amazon. I was searching the web for help and a pop up came on my screen offering support. The represent (Melissa) said she could help me repair the device. I asked if she was associated with Amazon and she said she was. She scanned my computer and said that I had some serious trojan malware on my computer and that they could remove it and that I could get lifetime support, not only for the Kindle, but for all my electronic devices for $499.99. It sounded like a fair offer from a reputable company, so I agreed to the offer. After I returned home I called them and asked the to perform a check of my home computer since it would be covered by their offer. The scan was completed very quickly and I was suspicious that nothing was actually done. I followed up with Amazon who told me that Geeks Core was not in any way associated with them as I was told. They said to contact my bank and the authorities. I want a full refund and an apology for misrepresenting their company.Business response
04/18/2022
Business Response /* (1000, 5, 2022/03/28) */ Contact Name and Title: Geeks Core Solutions llc Contact Phone: 2393079581 Contact Email: ********************** Hello ***** ****, Thank You for your message -Full Refund $499.99 issued Plz find attached file. We are registered company and located in Naples Florida. Geeks Core Solutions LLC is an independent contractor . We declare no affiliation, sponsorship, nor any partnerships with any registered trademarks or brand. It's always important for us to cater to our customer needs as much as possible, We're always open to improving our services. If you are not satisfied with the support we provided you,we can cancel the service contract and refund you full amount back to you card. Customer satisfaction is our top priority. So I've arranged for a full refund as per your desired resolutions. You should be able to see the amount returned to your account in 2-3 business days. Please do not hesitate to contact us if we can be of any further assistance. Thank you for your ********. Consumer Response /* (2000, 10, 2022/04/13) */ I have received a full refund from Geeks Source. I appreciate their good business practices, but I hope that in the future their agents do not tell customers that they are associated with Amazon because that was not a truthful and it was the only reason I had been willing to spend $500 for computer service. In the end, Geeks Source did the right thing and refunded my money.
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