Customer ReviewsforComfort Airz LLC

I just got off the phone with the owner of this company and his wife, where they were screaming and cussing at me. THEY’RE SCAMMERS! We bought toss house two years ago and our a/c has worked great for its age. I have it set at 68, it started at 70, even in the summer. When ours went out my husband called this place and they talked him into a $16,000 a/c unit! I wasn’t here for this. They knew our duct work, they knew what windows we have, and the glass sliders. This a/c unit will not go below 78-80 before midnight to 1 am! I’ve called so many times. Half the time they don’t even call back. They are now saying I need to replace all my windows, both glass sliding doors, and redo our entire duct work for this ADVANCED A/C UNIT to work right! I’ve spoken to several of their technicians and even their own technician’s say they have multiple customers that feel this way! I just asked for my old machine back or the equivalent of that and they refused to do anything to help us! This is a rental and no one will want to stay here because it’s so hot! The owner even had the audacity to bring up my relationship with my husband, which has nothing to do with this situation at all! SO if you want to be trapped in a financial situation with a company that now is telling me I have to spend Thousands and thousands on the ductwork and even more thousands on brand new windows just for this a/c unit to work?! These are the people for you then. I’m still in shock a company would treat a human like this! On another note, both my neighbors have about the same square footage and neither have this issue.

Mrs. Erin Z****, The system that your husband purchased has software that tells us that it is running perfect and each time we have sent someone out, over the last week, it still remains the same answer, perfect.  Even with that information, we still sent our techs out and replaced your main lines of duct work at no cost to you, just trying to appease you.  We explained to you that it is impossible for an AC system to run at 68 degrees when it is as hot as it is outside in the middle of the day, however the 72 degrees your system is achieving at that time of day is fantastic.  The conversation that we had after that, was that you wanted a cheaper system, you didn’t want the “expensive” one, while you and your husband are going through hardships.  We cannot just take a perfectly running system and give you a new one for no reason, as we are a small, family owned business without the resources to do so.  We are a great company and are willing to go above and beyond for our customers as we have with you, but this is where we draw the line.  We learned a valuable lesson here, we did not know we were going to get caught in the middle of your personal issues with your husband and for that we are sorry we took you as a customer.  We wish you well.  Hopefully in the future, when everything settles, you will retract this 1 star.  Have a blessed day.