ComplaintsforAirgate Aviation
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Complaint Details
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Initial Complaint
01/24/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
12/21/2023 $1800+We went to the ********** FBO to fly to *****************. Get on plane that was quite tired in maintenance and take off. 90 minutes later, we land in **************! Then transferred to another plane to fly to *****************. Yes, you read correctly; they never notified ** of the change that cost ** a half a day, and more money than if we'd flown commercially from *******. Now they have not responded to our inquiries for a refund for our 2nd leg, or confirmation that they were giving a credit for it. I have reached out to their company multiple times; no response to date.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.